I booked 4 days in Mexico City for a work trip, and booked it as a Holiday though British Airways, paying for hotel and flight in a same price.
The hotel is standard business fare, but expensive. Everything costs extra, even the WiFi. In 2013. Rooms are clean, breakfast is the usual, the porters are incredibly helpful though, and I recommend using the hotels taxis, despite the random pricing and mark-ups over normal prices (beware the extra 10% concierge fee for using a taxi though, they don't mention it upfront).
The laundry service in particular was excellent, as were fresh juices on the roof as the sun set.
The problem arose upon check-out when the front desk expected me to pay for my room on check-out. I explained that it was part of a package, and gave them my "room voucher" but they refused to accept it. In the end I reached over the desk and used their phone (they were telling me to use my cell) to call British Airways in London to resolve it. It transpired that the hotel hadn't know how to process a virtual credit card, so had ignored it when it arrived weeks earlier. After almost an hour, we seemed to have a resolution. BA had paid them over the phone and I
left, an hour late, for the airport.
A week later, the hotel charged me for the room, again.
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- Also Known As:
- The Westin Santa Fe Mexico City Hotel Mexico City