I am a little surprised about the rave reviews this hotel gets on tripadvisor and the CN Gold List. What IS exceptional is the quality of staff, who were almost unfailingly kind and helpful over three days. However, much of the hard product leaves a lot to be desired. I expect to find the following items in a suite of a five star hotel: two sinks, a door to the toilet (and usually a second toilet in a separate room), a separate bath and shower cubicle - not a shower above a bath, brand name toiletries, fully working lights, toothbrush and shaving cream among the toiletries, flowers and fresh fruit in my room.
NONE of these are in the suites at the JWM. I was also surprised to find one of the blinds in my room broken so it would not open (still not fixed by day 3) and to have the instructions to the safe made available (so you dont find that the safe is using the combination of the PREVIOUS guest!!). The only bits of hardware that are truly world class are the flowers in the communal areas, the decoration of the corridors and the quality of the changing rooms in the gym. Sadly the rest of this property, quality of staff aside, is simply a four star at best.
I have an additional personal problem with the hotel. I booked a Terrace Suite for $339 because I fancied a terrace (nice outdoor breakfast, quiet drink in the evening watching the sun go down etc). I arrived here on Friday to find .... the Terrace Suite HAS NO TERRACE! I was in the right room because it said Terrace Suite on the door. Reception then told me that calling it a Terrace Suite is simply a marketing term!!! No suites in the hotel have a terrace. A Master Suite, it turns out, is what we would know as a junior suite. The bottom line is that is only a bit smaller than the ´doesnt have a terrace´Terrace Suite, despite the $90 per night plus tax price differential. The hotel eventually reduced the rate on my Terrace Suite to the Master Suite rate of $249 per night.
I should also note that they failed to tell me that I had Club access with my suite, a fact I only discovered by chance on the last night of my stay. I also got a phone call at 12.30pm telling me I had to leave my room or pay for an extra half day, even though my package had a guaranteed 4pm late check-out.
If only the Four Seasons would move to Polanco then life would be easier! As it is, you have to choose between the FS for a genuinely luxurious five star experience, and the JWM for a good quality four star hotel which is in a safe area full of bars, shops and restaurants. Weekend rates are similar, so its up to you!
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- Also Known As:
- Jw Marriott Mexico City Hotel Mexico City
- Mexico City Jw Marriott
- Marriott Mexico City
- Mexico City Marriott
- JW Marriott Hotel Mexico City