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“Wonderful Hotel with Wonderful Service!”

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JW Marriott Hotel Mexico City
Ranked #8 of 310 Hotels in Mexico City
Certificate of Excellence
A TripAdvisor Member
“Wonderful Hotel with Wonderful Service!”
Reviewed June 29, 2004

The hotel and staff were wonderful! I needed a break for the weekend from Cuernavaca, Mexico (attending school to learn Spanish) and decided to book this hotel per all the comments on this website (and I needed the comforts of the US for a weekend). If you complain about this hotel, you have some serious issues. I can't say enough about the staff! I got room-service every morning and one night. The staff was very professional and the food was decent for Mexico. I arranged a tour to the Basilica with the hotel. Jose B. was absolutely great. I paid 230 pesos per hour for a personal guide/taxi to the Basilica (four hours total). I am a single female and travel alone a majority of the time. At this hotel, I felt safe and comfortable. Jose B. (I don't know his last name because I lost his card) was very professional and I would highly recommend him for the taxi service from the airport to the hotel and/or as a tour guide. The hotel can arrange the service with Jose (or someone else) for a small service charge. It can get expensive, but "safety" is worth it. The only bad thing: Grey Line Tours. Don't use Grey Line Tours - - an $87 (about 983 pesos) tour turned out to be a 1714 pesos (which is about $151 US). I have filed a complaint. The JW Marriott did not recommend Grey Line. When the hotel found out I was using Grey Line, they expressed their concern, but I didn't listen. I should have listened to them. So, don't use Grey Line Tours. Several other "tourist" experienced the same thing with GREY LINE.

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Additional Information about JW Marriott Hotel Mexico City

Property: JW Marriott Hotel Mexico City
Address: Calle Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mexico City
#3 Spa Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Luxury Hotel in Mexico City
#6 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Mexico City 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

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