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“New Favorite Hotel” 5 of 5 stars
Review of JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
Ranked #6 of 303 Hotels in Mexico City
Certificate of Excellence
Montreal, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“New Favorite Hotel”
5 of 5 stars Reviewed July 24, 2013

This hotel exceeded expectations. The staff was absolutely fantastic and embarrassingly responsive to needs. Upgrade was more than expected, executive lounge was stocked with beverages, high quality snacks/wraps 24 hours and full breakfast in the morning. A must stay for any business traveler.

Room Tip: Just ask politely for a nice room. If they have one they will probably give one.
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Daniel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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903 reviews from our community

Traveler rating
    637
    212
    36
    10
    8
See reviews for
134
158
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418
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Queretaro, Mexico
Level Contributor
126 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 22, 2013

I stay often at this Hotel since several years ago. Even my son is continuing the tradition. It is a very elegant hotel in the best neighborhood in Mexico City, just in front of Auditorium and the beautiful Paseo de la Reforma main avenue. Sharing the building there is a Lipp Brasserie, the only franchise out of Paris, and it is an excellent choice for french food.
Service is very good, although this time they had new people in training. But the staff that knows us is always attentive and reminds our names.
It is like home in Mexico City. They are in renovation and there are some incovenients, but despite that they continue being one of the best hotels in the City.

Room Tip: Ask a room with Paseo de la Reforma view. It is the best one.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank salvador96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, MI
Level Contributor
141 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed July 21, 2013

I stayed here a total of 4 nights last November. The best thing about this hotel is the location. You can walk to shops, restaurants, bars and parks of Polanco. Our room overlooked the outdoor heated pool. In terms of our room, I have no complaints. Room was clean and appeared to be like any standard marriott room. Comfortable size. Chocolates were left on the pillows each evening. Bathroom was also a comfortable size and no problems with water pressure/water temp. I don't recall seeing an inroom coffee maker/kettle. One bad thing- internet was expensive and slow. There is a starbucks across the street -buy a coffee and go there! I used the outdoor pool which was heated. The pool is a decent size, however, if you are looking for a pool to swim a few miles in, this is not the pool for you.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank lhaganmich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 15, 2013

Just stayed there for 4 nights last week. Excellent service at this JW, very friendly staff and they're always helpful. I got a fantastic rate through AAA as well. Location is great as well, Auditorio Metro stop is right behind the hotel and there's some excellent places to eat near by. Uber is now in DF and there are loads in this area so its much much cheaper than the hotel car. Hotel car to Condesa was pricey at around 25USD, Uber was 6USD.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KS69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 15, 2013

I just spent a week-end on this property and my overall experience was very good. Rooms facing Av. Paseo de la Reforma have spectacular views. Service is very good as expected and the newly renovated rooms are really nice. The hotel's location is excellent and within walking distance to many good restaurants, bars, parks and shopping boutiques.

The only CON is that Wi-Fi is NOT included and it's very expensive (almost $30 USD for one day) (it's only free of charge in the lobby). I consider it's outrageous that a hotel like this does not include a basic service like this and a much cheaper hotel such as a Holiday Inn or Hampton Inn do.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank germanvm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 15, 2013

I have been in the hotel 2 nights during a business trip. The rooms are ok. Clean and large (at the club level). Brackfast and dinner at the launge are very good. The pool is ok. Not that big if you would like to swim. The jim is fine.

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank amitgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
149 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed July 4, 2013

Convenient, good service and helpful staff. Safe neighborhood for walking around. beautiful pool side area if the weather cooperates. French bistro and the coffee shop right outside the hotel were great. will have to try the thai place next visit

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TooBlueVilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Mexico City

Property: JW Marriott Hotel Mexico City
Address: Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Mexico City
#2 Family Hotel in Mexico City
#4 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

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