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“Fantastic property - great location and service”

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JW Marriott Hotel Mexico City
Ranked #8 of 310 Hotels in Mexico City
Certificate of Excellence
Chicago, Illinois
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic property - great location and service”
Reviewed June 7, 2013

I have been living at the JW Marriott in Polanco for the last 4.5 weeks and will be staying there for quite some time. I couldn't ask for a better place to stay (besides home) for six months. I have the option to switch hotels, but declined as I could not ask for a better hotel for both business and personal.

The service and courtesy of the staff is top notch and it is a great location in the city in a great neighborhood. The hotel is currently undergoing renovations, which, in a month I have barely noticed. The renovated rooms are wonderful and the hotel has pretty much anything you could ask for. The employees of the hotel all speak good english, but have been so kind in helping me to improve my Spanish each day.

If you are fortunate to be an elite or gold Marriott member, the Executive lounge is wonderful. An assortment of ever-changing food options all day and complimentary wine at dinner. The view from the lounge is beautiful overlooking Bosques de Chapultepec, Campo Marte and the National Auditorium.

Room Tip: If you are looking for quiet, get a room on facing north, if you don't mind a little noise on oc...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,079 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, Texas
1 review
Reviewed June 2, 2013

I had the great opportunity to be waited on Luis Absalon who worked in the hotel eatery. Outstanding service I experience during my stay. I stayed there many times but I never received service like what he gave. I would come back and would bring more guest from the United States for vacation for hotel MARRIOTT AIRPORT MEXICO CITY stay.

  • Stayed May 2013, traveled on business
    • Service
Helpful?
Thank Sutton L A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level 5 Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 1, 2013

Very nice, clean hotel, excellent service. Lots of great restaurants nearby. Great views of the city and pool from the rooms. Rooms are a little outdated given the price; there were some cracks in the bathroom marble & the ceiling above the shower was stained. The carpets are a bit worn.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChEcKiTyO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison, Texas
Level 6 Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 31, 2013

I had a great time during the weekend of May 24th through the 27th. The location is very convenient to restaurants and the anthropology museum and Chapultapec castle. Try the restaurant/bar Karisma. It's about a block across the street to the right of the hotel. Great food and ambiance. Everyone at the JW Marriott was extremely helpful. I really enjoyed the lobby area and the executive lounge which has a beautiful view of the park across the street.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homer Glen, Illinois
Level 5 Contributor
54 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 22, 2013

The hotel was very helpful with arranging car service & assisting us with our business trip. The concierge took care of everything for us. That alone will make me stay again. The rooms were very nice & quiet. Access to the executive lounge was a nice perk. The area around the hotel is safe.

I'm looking forward to staying here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoubleEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level 6 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 19, 2013

I've stayed here a few times now and even brought Mrs. H with me on a business trip. The area around the Hotel, Polanco, is kind of like Mexico City's 5th Avenue so there are great restaurants and shops within walking distance. As for the Hotel, it's what you expect from a JW - perfect service, excellent food and clean, luxurious rooms with incredible views of the Auditorio Nacional and Parade Grounds from the Executive Lounge. Which, by the way is awesome. The ladies there took good care of Mrs H, one even taught her how to make Hot Chocolate Mexican style? (A la Abuelita)

Room Tip: Try to get a room on the South side facing the Auditorio Nacional
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HammerNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
Level 6 Contributor
466 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed May 17, 2013

I attended a morning meeting at this hotel. The building is very nice, the lobby wide open and very clean. It even smells fresh (eucalyptus, I think). Meeting rooms are quite comfortable. Lighting, air conditioning, microphones and other equipment are perfectly fine. Restrooms are close and clean. Coffee service, including pastries, fresh fruit and vegetable crepes are delicious. Service is very good. Location (Polanco) is very convenient and the neighbourhood very nice.

  • Stayed May 2013, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Fevigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Mexico City

Property: JW Marriott Hotel Mexico City
Address: Calle Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mexico City
#3 Spa Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Luxury Hotel in Mexico City
#6 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Mexico City 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

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