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“So far so good!”

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Holiday Inn Hotel & Suites Zona Rosa
Ranked #139 of 306 Hotels in Mexico City
Bay Area, California
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“So far so good!”
Reviewed July 15, 2009

Been here two nights and so far it's been great. The locale take a bit of getting used to, but otherwise, it's perfect. Professional staff and even a 7-11 at the corner for easy bites.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank theycallmearex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    31
    64
    23
    6
    6
See reviews for
15
22
17
56
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Greenville, SC
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 25, 2009

I have stayed in several Holiday Inn hotels around the world. This was pretty bad all the way around; parking was a mess, checking in was slow and tedious, the A/C in my room did not work (I was offered a different room on the first floor which I was informed would be a bit noise, I chose to sweat it out), the TV did not work, and the breakfast we ordered was average at best, and the printer in the BC did not work (trying to print out my bording pass). Since there are plenty of good, economical choices for hotels in this city, I am fairly sure I won’t be back here anytime soon.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pharo68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sputhampton, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2009

The service at my check inn was the worst experience there was some person Miss Favela, no english spoken and too lack on her guest experience so rude on her spoken way and behavior. But i can´t imagine this!!! A general manager drunk? Please check this hotel because could generate some problems for this kind of persons to guests. I've stayed in other Holiday Inn around the world and I can't imagin that i''l find this in Mexico City.

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RogerFer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guadalajara
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 2, 2008

We stayed at this hotel often when it was the old 'Vasco de Quiroga', before it was taken over by Holiday Inn, so were expecting to make wistful comparisons. But the hotel -- design, layout, service, everything -- is wonderful! It's true that the restaurant is a bit expensive, but there are tons of options for dining (including a nice supermarket with a great bakery) in the immediate vicinity.

  • Liked — It is very calm
  • Disliked — The gym has minimum equipment
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Lucinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
117 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed May 9, 2008

We stayed here 4 nights in May and had no reason to complain. Some minor issues include the front desk staff, whose grasp of English was not great. The hotel itself has some character and rooms were big but hotel was all but empty when we there, making the place feel a bit dead. The location is ok for the Zona Rosa but next time we would stay closer to the Zocalo. Free internet was appreciated.

The hardest part about choosing a Hotel in Mexico City is what area to choose. In hindsight we probably chose the wrong one however if you want to stay near the Zona Rosa, you should be happy enough here.

  • Liked — Quiet location
  • Disliked — Location (this was our fault not theirs)
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank WombatTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 28, 2008

We stayed at the Holiday Inn Zona Rosa during a recent visit to Mexico City. We booked 2 junior suites for 3 nights through the Holiday Inn website. Holiday Inn confirmed a 14 day advance purchase (non refundable) nightly rate of $90 US, plus tax for each room, based on 4 people in 2 rooms.

The hotel is in a good location, on a relatively quiet street, just on the edge of Zona Rosa. The hotel appearance and general amenities are what we usually expect from a Holiday Inn although, in this case, somewhat worn and dated.

The front desk service was poor and at times both understaffed and chaotic. We found it difficult to impossible to communicate in English, often depending on a Bellman for translation.

The air conditioner did not work in one of the two rooms we were given. The next day we requested a repair. When we arrived at our room that evening there was still no air conditioning. The room did not have screens on the windows. When we opened a window for air, we were swarmed with mosquitoes throughout the night. The next day we requested a change of rooms and did have a decent rest on the third night.

When we checked out we discovered that our credit card had been charged a room rate that was more than 30% higher than the rate Holiday Inn had confirmed. We were unable to communicate effectively with the front desk in English, and left with the matter unresolved.

Since then we have had four separate communications with Holiday Inn Reservations and Guest Relations over a period of 2 weeks. So far the hotel has not honoured the confirmed reservation and Holidy Inn has been ineffective in dealing with our concerns. There are numerous hotel choices in Zona Rosa, and we will never stay in this hotel again. We would also caution travelers using the Holiday Inn reservation system. It does not appear they are able to back up their promise of 'Reserve with Confidence' .

  • Liked — Location on the edge of Zona Rosa
  • Disliked — room comfort
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank RichardSCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
162 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed February 17, 2008

This past June, my wife and I with another couple stayed at the Holiday Inn in Zona Rosa. I was a little worried given that my only other experiences with Holiday Inn were comprised of nights stayed when I was a kid. This place was updated, stylish and centrally located. Our nights were comfortable with a sitting area that gave the four of us a chance to debrief the day's events. The staff were incredibly helpful and considerate. The food at the restaurant found within was a bit overpriced but that should be expected from a hotel dining area. Overall, we really enjoyed ourselves and if traveling to the city again, would not hesitate to stay there again.

  • Liked — Location and quality
  • Disliked — Bed was a little soft for my bad back
  • Stayed June 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank baltoteach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Zona Rosa

Property: Holiday Inn Hotel & Suites Zona Rosa
Address: Calle Londres 15, Mexico City 06600, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #139 of 306 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Zona Rosa 3*
Number of rooms: 50
Official Description (provided by the hotel):
Holiday Inn Hotel & Suites Zona Rosa located only 2 blocks from Paseo de la Reforma Avenue and Insurgentes. Located just 5 minutes from Downtown and Financial District , 4 Kms. From The World Trade Center and half a block from The U. S. Trade Center and The Wax and Ripley s Museum. It s 10 Kms. Away from The Banamex Convention Center and from The Mexico City International Airport. 50 executive suites with balcony or terrace, high speed internet, coffee shop, hairdryer, security box and a working desk, it also offers you, 24hour-a day business center (free) and meeting room, 2 Lounge banquets for 190 people. Restaurant & Bar Don Porfirio, decorated with oil paintings from the Virreinal Time,c XVII; GYM and terrace with panoramic view of Mexico City Holiday Inn Hotel & Suites Zona Rosa Mexico City Special Rates ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Zona Rosa
Holiday Inn Zona Rosa
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Hotel & Suites Zona Rosa Mexico City

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