I’ve stayed at this hotel many times over the years. The concierge staff here is always unknowledgeable about simple things to do in the immediate neighborhood, such as where is a pharmacy or a grocery store. They just don’t seem interested in being helpful to guests at the concierge station. Today I asked help in doing touristy things in specific DF neighborhoods and I was simply given a detailed list of tours on a piece of paper and no more information than this. The concierge was not interested in assisting me with my questions & he ignored my questions, while he looked blankly into space & away from me. I got the idea, I was not to get any help from him whatsoever, other than this list of tours available to anyone off the street. The concierge here is rude and ill mannered. For the price I’m paying to stay at this hotel, I’ll probably look elsewhere in the future and would not recommend a tourist in need of concierge service to stay here because there are many, many options in Mexico City with a professional staff. Regarding the hotel building and rooms, the hotel can be a little dated and the rooms are not modern Decour. However, the hotel is comfortable, with nice linens, a comfortable bed, where I always get a great nights sleep, and an excellent shower. I always pay extra for the premium level of service here, which can be quite a nice welcome for guests. The premium level includes daily happy hour with hors d’oeuvres, your choice of two locations within the hotel for breakfast and a few other amenities too. There’s always an iron and ironing board in the closet, with a couple of Barceló robes and slippers. There’s a refrigerator and a safety box for your valuables. The electrical outlets are conveniently located at the bed’s nightstand. There’s an excellent gym in this hotel with plenty of workout equipment. The pool area is nice, but in an atrium and not outdoors. You cannot open your windows from these hotel rooms. So, no fresh air. There’s a nice Japanese restaurant in the hotel called Daikoku and also an Italian restaurant called La Fontana. I’ve enjoyed meals at both of these restaurants. The popular upscale chain restaurant throughout Mexico city is also here & it’s called Sonora Grill. I prefer the Sonora Grill in the neighborhood of Condesa. But this one is so convenient that I’ve eaten here many times and I’ve always enjoyed the convenience to my room after a late dinner. The lobby bar area in this hotel often has live music & it’s popular. There’s also a Starbucks in the hotel lobby. Starbucks usually supplies coffee beans from whichever country you are visiting. So, you’re not ripping yourself off from enjoying the local culture, while having a refreshing Starbucks coffee here. Again, this is a very nice hotel and if you’re inviting someone here for a romantic excursion, they would definitely be impressed with this hotel. It’s unfortunate that the concierge service each time at this hotel does not match the other details that are so welcoming at the Barceló Mexico Reforma. There’s even a nice shoeshine stand just inside the hotel lobby entrance and they always do a great job!

This is the second stay.
Hospitality 5/5
Staff has great hospitality as usual.
Restaurant 4/5:
All the restaurants here are wonderful. (Include Japanese food)
Room 1/5:
Depending on the room you stay, you can hear the voice next door...
Gym 6/5!:
The manager has a complete understanding of what the gym user wants. It is more perfect if we can buy some protein at the 9-floor reception.

Comment:
I will use this hotel again because of the gym was great.
Of course, I know another more high price hotel has some great gym. However, I can easy accept this hotel because this quality at this affordable price.

I stayed 12 days in October for business because my work build building is directly across the street. The overall experience was Fair (3 stars). The rooms were a good size but the room service was horrible. If I dont leave the lady a message to vacuum she would have not done anything the entire time. Also the process to check in and to pay for breakfast was like 1920. They still check people in with little pieces of papers and if you order coffee get ready to wait 15 mins for it and to drink cold coffee. Hated that!! To pay for breakfast was another line and another mission! Also the Wi Fi service is horrible! It only worked inside the room and everytime I went to log in I HAD to log in everytime and passeords everytime. The elevators take SOO long to arrive, at least 10 minutes and 2 of the elevators were broken during the entire stay. I was very mislead and not impressed at all.