I’ve stayed at this hotel many times over the years. The concierge staff here is always unknowledgeable about simple things to do in the immediate neighborhood, such as where is a pharmacy or a grocery store. They just don’t seem interested in being helpful to guests at the concierge station. Today I asked help in doing touristy things in specific DF neighborhoods and I was simply given a detailed list of tours on a piece of paper and no more information than this. The concierge was not interested in assisting me with my questions & he ignored my questions, while he looked blankly into space & away from me. I got the idea, I was not to get any help from him whatsoever, other than this list of tours available to anyone off the street. The concierge here is rude and ill mannered. For the price I’m paying to stay at this hotel, I’ll probably look elsewhere in the future and would not recommend a tourist in need of concierge service to stay here because there are many, many options in Mexico City with a professional staff. Regarding the hotel building and rooms, the hotel can be a little dated and the rooms are not modern Decour. However, the hotel is comfortable, with nice linens, a comfortable bed, where I always get a great nights sleep, and an excellent shower. I always pay extra for the premium level of service here, which can be quite a nice welcome for guests. The premium level includes daily happy hour with hors d’oeuvres, your choice of two locations within the hotel for breakfast and a few other amenities too. There’s always an iron and ironing board in the closet, with a couple of Barceló robes and slippers. There’s a refrigerator and a safety box for your valuables. The electrical outlets are conveniently located at the bed’s nightstand. There’s an excellent gym in this hotel with plenty of workout equipment. The pool area is nice, but in an atrium and not outdoors. You cannot open your windows from these hotel rooms. So, no fresh air. There’s a nice Japanese restaurant in the hotel called Daikoku and also an Italian restaurant called La Fontana. I’ve enjoyed meals at both of these restaurants. The popular upscale chain restaurant throughout Mexico city is also here & it’s called Sonora Grill. I prefer the Sonora Grill in the neighborhood of Condesa. But this one is so convenient that I’ve eaten here many times and I’ve always enjoyed the convenience to my room after a late dinner. The lobby bar area in this hotel often has live music & it’s popular. There’s also a Starbucks in the hotel lobby. Starbucks usually supplies coffee beans from whichever country you are visiting. So, you’re not ripping yourself off from enjoying the local culture, while having a refreshing Starbucks coffee here. Again, this is a very nice hotel and if you’re inviting someone here for a romantic excursion, they would definitely be impressed with this hotel. It’s unfortunate that the concierge service each time at this hotel does not match the other details that are so welcoming at the Barceló Mexico Reforma. There’s even a nice shoeshine stand just inside the hotel lobby entrance and they always do a great job!