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Reviewed May 18, 2019

With family in the 11th floor, nice view to the city. Showers are big enough for 4 adults. Food delicious at Sonora Grill and enjoyed breakfast buffet at el Caballito. Used concierge services for all exploration paid about $200 us for personal driver tour guide for 6 not to include entrance fees to tourists location. Wouldn’t have it any other way. Staff overall friendly some not so friendly. Many business people stay at this hotel some with families but very quite. Weather was at 75-80 degrees by 2pm.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank FAMMARA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 22, 2019

Dear FAMMARA, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló México Reforma hotel and are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Ena Navarro
Quality and Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2019 via mobile

The hotel seems to be up to date mostly, except for some furniture in the rooms.

The elevators took forever and there was a couple not working

I had wake up calls I did not ask for at 6 am and left the phone off the hook on purpose after the second call. Then at 8am the bellboy walked into my room and then said it was a mistake. Then 15 minutes later the cleaning lady walked in as well. After that, I went to work. Came back at 2pm and room was undone.

Asked for a king in my reservation and was given a 2 bed because there was no king rooms available.

Visited 2 restaurants in the hotel and was very pleased. Daikoku great sushi place and Sonora Grill great for meats. Both had great service and the ambiance for the meat place gets relly cool after 9pm.

Date of stay: May 2019
Trip type: Traveled on business
1  Thank travelfanmty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 17, 2019

Dear Travelfanmty, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Ena Navarro
Quality and Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2019

Excellent location! Very proximate to just about anything you need to do in Mexico City. Taxi or public transportation is very accessible. Night life around the area is very lively and vibrant. Hotel staff are very friendly and goes beyond the ordinary to make guest feel at home.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Connector63198238624
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 15, 2019

Dear Connector63198238624, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Ena Navarro
Quality and Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019

I revisited this hotel for four nights, May 2-May 6 as part of a Gate 1 tour. Two nights were purchased seperate from the tour. I had stayed at this hotel last year and gave a poor review. There were negative issues that could have been avoided due to stronger management. This included not receiving arranged wake up calls. Unfortunately, I found out on this visit that not much has changed. For example, my air conditioner did not work and I had to wait for maintenance to change out the air filter. The next morning, my hairdryer was broken and had to wait again, for manintenance to bring a new one. These are things that should be addressed before renting out the room. The Barcelo Mexican Reforma is really a nice hotel and a guest should not have to deal with such things from a "name" hotel. I really feel that poor management/supervision is the cause. Unless this is addressed, there will continue to be negative issues. In closing, many of my tour members had similiar issues or worst with their room. So this is not an isolated complaint.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
1  Thank Arthur M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 14, 2019

Dear Arthur M, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.
Ena Navarro
Quality and Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2019

Situated in a rather ideal place it is close to most of Mexico City landmarks, it does serve as a starting point for adventure or business. It is close to most of areas where you can walk, take the tour bus and use public transportation.
Most of the hotel seems recently renovated so it is a plus.
Room was spacious and being a member of the 'my Barcelo' does seem to have its perks.
Would definitely come back.
What kept me from giving it a 5 star? - my initial reservation said I could check in at 12, got there at 12.30 and before I could explain anything, the receptionist indicated check in was at 3 pm and he couldn't check my reservation as his system was 'down' - otherwise a pleasant, short stay.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank drmanzanero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 13, 2019

Dear mmanza74, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will be looking further into the check in matter with the corrisponding areas so we are able to improve and offer a better stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Ena Navarro
Quality and Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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