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ROBERT OZIBKO
Irvine, California

BARCELO MEXICO REFORMA

4.0 of 5 bubblesReviewed May 7, 2019
The hotel is conveniently located and very clean an modern. The services are excellent. We booked a tour through the hotel which turned out to be top of the line. All the restaurants in the hotel offer excellent food and service. Except for an overcharge incident I would give the hotel a well deserved 5 stars for comfort, convenience and reasonable price.
Date of stay: April 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Barcelo Hotels & Resorts
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PoteroHBMR, Gerente at Barceló México Reforma, responded to this review
Responded May 7, 2019
Dear Tourist14693567532, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Ena Navarro
Quality and Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,185)
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Traveler rating
1,886
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374 - 379 of 3,185 reviews
Reviewed May 6, 2019

I Paid 300.00 us dollars for 2 nights and o sunday before I left the front desk told me that breakfast was not included after I had breakfast . I think that they need to have this information on the sheet that look up your room and name before you go have breakfast.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Dream724068
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 6, 2019

Dear Dream724068, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Ena Navarro
Quality and Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019

Very clean hotel, courteous and friendly staff, great food! room was very comfortable, excellent service, enjoyed the free breakfast, great environment, great food choices, very clean. Staff spoke English, which was very helpful. I would recommend this hotel to anyone traveling to Mexico City.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Freedom03677809768
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 6, 2019

Dear Freedom03677809768, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Ena Navarro
Quality and Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2019 via mobile

Good hotel with very good service, and everything you might need for a comfortable stay. They have lots of staff on hand so you never habe to wait very long to have any requests met. It’s fairly central as well so it doesn’t take long if you’re sticking to the centro area.

Date of stay: May 2019
Trip type: Traveled solo
Thank bunyipBluegum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 6, 2019

Dear bunyipBluegum, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Ena Navarro
Quality and Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2019

Rooms are Large and well appointed, Breakfast was adequate. The Hotel itself is very modern and busy with a nice pool and Gym. The staff were very helpful and friendly, the hotel is 5 mins walk from the town centre, so location is excellent.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank Shane F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded May 1, 2019

Dear kjshanef, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Ena Navarro
Quality and Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019 via mobile

I completed my 1 night stay (26-27 Apr 2019) at the Barcelo Mexico Reforma which, overall, was an unpleasant experience. As a frequent visitor to Mexico City, never again will I stay at this hotel. Do yourself a favor; pay a few dollars more to stay at another “4-5 star” property as there are plenty of better options on Paseo de La Reforma.

Cons
Front desk staff: Specifically, Diana (heavy-set girl w/ glasses), was completely unprofessional in handling my request for a late check-out. Having booked my reservations through Priceline (also known as Expedia), the established check out-time was 1:00 pm. However, with a pompous attitude, Diana refused to extend our check-out beyond 1:00 pm despite the low occupancy rate (Sun. afternoon). I am fully aware that requests are not guaranteed...based on availability...yada...yada...and more yada, but it is all about how delivery affects the message. Hospitality 101.

Towels: Stained and tattered. Budget hotel equivalent.

Room Security: Door to our room did not secure properly. When reported to hotel staff, the initial response was, “There’s plenty of video surveillance cameras located throughout the hallways. Eventually, the issue was corrected.

Pro
Room Service: Upon late arrival, I ordered room service which was a pleasant experience. Tasty mixed appetizer plate and tuna melt delivered with friendly and efficient service.

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank jetandyules
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoteroHBMR, Gerente at Barcelo Mexico Reforma, responded to this reviewResponded April 30, 2019

Dear Jetandyules, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.
Ena Navarro
Quality and Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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