Overall, this is a good choice if going through Mexico City and staying overnight for one/two nights. We stayed here as a "home base" for travel to Veracruz and a central meeting location for a business meeting, so we used the hotel meeting facilities.
My review of 4-circles is based more on convenience because of the location, as if I rated the hotel against others based solely on the service, I would have given it one less circle on the rating.
As I arrived late in the airport, I was very happy that the hotel was easily accessed from T2. The walk from the arrival hall is very short, but finding the elevators up to the reception area was a small challenge as they are tucked in behind a wall and the signage is a bit confusing. However, this was no big deal and we made our way up to the main desk.
This was a disappointment as we turned the corner we saw a line of about 12-15 people waiting to check-in! The process is very slow even though they had it staffed reasonably with four people checking folks in. One main reason for the slowdown was that patrons were having trouble using their room keys and several came back down, disrupting the staff here. One of my colleagues had the same issue, although I did not fortunately!
The reception staff speak decent enough English to make things reasonably easy. They did not have a swipe machine (or it wasn't working) so they had to manually fill out the card information! Some of you old-school travelers like me will remember the old-fashioned swipe machines that manually ran over the card creating an imprint (back-and-forth swipe machine)? Well, they were using those old three-part forms but scraping the end of a pen over the cards to get the imprint! This was very frustrating! In this case, I also blame the USA banking system for being so freaking slow about implementing electronic chip technology in our cards. The rest of the world uses them, why not us (sorry to vent)!?!?!
So, after about 20 minutes I headed up to my room and I do have to agree with other reviewers that if you happen to be on the wrong side of the hotel, your walk will be a LONG one. I unfortunately was, and got my daily exercise by walking to the reception area from my room!
Upon entering my room, I was fine with what I found. The floors are hardwood (interesting) and seemed clean overall, as I didn't feel any dust/crumbs/etc while walking around. The room was reasonably large, which I didn't expect in a hotel at the airport. The bed was large and firm, which I liked. the only criticism was that one of the pillow cases felt dirty, but I am sure it wasn't. It was likely just old, as the material had "pilled" up and felt kind of gross when I laid my head down. Fortunately, only one was like this. The pillows were fairly firm as well, which is to my liking.
The bathroom was also large, with a large shower as well. The water pressure was not that good, but only slightly below average. It did fluctuate in the morning, but not too badly. I read others complain about hot water, and two of my colleagues mentioned this as well. I didn't notice any major problems, but I would say my water was not overly hot, especially on my first day.
The room was very quiet and I didn't notice any noise from outside.
I did not try the restaurant in the hotel, but the hotel has access to many restaurants and cafes within a few minutes walk because of the proximity to T2.
We used one of the meeting rooms and although a bit small for our group, it was comfortable and all systems worked well. No issues!
Checking out was easy, but I did check out later than most, at about 9:30 am.
Overall, I had a good experience and would likely use the hotel again. I am concerned about the comments on hot water though. This is one of my main pet peeves and this bothers me. As this was my first trip into Mexico City, I don't know if other hotels might be a better choice, but I would certainly give it another go next time I am in town.
For reference, I had room 2091.
- Official Description (provided by the hotel):
- The NH Collection Mexico City Airport T2 is located inside the new Terminal 2 at the Benito Juarez International Airport in Mexico City. ... more less
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- Also Known As:
- Nh Aeropuerto t2 Mexico Hotel Mexico City
- NH Collection Mexico City Airport T2