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“Lack of communication”

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NH Collection Mexico City Airport T2
Ranked #36 of 309 Hotels in Mexico City
Certificate of Excellence
Salisbury, United Kingdom
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lack of communication”
Reviewed February 19, 2013

They have not got it together yet, must be or may be quite new. Having travelled for 11 hours we stood on pavement waiting for small bus lift to hotel. We had booked it from England, checked booking and emailed at last minute to ensure they had it booked. What more can you do?
At first we just thought we should be patient, were we in the wrong place? So we checked our paperwork and it was quite clear where we should be waiting.
We waited forty mins, quite tired, mobile not working unfortunately, and in the end we had to approach someone and ask to borrow their phone.
The hotel's response to our call was that they had no record of our arrival etc. etc.!
In the end it was an hour later we were picked up.
Rooms clean and all there you would need, but no hot water for that longed for bath! I really hate wasting water leaving it to run in case it had to come a long way but it never got hot.

  • Stayed January 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank whales_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (86)
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Boston, Massachusetts
Level 4 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 11, 2013

This is really a near five star review---please see my minor gripes below.

I had a late flight into Mexico City and was catching a bus to San Miguel de Allende the next day so booked a night at this hotel which is in the terminal served by Aeromexico arrivals. I opted to spend a little more rather than wasting precious sleep time on shuttles.

The hotel was modern, comfortable and well appointed. It has a space-agey design as is evident from the pictures. My room overlooked the circular courtyard.

Breakfast was amazing. Highlights included Coffee from an espresso machine made by the cup, high quality smoked salmon, a very large variety of fresh fruits, fresh squeezed juices including (a first for me) kiwi, a large variety of pastries.

There was absolutely no noise in my room. There is a small gym with state of the art equipment. There is free wifi and no code to enter. The staff was polite but not intrusive. There are a number of lounges.

I am giving four rather than five stars because the pool wasn't heated, it cost extra to use the sauna (but on the positive side I was given a pitcher of water and I had the whole sauna to myself), and the mini bar was locked.

Room Tip: 2021 was great
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  • Stayed February 2013, traveled solo
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    • Cleanliness
    • Service
Helpful?
Thank Travelliz1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 6 Contributor
103 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 10, 2013 via mobile

Got a room for 3/4 hours, for 100$. Quite expensive, but modern, clean, nice. Great location.

We went past the security point before realizing, that it was back on the other side. No problem, just asked a security woman and went out. Got some long needed sleep. Dont think there is any other place to relax at t2 without being an aeromexico gold member or something, to go in their lounce. The terminal is pretty noisy, with hard chairs.

  • Stayed February 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietnam
Level 6 Contributor
139 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed February 3, 2013

We stayed here on Christmas eve because we had a stopover between the 2 aeromexico flights. The hotel is accessed from the concourse of terminal 2 by 3 dedicated elevators (no ground transport required ) and is a 3 minute walk from arrivals / departures in terminal 2.

From Terminal 1 there is a free monorail that runs between the terminals.

The hotel is not that cheap compared to other airport hotel, but when compared with the fact that you dont need to pay for ground transport / wait for a courtesy bus, then the time & cost saved makes this hotel a very attractive option especially for Terminal 2.

We didnt have breakfast here, as there are a number of restaurants - Wings, and bar restaurants and Starbucks in the arrivals & departures area of terminal 2 which is about a 3 minute walk from the elevator that takes you to the hotel. There are also a 4 restaurants and a Starbucks airside as well.

Keep an eye on the NH website for special offers that can reduce the cost of a stay here.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank scotprague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 19, 2013

As others have said you only stay here because you are in transit or have an early flight, but if you do stay for that reason, you will find the hotel to be spotless, quiet as a tomb for sleeping and the staff are really helpful! If needs be I would happily stay again and would recommend it to anyone with an early flight

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IloCon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cypress, Texas
Level 6 Contributor
158 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed January 9, 2013

The only real reason to stay at this hotel is because you're in transit, or you have a meeting scheduled there. My reason was the first - I needed to catch an early flight out the following morning, so I stayed overnight. Note that there are three different airport hotels in two different terminals, and the terminals are on opposite sides of the airport, requiring a shuttle train and security checks. We stayed at this hotel since our flight the next morning was from T2, even though our arrival flight landed at T1. It made navigating the airport easier the next morning.

The hotel is fine, but I didn't get overly excited about it. The lobby and hallways have a very big, cavernous feel to them - it's just the way the hotel is designed. Some might find that a nice touch, but to me, with all the concrete and steel, it made the hotel seem cold and uninviting.

The check-in went easily enough. If you've never been to a hotel in Mexico, don't be surprised when they swipe your card for more than the estimated bill, and have you sign the receipt - that's just in case you decide to skip without paying. When you pay your bill, they'll give you both copies back, and the charge won't show up on your account.

The room was decorated in a modern, Euro style. Everything was nice and functional, but the room also had a cold feel to it. I think it might have been due to the hard wood floors - carpet would have helped a lot.

We ate dinner at the restaurant downstairs, and had a good meal. The waitress spoke limited, but sufficient, English to allow most of us to order food. We got a little hung up trying to make sure that a couple in the group got vegetarian dinners, though, but with rudimentary Spanish, we could manage.

The bed was comfortable, the bathroom nice, TV worked well. Never heard an airplane while there, so there are no real complaints - it was just not a warm, relaxing hotel. I'd probably stay there again in the same situation.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CSL63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level 5 Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 1, 2013

This is the second time we have used NH Aeropuerto T2 Mexico and we were not disappointed. From the moment you enter the hotel you know that this is a first class establishment. The reception personnel are very friendly, knowledgable, and prompt. The rooms are really of good quality and design - minimalist but very functional. The hard wood floors and contemporary furniture actually give a sense of calm. The bathroom is extremely well designed with seperate areas for sink, shower and toilet - all very functional. The privacy design allows two people the opportunity to use the washroom at the same time without bumping into each other. The beds and bedding are first rate and very comfortable. While we did not use the restaurant this trip, I remember it as serving excellent food by knowledgable wait staff. All in all, a wonderful oasis when travelling.

Room Tip: Ask for a king-sized bedroom - the space is great with a lovely chase lounger as an added bonus for...
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MusikAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Collection Mexico City Airport T2

Property: NH Collection Mexico City Airport T2
Address: Capitan Carlos Leon Gonzalez s/n | Terminal 2, Benito Juarez International Airport, Mexico City 15620, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Mexico City
#23 Luxury Hotel in Mexico City
#26 Romantic Hotel in Mexico City
#52 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Collection Mexico City Airport T2 4*
Number of rooms: 287
Official Description (provided by the hotel):
The NH Collection Mexico City Airport T2 is located inside the new Terminal 2 at the Benito Juarez International Airport in Mexico City. ... more   less 
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Also Known As:
Nh Aeropuerto t2 Mexico Hotel Mexico City
NH Collection Mexico City Airport T2

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