We stayed here for an entire week, and it was brilliant. We booked a room on the Executive Floor which is near the top (floor 26 out of 27 floors). The views are *stunning*. Whether you get a room overlooking the Centro Historico, or the Reforma/central Mexico City, there will be plenty to look at with awesome mountains towering in the background. All the rooms are at least 10 stories up, so even if the executive floor isn't in your budget you should still get pretty good views everywhere (and all the rooms have panoramic windows to enjoy them).
The hotel is just minutes walking away from much of what there is to see in Mexico City, and only about 5-10 minutes by subway (which costs a whopping 25 cents a ride) from everything else! The sites in the city are largely split on separate ends of the Reforma, with many in Centro Historico (where the Hilton is) and many in the Chapultepec area about 3.5km away. We also looked at the St. Regis which is very near the Chapultepec side, and while the area is decidely more polished than the ancient Centro Historico, it has a lot less character. We definitely preferred staying in the Centro Historico, as we felt there was way more to do and see there. Not to mention that we got 3 nights in the Hilton for the same price we got 1 night in the St Regis, and unless you're splitting hairs you won't tell much of a difference between the two. If anything, the Hilton has better views.
The bathrooms on very nice marble with dark wood finishings and are plenty adequate in size. The beds are divine in my opinion, but I've always loved Hilton's Serenity beds (if you get hooked too, you can actually buy the same pillows online now from a company called Pacific Coast). My only gripe about the rooms is that the carpets could use a little loving. We stayed in two separate rooms over the week, and both had spots on the carpet as if someone had spilled red wine there ages ago.
The rooms have a safe in the closet that was big enough for me to store my laptop, camera, money, etc.
The TVs have little in the way of English-language materials, unfortunately. Though they do have CNN, BBC, and Bloomberg. Just not much in terms of light entertainment. There is no pay-per-view in this hotel. The mini-bar is adequate, but extortionately expensive. I've forgotten exactly, but the bottled water was in excess of $6 a litre. The Corona cans, which can be had for $0.85 about 15 steps away in 7 eleven, were $4 each in the room.
The breakfast in the Los Dones restaurant is pretty good with a large mix of European/American style continental foods, and also some Mexican mainstays (chilaquiles, refried beans, etc.). It is, however, knock-out expensive at $22 USD a person, unless it's included in your room rate. The Executive Lounge breakfast pales in comparison, but at least it's already included in Executive Room rates. WiFi is also included in the Executive Rooms, which normally would you cost you $16 a day in your room, or $3 per 15 minutes in the business centre. So, have a good look at the rate differences you can find between Standard and Executive rooms, because it may even out in the end. We are certainly glad we splurged.
The staff were always very polite, friendly, and accommodating. For one of my stays, I paid a ridiculously low room rate booked online (something like $50 a night including breakfast for 2, which as I mentioned above would normally cost $44 anyway!) and the staff still treated us like were the best thing that ever walked through their front door. The only time I had anything of a complaint was actually when I was staying in the much more expensive executive room when one day a bar tender in the Executive Lounge complained/laughed about my tip to one of his colleagues in Spanish with me sitting right there (a $6 tip left behind for two drinks served during the *free* happy hour). He didn't realise I speak Spanish, but he didn't apologise either. But, that was so out of character for the rest of the staff in the hotel that I tried to swallow my pride and ignore it. Perhaps he's used to people slinging the big money around up there. In any case, every other need more or less was attended to with a smile. The front desk staff and concierges are great.
You absolutely must eat at El Cardenal while in the hotel. It's a newer branch of a rather famous Mexico City restaurant (the original is very nearby in the Centro Historico). It's contemporary take on Mexican favourites is just phenomenal. Two of us devoured a 3-course lunch in the 4-to-5 star restaurant for only about $75 including alcoholic drinks. The only thing is that it is crammed full during lunch hours, so it's better to have a late lunch/early dinner, or else risk waiting in line for ages and ages (no reservations). But, it can't be passed up as you won't get that kind of food/service at that price in the US.
For your requisite visit to Teotihuacan, forget taking any expensive organised tours. Hop on the metro for a 15 minute ride to the bus station (ask the concierge), and take a 45 minute public bus straight to the archaeological site. It runs every 15 minutes to/from the site, and costs about $3 a person as I recall. You can then enjoy the ruins at your leisure, and the site is massive. We spent 5 hours there and only hit the highlights that made it into the guidebooks.
The only caveat here is that Mexico City is polluted beyond belief on the best of days. We visited in the winter when a process called 'thermal inversion' (check wikipedia if you're curious about the physics behind it) means that the pollution is even worse than normal. It is also at a higher altitude than many travelers will have ever experienced before. This meant that we woke up every single morning with sore throats and yucky noses, and were more prone to headaches and tiredness throughout the day. You can literally see the smog hanging like a cloud over the city from your room window in the morning. You're not going to choke or anything, but you will notice the air's a bit more funky than you've probably experienced anywhere else before. It's survivable, but I would say if you could stand the heat of the summer, the air is probably more agreeable then. This obviously has nothing to do with the Hilton, but I thought I'd stick it in here with the general travel advice for people who may not have been to Mexico City before.
So, in short, I can't think of a reason why I would hesitate to return to this hotel.
- Official Description (provided by the hotel):
- Visit the heart of Mexico's historic center from Hilton Mexico City Reforma hotel, situated alongside the city's finest architecture, theatres, embassies and art galleries. Only a 20-minute drive from Mexico City International Airport, this Mexico City hotel is conveniently located close to the bustling financial and business areas. Our Hilton Reforma hotel is recognized as the best of Mexico City hotels - named 'Best Hotel for Business Travelers' by TripAdvisor - and boasts an impressive conference and event space that accommodates more than 4,000 people with ease. Relax in our 25-meter rooftop pool, work out in the fully equipped fitness center or enjoy a delicious meal in one of the three hotel restaurants offering international cuisine or at our lobby bar. ... more less
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- Also Known As:
- Hilton Mexico City Reforma Hotel Mexico City