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“Usual Hilton with a great view”

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Hilton Mexico City Reforma
Ranked #17 of 305 Hotels in Mexico City
Certificate of Excellence
Salvador, BA
Level Contributor
115 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Usual Hilton with a great view”
Reviewed September 8, 2013

In my second trip to México, I stayed two nights at Hilton Reforma to attend an event at the center.

The property has all usual Hilton standards that I know from another Latin American hotels from this chain, and is perfectly located in the heart of México City, facing a 400-years-old park surrounded by museums and a beautiful theater, and so is perfect for the business traveler with some, but not much, time to explore the city in between his/her professional activities. The neighborhood is pretty safe to walk, as I did it at least twice a day going to and back from the event, held at a beautiful colonial bulinding in front of the National Museum of Art. There was always a policeman nearby on the streetwalk.

It was heavily guarded by the riot police because of a teacher's protest on the center just as I left to the airport, but the demonstrations were peaceful as they passed by the hotel.

Also, since it's among the tallest buildings on the center, staying in the upper floors (I was on the 19th out of 27) means you get a panoramic unrestricted view.

Los Dones restaurant, where I had my meals everyday, is worth trying: good mexican and international food.

Don't know if I would stay there on my own funds, since you can get better value for money elsewhere, but without a doubt it's a fantastic place to stay.

Room Tip: The higher the better; and facing the Alameda Central park and Palacio de Bellas Artes.
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  • Stayed September 2013, traveled on business
    • Value
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Helpful?
Thank Daniel-SSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, September 10, 2013
Hi, hello! First of all let me thank you for your review. it's an honor for us to receive a comment like this. I see that you enjoyed the location, this hotel is near by many cultural and local attractions, and thanks to this it offers a great experience to any kind of tourist.
As you mentioned it , thanks to the government support this area has become one of the safest in the city, is well patrolled by mounted cops and at nights the lighting is very good throughout the area.

Thanks a lot for your comments, we hope to see you soon, here at your home. Best Regards
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English first
New York City, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 8, 2013

The staff were more than helpful and friendly especially the front desk (Inez I believe). The rooms large and mine had a great view. The food both room service and the restaurant was tasty and service prompt. I really have no complaints. Good location. The concierge recommended an Italian restaurant equal to any local NYC place I have been to, Rosina's one block away.

I would recommend to anyone visiting the lovely gracious Mexico City. Both the hotel and the city were a wonderful surprise.

Room Tip: Don't be shy ask the staff for helpful tips or a specific room you want - they'll make sure...
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  • Stayed September 2013, traveled on business
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Helpful?
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, September 10, 2013
Hello! thank you so much for your review and for your preference. It great to know that your experience in our hotel, while you were visiting Mexico City, was great. Our staff is always ready and happy to deliver the service and experience you deserve when visiting this magnificent city, for your next visit here is a big tip, try to book at the higher floors, the view is amazing!!

Thanks a lot for your comments, ill share them with the entire team.
Best Regards.
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Miami Beach, Florida
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 4, 2013

Just back from our third week-long stay at the Hilton Reforma and we can't imagine staying anywhere else in Mexico City. Great location, great rooms, great beds, great service, great restaurant (El Cardenal.) The friendly staff somehow makes this huge hotel feel like a boutique property. Concierge Jaime Garcia and his crew are top-notch.

Room Tip: Rooms ending in 21 and 29 are enormous, with huge windows and stunning views.
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  • Stayed August 2013, traveled with friends
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    • Rooms
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Helpful?
Thank GomezG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, September 10, 2013
Thanks a lot, we really appreciate the time our guests take to give us feedback.
For us it is very important to know about every detail in your stay. We are glad knowing that your stay with us was great and we would love to see you again here in your Home far away from home. thank you so much for your preference. Best Regards!
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Miami, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 3, 2013

Superb accommodations, outstanding customer service by staff, from bellhops to management. Multilingual personnel. Excellent location in proximity to major sights in Mexico City. Will absolutely repeat my stay!!!!

  • Stayed September 2013
    • Value
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Helpful?
1 Thank Inaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, September 10, 2013
Hello, greetings from Mexico.
Thanks a lot for your review and for letting us know that your experience was great We are waiting to see you soon again here in your home, thank yo so much for your preference and for your loyalty, please try our loyalty program! you'll get a lot of benefits with it, like free stays, points and miles, complimentary services and much more.
Once again thank you so much!!! Best Regards.
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Sofia, Bulgaria
Level Contributor
69 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed September 3, 2013

The location is great if there are no riots/protests as there are currently. Not the hotel's fault though. As a HHonors Gold, I was invited via email to the 26th floor lounge for a private checkin. Karen Pineda was extremely professional, courteous and friendly. Had the most basic room booked but got upgraded to an amazing suite. Happy hour with free drinks (wine, beer and sodas) and food from 18:00 to 20:00 and a decent breakfast included.

Serive throughout the hotel was exceptional. The suite was huge and had every amenity you could ask for. Great view from 23rd floor.

My only minor compliant was when checked out, I asked for a larger taxi (SUV) because we were traveling heavy (2 big suitcases and 2 small), they booked me on a 10 seater VAN. This was funny and they charged me almost twice as the regular taxi.

Stay away from the restaurant in the lobby, the service was horrendous and pretty overpriced.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Hristo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, September 10, 2013
Regards from Mexico, thank you very much for your review, It's great to know that everything in your stay was good! So you liked the executive lounge right? it's a great area and all our guest who have visited it for the first time got impressed, and they always want to book a suite or a room at the executive level since then, because of that they get the access to this great Executive lounge, considered as one of the largest of the city.

About the taxi, i've shared this comment with our chief concierge. If possible i would like to know more about your experience at the restaurant in our lobby. If you can give us more details about it we'll work in that opportunity area (isaias.araiza@hilton.com)

Once again, thank you so much for all your comments and details about your stay with us, we are waiting to see you again here in your home far away from home.

Regards from Mexico
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Muscat Governorate, Oman
Level Contributor
75 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed September 3, 2013

The hotel was a fairly average experience. The people were generally very pleasant. Can fault that. The room was clean and average...with a nice bathroom and bath.The breakfast at the lounge was average as was the afternoon drinks and snacks.Quite disappointed that they offered only one choice of wine there and would not even consider something different.
We choose this due the more central location and it was not bad in that respect. However, now that I have the feel of the place better, I would probably have chosen something more central to the otherside of town, where this actually more shopping, restaurants, etc as well. The conceirge was very helpful and arranged a tour guide for a day for us, who was actually very good, especially the pyramids and outside the city...recommend that.
mexico city is a big congested city and a couple of days at the most is enough. surprised how few people speak english. ..but it is not a problem.

Room Tip: Ask for a high floor room looking to the front of the hotel.
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  • Stayed May 2013, traveled as a couple
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Helpful?
Thank JTraveller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, September 10, 2013
Hi, Thanks a lot for your feedback. First of all i want to thank you for taking the time to wrote this review, for us is very important to have feedback like this to know all our opportunities areas we have in order to deliver our guest the treat that they deserve. Im very sorry that your stay was an average one, our main goal it to exceed our guest expectations, i've shared your comments with the rest of the team members to let them know all the details and to start working in these opportunity areas you have shown us. Once again thanks a lot.
Please, in your next visit to Mexico city, give us the chance to prove you that we can exceed your expectations. Thank you for your preference and for your trust, Best Regards.
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Lone Tree, CO
Level Contributor
61 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed September 2, 2013

Centrally located with nice very clean comfortable rooms rooms. Everything works as one would expect in a Hilton Hotel. Executive lounge front office is staffed by seasoned service professionals. They were most helpful in arranging transportation and even offered to call the airline on my behalf to change my booking.

This property is centrally located and within walking distance to museums and the subway.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlinDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, September 3, 2013
Hello!!! before anything please let me thank you for your comments, it's great to know that your experience with us was great. I see that you enjoyed the executive lounge i've already shared this with the staff of that area. All the team members are always ready to give you the treat you deserve.
The Executive lounge is indeed one of our greatest areas in the hotel, and it is considered as one of the largest on the city, if you book any of our suites you grant access to it and to a daily breakfast buffet as well as the complimentary drinks. Thanks a lot for your comments, we hope to see you soon, here at your home. Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mexico City Reforma

Property: Hilton Mexico City Reforma
Address: Avenida Juarez 70, Mexico City 06010, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Alameda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Mexico City
#8 Romantic Hotel in Mexico City
#12 Luxury Hotel in Mexico City
#16 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mexico City Reforma 4*
Number of rooms: 458
Official Description (provided by the hotel):
Visit the heart of Mexico's historic center from Hilton Mexico City Reforma hotel, situated alongside the city's finest architecture, theatres, embassies and art galleries. Only a 20-minute drive from Mexico City International Airport, this Mexico City hotel is conveniently located close to the bustling financial and business areas. Our Hilton Reforma hotel is recognized as the best of Mexico City hotels - named 'Best Hotel for Business Travelers' by TripAdvisor - and boasts an impressive conference and event space that accommodates more than 4,000 people with ease. Relax in our 25-meter rooftop pool, work out in the fully equipped fitness center or enjoy a delicious meal in one of the three hotel restaurants offering international cuisine or at our lobby bar. ... more   less 
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Also Known As:
Hilton Mexico City Reforma Hotel Mexico City

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