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“Very good stay” 4 of 5 stars
Review of Hilton Mexico City Reforma

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Hilton Mexico City Reforma
Ranked #12 of 302 Hotels in Mexico City
Certificate of Excellence
Toronto, Canada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Very good stay”
4 of 5 stars Reviewed May 10, 2013

Stayed for 4 nights in the Hilton hotel. The only real negative is that check-in was not as smooth as I hope but otherwise, the hotel is clean, friendly, safe, great gym, lap pool (COLD), tasty breakfast, amazing views from the lounge, and nice size for the rooms.

Within walking distance you can find lots of restaurants, parks, and car-less streets.

On sunday they close the blvd for traffic and tons of people ride their bikes. Just wonderful.

Please keep in mind- when you ask for the cost of a taxi to a destination, the bellboy always try to get you a hotel taxi. They are way more expensive, up to 3x. Just walk left and whatever the hotel tells you re: cost- say 1/3 of that to the driver.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ronandsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hello!!! before anything please let me thank you for your comments, I've already shared this review with the front office staff to make sure this kind of situations do not happen again, thanks a lot for the heads up. As you mentioned it, thanks to our location many restaurants and local attractions are nearby walking distance. And every Sunday all Reforma Avenue is closed so everyone can have a great bike ride, e and after that, what about having brunch at our 6th floor ;) Thanks a lot for all your comments, we are waiting to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,468 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Munich
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 7, 2013

The former Sheraton is now a Hilton hotel located on a large avenue in walking distance to the historic city center. quite large rooms with modern decor and okay bathrooms. helpful and friendly staff. good breakfast buffet, nice outside restaurant next to pool. enough close by dining options

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank bavariaalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hello!!! before anything please let me thank you for your comments, it's great to know that your experience with us was great, once again thank you so much for your review and whenever you come back to Mexico, please let us be your home outside home! Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 6, 2013

Clean, modern design, very quiet rooms, very helpful service. The restaurant in lobby was expensive but delicious; it was interesting to contrast a fancier meal with all the excellent market food available in Mexico City. The location is perfect. 5 star experience for a 3 star price.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Thanks a lot, we really appreciate the time our guest take to give us feedback, for us is very important to know all the opinions of our guest about their stay with us. We are glad knowing that your stay with us was a pleasant one its an honor for us to receive this comment.

Thank you so much for your review and whenever you come back to Mexico, please let us be your home outside home! Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarhus, Denmark
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 30, 2013

This Hotel is very nice and can be recommended to both family and business trips. Central location very close to what ever needed to make your trip eventful. High service and quality level exactly as you would expect a Hilton Hotel to be.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Mads D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hi!
Thanks a lot for your review, it's great to know that your experience with us was good, we are always giving the best of us to deliver our promise to every one of our guest, this is what we do and we love it.
This hotel has a great location and its perfect for any kind of tourist, thanks to the government support this area has become one of the safests in the city, is well patrolled by mounted cops and at nights the lighting is very good throughout the area.

Thanks a lot for all your comments, we are waiting to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 27, 2013

This hotel is in a good location, staff friendly, only one restaurant open for dinner though. Surprised no complimentary water in room, especially for a Hilton hotel in an executive room, at least one per person would be nice. No kettle in room only coffee machine, as I like tea not much good. Air conditioner not very cold in room or executive floor, think it might need some maintenance. Please more comfortable chairs in executive lounge to look at the amazing view. Food was very good though. Rethink the lobby bar, no windows makes it feel claustrophobic, dark and dingy, maybe open it out into the lobby to watch the world go by or relocate to a higher floor if possible. A proper bar area around the pool would be nice.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank barb5374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
First of all please let me thank you for all your comments, this kind of feedback help us a lot to understand all what our guest need when staying at our hotel, once again thanks a lot for your comments.
I'm very sorry about the water bottles, it was definitely a mistake, all our executive guest-rooms at the executive level have complimentary water bottles and grant you access to the Executive Lounge, a great area with amazing views.
Please give us again the chance to treat you as you deserve, we will be happy to see you again.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 25, 2013

This modern convention hotel is perfectly located in the center of Mexico City. Walking distance to the musea, shopping and the Socalo. Service is outstanding. All staff is very friendly and will go out of their way to accommodate. Book a room on the executive level with exceptional views over the city and enjoy the executive lounge for breakfast and complimentary drinks and snacks in the afternoon. Will definately book this hotel again upon a return trip.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank marcvdkolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hello!!! before anything please let me thank you for your comments, it's great to know that your experience with us was great.
I see that you enjoyed the executive lounge, staying in any of our suites grant you access to this amazing area of the hotel where you can have a daily breakfast buffet as well as complimentary drinks.
Our locations is just great because you are able to walk along the street and get directly to many local attractions, such as Palacio de Bellas Artes, Metropolitan Teather, The Cathedral, also you can find 2 or 3 different museums.
Thanks a lot for all your comments, we are waiting to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
226 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed April 22, 2013

The hotel is located in downtown, historical center of Mexico City. It is a 5 stars hotel with 3 very good restaurants, excellent gym, excellent rooms and accommodations in general. The service is very good and the staff pays attention to client's needs. Wifi is paid and expensive and there is no free option, even limited. There are other other 5 stars hotels in the fancy neighborhood of Polanco, but for the location of Hilton is not bad at all.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MarcBez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hello! How are you? We hope your are doing great!!!
It's an honor for us to receive this comment. Thank you so much for your review, for us us very important to know all the opinions of our guest about their stay with us.

We are glad knowing that your stay with us was a pleasant one and that you enjoyed all our outlets. There is indeed a free option for internet access, at our lobby level, there is an area specifically designed for our guests, its called Stay Connected, there you can use a computer with free internet access to check your email, social media etc. Just ask to any of our team members who will be happy to show you where it is.

Once again, thank you for your review, best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mexico City Reforma

Property: Hilton Mexico City Reforma
Address: Av. Juarez 70, Mexico City 06010, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Alameda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Mexico City
#8 Romantic Hotel in Mexico City
#10 Luxury Hotel in Mexico City
#15 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mexico City Reforma 4*
Number of rooms: 458
Official Description (provided by the hotel):
Visit the heart of Mexico's historic center from the five-star Hilton Mexico City Reforma hotel, situated alongside the city's finest architecture, theatres, embassies and art galleries. Only a 20-minute drive from Mexico City International Airport, this Mexico City hotel is conveniently located close to the bustling financial and business areas. Our Hilton Reforma hotel is recognized as the best of Mexico City hotels - named 'Best Hotel for Business Travelers' by TripAdvisor - and boasts an impressive conference and event space that accommodates more than 4,000 people with ease. Relax in our 25-meter rooftop pool, work out in the fully equipped fitness center or enjoy a delicious meal in one of the three hotel restaurants offering international cuisine or at our lobby bar. ... more   less 
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Also Known As:
Hilton Mexico City Reforma Hotel Mexico City

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