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“Beware of booking online”
Review of Posada Viena Hotel

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Posada Viena Hotel
Ranked #104 of 305 Hotels in Mexico City
brisbane
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beware of booking online”
Reviewed December 21, 2013 via mobile

Posada Viena was a fine hotel in a good location. I would however like to warn travellers to be cautious when booking here online. We had issues with a particular booking website and two duplicate bookings were sent to Posada. The management were kind enough to acknowledge the mistake and attempted to have the duplicates canceled, however we later discovered the hotel had asked for a $40 booking few or $80 to cancel the two additional bookings. It really is all about money regardless if you simply want a refund. In addition, travellers should also be extra careful with valuables at this hotel. Housekeeping persistently left our windows wide open and although nothing was stolen, it was not a risk worth taking. I should mention there's a very nice lady at the front counter who can help with most enquires, but the other staff were distant and unhelpful for even the most basic requests.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathonhoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
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    58
    43
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • English first
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  • Japanese first
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  • Spanish first
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English first
Los angeles, Ca. USA
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 19, 2013

The best part, and perhaps the most engaging: the genuine kindness of the people working in and for the Posada.
Then, comes the rest: the beds...hard and uncomfortable, Lighting in the room: scarce and remorseful. Peculiar policies: not sufficient towels unless seriously requested, no wash cloth, thus you use an entire towel as small wash cloth. Toilet paper: allowed two rolls, morose sorts of toilet paper. Elevator; ay, there's something "unique": an alarming lack of "co ordination" with the elevator floor and the area where you have to enter...several inches of difference in height and they claimed to "just have had the repair person there to adjust."
I did not have my i pad with me and had asked if there were computers available on the lobby and I was told that they did have computer service. One computer and a small , non lit room, and each time I wanted to use it...either someone else there, for long periods, or I had to wait for someone in reception to type in the password.
Local phone calls are free from the room, but to call a cell phone, significant charges. There are three 'public phones" in the lobby to use for cell phone calls..the three are constantly out of order.
There is a small café next door, open for dismal breakfast and I absolutely would not encourage anyone to go there.
Safe deposit box. I preferred not to have my passport with me...An elaborate sort of small box in a side room and you are given a long key chain that holds the key, however, you have to leave a 200 peso deposit (returned when you take out your valuables) I thought this was an excessive deposit and have not been charged this much in any other hotel.
Although the area is quiet...often in the night, you could hear adjacent rooms and discussions.
So, the price was reasonable, however, Mexico City does not lack a variety of hotels at similar prices and I think with accommodations that are perhaps more inviting.

Room Tip: which ever floor, be careful that that the level of the elevator when you open the door has some sor...
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noe011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
183 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed October 18, 2013

It claims 4 stars, but it is more or less equivalent to a European 3 stars. However it is reliable, is conveniently located in a safe area, accepts all credit cards, and customers are treated very friendly. It is in the touristy neighbourhood called “Zona Rosa”, at the corner between Calle Marseilla and Calle Dinamarca. It is a rather modern business hotel and I have used it many times.

Rooms are of various sizes and, if you have not booked and paid in advance, you will be able to choose the one more convenient to you. Prices are very reasonable. In September 2013 I paid 690 Pesos for a double room without breakfast (about 50 €). For a small surcharge you can get larger rooms for 3 or 4 people. Rooms are comfortable; they include: bathroom with very large space for the shower, hair drier, ironing table (the iron is provided on request, free of charge), fan (A/C is not needed, indeed), drinking water, large beds american style, TV with lot of Spanish channels and CNN in English. The windows are reasonably soundproof and in the night everything is very quiet. The sockets are of the American type and electricity is at 110 volt. Safe boxes are available at the reception, free of charge. The hotel will keep your baggage in storage if you are touring some days outside Mexico City. Near the hotel there are restaurants, coffee shops, exchange facilities, a covered market, shops and a supermarket. The “Cuauhtémoc” station of the underground line # 1 is near the hotel (about 300 metres). The area looks quiet and safe, even at night.

The hotel can be booked (and paid) at the airport, at a small boot located in the domestic arrivals area, at door # 2 (“llegadas nacionales”); this area is only a few steps away from the international arrivals area. The boot is open until late in the evening. There is no similar service in the international arrivals area.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marco_Polo499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guanajuato, Mexico
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 27, 2013

In a good neighbourhood, convenient to the Insurgentes and Cuauhtemoc Metro station, close to Condesa and Roma areas. The place is clean, everything works, the staff is helpful and a lot of them speak English.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GuanajuatoBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 5, 2013

Very Mexican hotel in a nice neighborhood, very quiet. MC was experiencing a cold spell & we froze at night! Our entire tour group asked for extra blankets! Staff was friendly & accommodating. Only 1 very thin bath towel per person, no hand towel. Very small bathroom & the only ventilation was a window & when the temperature is in the low 40's, that's not an option!
Good location, but don't think I'd stay here again.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Casabear26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menorca
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 2, 2013

This is a very pleasant hotel, with friendly service, comfortable rooms, attractive colouful mexican decor, no noise at night, in an area where you can eat cheaply but well at simple Mexican restaurants. The Argentinian restaurant downstairs was prohibitively expensive for us.

A few blocks away is the cross roads of Paseo de Reforma and Insurgentes and it was easy to bus it around the city.

I booked this hotel on the internet (Destinia) and got a room for three for little more than 40 $ US. If you turn up at the door the prices are quite a lot higher.

they have a couple of computers downstairs ( 40 pesos/hour, more expensive than I'd be using throughout Mexico, and they were a bit slow) and wifi.

I stayed here twice with my family and would return.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrancisMenorca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 18, 2012

I had problems with my phone and could not get a room at my preferred hotel in DF for a holiday weekend. Wound up here. The hotel was overpriced (700 pesos) for what you get. My room was dingy and needed a major cleaning. It had only been given only room change cleanings for a long time. I am not an overly picky traveler and have stayed in a lot of mid-priced hotels in Mexico that don't cater to American travelers. The sixties retro charm might be what people liked, beats me.

The real deal breaker was the stated policy by management to charge the maids for items taken by guests (see picture). This is deplorable. I can't have my money go to this and sleep well.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LunarTic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Posada Viena Hotel

Property: Posada Viena Hotel
Address: Calle Marsella Esq. Dinamarca 28 | Zona Rosa, Mexico City 06600, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #104 of 305 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Posada Viena Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Posada Viena Mexico City
Posada Viena Hotel Mexico City

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