This stay was a gift and was prepaid so had I had the opportunity to leave the place, I would've.
The place is old, needs to be renovated. Our AC did not work for 3 days so after multiple calls we received a dirty, old fan that we never used. Upon our arrival, I asked about a security box. Such box did not work either and it also took 2 days to get someone here to fix it. The carpet is filthy, our socks were completely black after walking on the carpet for 10 minutes. We returned 2 towels for obvious and dubious red and black stains. The food was pretty expensive which is to be expected ina hotel but also pretty bad so we walked around the corner to Sanborns or Vips and had a lovely breakfast each day. What surprised me most was the run around with the front desk & the multiple calls and pleas whenever we had an issue (AC, security box, incorrect laundry price) and instead of fixing the problem they would make us feel incompetent like we had no idea what we were doing. We extended our stay in Mexico for 3 additional nights and changed to another hotel. There are many options in Reforma with better service/instalations and at similar prices. I would not go back.
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- Also Known As:
- Sevilla Palace Mexico City
- Sevilla Palace Hotel Mexico City