This was our second time staying in the Plaza Florencia - we had some issues the first time, however, decided to give them a second chance, primarily because we love the location. However, it was a mistake.
This time we arrived, and checked in around 2pm, when a wide choice of rooms must have been available. We were allocated room PP2 on the mezzanine floor (this hotel calls it Piso Principal (PP) which is located directly above the lobby level. The room appeared fine on first glance - we did however note that the internet signal was poor and intermittent. We went out for the afternoon and evening, returning to the hotel around 12 midnight.
Following a hot sunny afternoon, the room was hot, so we wanted to turn on the air conditioning. Strangely we could not find any controls for the AC. We called the front desk, and the clerk advised that there should be a remote 'somewhere'. We hunted, failed to find it, and called the desk again, whereupon the clerk sent a maintenance man to the room. The maintenance man entered and immediately advised us that our room did not in fact have air conditioning! We called the front desk yet again, and asked the clerk about this - it was apparently a great surprise to him to learn that the room had no AC. We advised him that we wished to change rooms, to which he answered that it would take him 'at least 45 minutes' to check what rooms were available (bearing in mind that this was after midnight).
Unwilling to wait this long, we collected our things, and proceeded to the front desk, where we insisted that he deal with the issue immediately. He could not explain why he didn't know what rooms were available, nor why it would take him 45 minutes to determine this. I requested he call the duty manager, and was informed that there was no manager on duty at night. Finally, since I made it clear I was not leaving the desk without a solution, he allocated us a room on the 9th floor, and we went there. The attitude of the night clerk was poor, and he was clearly uninterested in solving our problem.
The new room on the 9th floor had AC which functioned poorly but was better than the original room. Internet service on the 9th floor was much better.
The rest of our visit proceeded without incident - however - having been inconvenienced by something like this, one tends to then notice other smaller issues, of which the hotel has many.
Bathroom sinks are strangely set with the taps way too far back, meaning the water runs down the back of the sink, and is very hard to use. This causes the surrounding counter to flood.
Walls are extremely thin - conversations and TVs in neighboring rooms on both sides could be clearly heard.
Blackout curtains, which are actually quite good, do not go all the way to the wall - there is a gap of about half an inch, directly in line with the head of the bed where the pillows are - result - a blinding line of light early in the morning - effect of which is instant wake up.
Generally disinterested employees, and it seems a great lack of management of the property.
I am intending to contact Profeco regarding the hotel's false advertising - i.e. all rooms air conditioned when in fact they are not - plus the fact that we paid for a room with air conditioning, and were allocated one without - without any advice to this effect from the desk clerk who checked us in.
We have given the hotel 2 chances - and they have failed. We will not be back. It's rare for me to write a negative review of a hotel, as you can see by the number of reviews I have submitted - however this hotel really does not deserve to be in business.
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- Also Known As:
- Plaza Florencia Hotel Mexico City
- Plaza Florencia Mexico City
- Hotel PF Mexico City