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“Wonderful experience”
Review of Emporio Reforma

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Emporio Reforma
Ranked #33 of 305 Hotels in Mexico City
Certificate of Excellence
Tampico, Mexico
1 review
“Wonderful experience”
Reviewed December 24, 2013

Emporio is so very nice, I will recommend it to all my friends and family, very clean, Food was wonderful, and not expensive, and everyone is so very nice and professional. If you go to Mexico City don't stay any place else!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor N Linda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review, December 30, 2013
We really appreciate your comments and it is a pleasure for us to know your stay was comfortable and nice. Everytime, we try to continue with the same service and quality. One more time thank you very much.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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807 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • Dutch first
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English first
Maputo, Mozambique
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 5, 2013

I really wonder how many stars this hotel has, as it was one of the recommended hotels i got from a list of 5. It said 5 stars but i dont believe it. It is clean but the hotel seems to be a bit old. The rooms are small but comfortable. One thing that really pissed me off was the fact that the staff didnt speak any english at all, so if you're not familiar with spanish, i would suggest you pick another hotel. But to compensate that, they were very friendly, although i found they service bad (but it could be because of the language gap). Breakfast was good, buffet with a huge variety of mexican food, and it also had a la carte international especialities. Didnt try the restaurant. It is very well located and in a safe area.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Makuanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review, December 7, 2013
We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. Your feedback is very important, because the staff need to speak English all the time, sorry for the inconvenience.

We hope you come back soon at Mexico City in your home Hotel Emporio Reforma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 4, 2013 via mobile

We stay here for 5 days. The hotel its well located on reforma ave. Our room was in the 3th floor with view to the street, the room was nice and big, the bathroom was really nice with separated shower and huge tube (which my daughter enjoy some nights). Every day they put 2 bottles of water in our room without cost. The staff was really helpful and try to do the best. The restaurant was nice, we ate breakfast almost every day in there, if you don't like the buffet they have a la cart menu.
It was our first time in this hotel and we have a nice expirence.

Stayed November 2013, traveled with family
Helpful?
Thank MBeatrizG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review, December 7, 2013
Thanks a lot for your comments it´s very important for all staff to know your stay has been pleasant and comfortable.

I hope you come back soon at Mexico City in your home Hotel Emporio Reforma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bedford, nh
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 17, 2013

Café free the first day in room then you pay. Restaurant is mediocre. Suggest going to another restaurant if time permits. Room was very small and difficult to move around due to its size. You receive one free bottle of water per day.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barbarAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review, November 19, 2013
Unfortunately your experience sounds bad. Thanks for your feedback, everyone will try to service and offers the best that we can. The Hotel has different kind of rooms and views. The Restaurant is Mexican food a buffet, if you could send me more information please write email to mexico.gerentereserv@hotelesemporio.com

Thanks a lot.
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Manchester
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 7, 2013

We stayed here for 3 nights, the room was clean, comfortable and quiet - despite the hotel having a 10 lane thoroughfare outside. The staff were also v helpful and friendly. Organising taxis for us etc.
We enjoyed the breakfast buffet too - once we had got used to it. One morning there was a large corporate breakfast event going on - which was quite entertaining. The downstairs cafe was nice too.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlmondCroissant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review, November 9, 2013
We sincerely appreciate your taking time to provide your comments, it is helpful for us than know your experience in the Hotel.
We hope you come back soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aguascalientes, Mexico
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 4, 2013 via mobile

Nice cozy hotel in the tgrand Reforma avenue. Well located. You can move around as tourist or business man.

Single room was small, but with all necesities. Nice bathtub with hidromassage.

Servixe always kind, but reservation through their webpage not recommended, as they don't recognize the number, although they respext the room rate.

Cafe well located for morning coffe and biscuits on your out. Safe taxi service at your disposal at the back entrance.

WIFI notsuited for work. You need to be connected through ethwrnet to get a good signal.

If you want a nice view, ask for the rooms facing Reforma street.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mimitours360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review, September 9, 2013
We really really appreciate your comments and it is a pleasure for us to know your stay was comfortable and nice. Everytime, we try to continue with the same service and quality. One more time thank you very much.

We hope that you will visit us again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level Contributor
189 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
Reviewed July 14, 2013

This is an old, clean, hotel in Reforma. Old means lots of beautiful stone and materials in the architecture, but it also means lots and lots of steps up and down. Your rolling luggage is going to be a pain to move around. The breakfast buffet is a waste of time and money unless you are a fan of very traditional Mexican breakfasts. Just a big room with no view or atmosphere to speak of. I would say hit the beautiful coffee shop in the lobby with the view of the avenue, but they are sllooooowwwww! Never fear, the avenue just out the door is fantastic and there are many wonderful places to grab something within walking distance.

By today's standards, the rooms are Microtel tiny. My room had a window, but it was behind a wall so I couldn't see anything. Reforma has a bunch of these great little old hotels. This one has a great location but just around the corner are better ones. I will try to stay at a different one every time, just so I can review them and compare.

I found the staff friendly and helpful, but pretty tedious and time consuming. There was no line when I checked out, but it still took 15 minutes. My USA Mastercard caused them a lot of time on the computer figuring out how to charge me.

Room Tip: Ask for a room with a window that isn't blocked by a structure.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joelinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review, July 23, 2013
Thanks for your feedback, everyone will try to service and offers the best that we can. The Hotel has different kind of rooms and views. The Restaurant is Mexican food a buffet, the other option is a Coffee Shop in the lobby.

We hope that you will visit us again soon, thanks again for your comments.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Emporio Reforma

Property: Emporio Reforma
Address: Avenida Paseo de La Reforma 124, Mexico City 06600, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Juárez
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Romantic Hotel in Mexico City
#30 Best Value Hotel in Mexico City
#36 Family Hotel in Mexico City
#43 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Reforma 3.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Emporio Reforma Mexico City
Emporio Reforma Hotel Mexico City

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