I travel frequently and have never had such a poor experience dealing with hotel staff. It began with the booking of the room and continued through the stay. There is absolutely no way I can recommend this hotel to anyone in good conscious - it was that bad.
The poor customer service began with our reservation - we wanted two beds for two people. The reservation system indicated availability for $999 pesos/night. However, the confirmation stated it would cost an additional $2000 pesos/night for two beds. Not what was wanted.
The hotel refused to cancel the reservation that did not meet our needs, stating a non-cancelation policy. What hotel doesn't allow changes in reservations with adequate notice? This one obviously!
Ultimately we ended up getting another room at a nearby hotel to accommodate our needs.More
- 011 52 844 442 8746
- Free Wifi
- Room service