We stayed in the hotel for two nights in May of 2013. The Hotel is advertised as a 5 star on their site.
When we arrived our Credit Cards did not work. As most of our party are fluent in Spanish it was overheard that a front desk said our cards were fraudulent. The staff were very rude about this. We paid in cash and the next day our cards worked. The staff was challenged on this and an apology was hard to get.
When asked about local restaurants information was hard to find. The front desk seemed more interested in texting and felt annoyed when being approached.
The hotel decor is okay, not very clean. It does need an upgrade. Breakfast was okay. There are much better hotels in the Reforma area for somewhat the same price, clean and very helpful staff.
- Official Description (provided by the hotel):
- located in the political, economic and cultural heart of Mexico City, just a few steps from the most important avenues of the city: Reforma and Juarez.Our professionally trained staff will always offer you the most friendly service, anytime, everytime. ... more less
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- Also Known As:
- Casa Blanca Mexico City
- Hotel Casa Blanca Mexico City