Jaime and Victor were wonderful. They were always so attentive to our needs. The entire staff is excellent, always making you feel welcome. The security staff is always on call and watching out for you, which always makes you feel safer. Thank you so much to everyone at the Gran Hotel Ciudad de Mexico.
Dear Veronica,
Thank you for sharing with us your experience at Gran Hotel Ciudad de México. We are delighted to read that you had the opportunity to be with us and enjoyed an incredible experience where you appreciate the service from the staff. Be sure that your congratulations will be send to Jaime and Victor. We will be glad to welcome you again so soon.
Warm regards,
Beautiful Ambiance, the view is superb!
Food was excellent, at firts I was struggling to find what to eat but my date picked one for me and I was so pleased, very tasty.( Forgot the name was famous in Puebla). I so loved the toasted tortilla too.
Our night was so sweet.
Highly recommended!
Dear client,
Thank you for taking the time to share your last experience with us. We are very happy to see that you enjoyed the time spent at the Terraza restaurant where the food and the view were beyond your expectations. We will be glad to welcome you again so soon.
Kind regards,
My husband and I stayed at the Grand Hotel de la Ciudad de México in August 2019, and we couldn't have wished for a better experience.
The hotel itself is beautiful. A real architectural jewel from the turn of the 20th century. The hotel's ceiling it an impressive Tiffany style stained glass dome. I had never seen anything so beautiful. The hotel's art nouveau style makes you feel like you walked into a luxury hotel in Paris sometime in in the 1800's.
The rooms (60 in total) are finely decorated. Not super pretentious, but very classic. The four post beds have canopies and, they are also very comfortable. The bathroom is elegant and spacious with a full size tub and french style mirrors. They even give you complimentary slippers embroidered with the name of hotel.
The hotel's location is prime. Right across from the Plaza de la Constitución, or Zócalo, the National Palace and the Metropolitan Cathedral. From here you can walk anywhere in the Centro Histórico (Historic Downtown). Although the hotel is in the middle of the action, the rooms are very quiet,
The hotel has two restaurants and one bar. the Terraza restaurant on the fourth floor offers a magnificent view of the Plaza and live feed cameras so you will never miss any of the action at the Zócalo. The food at both restaurants is very good and the margaritas are just delicious. The restaurant on the first floor offers a very nice breakfast buffet, and the Terraza has a huge salad bar included with all meals. However the portions of the regular meals are so large, that you will not want to waste your time with salads. They also prepare your customized Mexican salsa table side. You get to choose between a green or red salsa, the level of spiciness, and the type of chiles you would like to have in your salsa. Then the whole thing is ground in a traditional molcajete (stone mortar) table side. On our last dinner at the Terraza, I ordered a 1/2 kilogram rib eye, which was also cooked table side, seasoned with grasshopper salt and habanero sauce. Delicious!
Although the hotel itself is wonderful, the best thing about our stay was the service. Everyone here goes above and beyond to provide the best service and make you you have an unforgettable stay.
As soon as we arrived we were greeted at the front desk with glasses of complimentary champagne. Later in the day, when we returned to our room after sightseeing we found a nice plate of chocolate covered strawberries and other desserts, including my name written with chocolate syrup on the plate. A few days later it was my birthday, and most of the hotel staff congratulated me, played Las Mañanitas for me (Mexican birthday song), and, once again was surprised by a tray of desserts, a big slice of cake and a greeting card in my room.
Altogether, everyone at Gran Hotel made sure we had the best stay possible, from Gabriela at the front desk, finding us the best room within out rate, Manuel the Concierge finding us the best seats to Mexico's Folkloric Ballet, Victor Hugo, the Bell Boy who gave us a very interesting historical tour of the hotel, Victor Manuel, our housekeeper who made sure our room was always impeccable, Salvador, the super nice Bell Boy that offered himself to carry our luggage a full block to the spot where we were taking our Uber to the airport, to Alejandro, the young and polite security guard that greeted us with a great smile every time we walked through the lobby. We thank you all for making our first visit to Mexico City an unforgettable one.
Dear Delia,
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! It was wonderful that the architecture, the Art Nouveau style, the Tiffany`s stained glass ceiling, the location, the room, the breakfast and the Terraza restaurant were unique. It was also a pleasure that the welcome amenities, the slice of cake for your birthday, the “mañanitas song” were beyond your expectations. We work hard aiming to constantly pursue excellence and elevate the senses of all our distinguished guests. Gabriela, Manuel, Victor Hugo, Victor Manuel, Salvador and Alejandro will be glad to receive your congratulations.
Allow us to have the delight to welcome you back again on your next trip to this beautiful city.
Warm regards,
We four sisters travelled to Mexico City to celebrate the birthday of one of us and stayed at the Gran Hotel for 6 nights. It was a wonderful choice on the Zocalo Square in the middle of the city. The buffet breakfast is very good with eggs cooked to order if you prefer. Yolanda, our waitress, took excellent care of us each morning. Victor, the doorman, was always charming as we went in and out. At the front desk we had excellent service from Manuel and Jose Luis as well as from Cynthia for restaurant and theatre reservations.
The bar balcony overlooking the square is a wonderful spot for an afternoon Marguerita. We would definitely stay again when in Mexico City. Thanks to all the staff for a wonderful week!
Dear Patty,
Thank you so much for this amazing review! We are glad to read that you had a beautiful stay with us and that you appreciated the location, the breakfast and the amazing view from the Bar Plaza Mayor. It was a pleasure that you recognized the attentive and professional service from the staff. Your comments will be send to Yolanda, Victor, Manuel, José Luis and Cynthia. We will be more than thrilled to see you again on your next trip to Mexico City.
Kind regards,
Great central location. Staff helpful and friendly. Beautiful historical building. The rooms are a little dated, but that’s a given in such a historical building. Our room overlooked the street out the front and it’s filled with buskers and noise through the day and night. Wasn’t an issue for us but could be considered noisy. Good option for those that want to stay in Centro area.
Dear guest,
Thank you for the comment. We are so glad to know that you appreciated the historical building as well as the service. As you may know we are located in a cosmopolitan city, nevertheless we have soundproof windows in all the rooms that face to the Zócalo and to the street; also there are some rooms really quiet as well as peaceful if you want to have a good sleep, these ones are subject to availability. It would be a pleasure to see you again when your plans bring you back to México City.
Kind regards,
