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“Perfect hotel for Centro Historico”

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Gran Hotel Ciudad de Mexico
Ranked #6 of 305 Hotels in Mexico City
Oundle, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Perfect hotel for Centro Historico”
Reviewed December 7, 2013

My sister and I stayed in the hotel for 4 nights at the end of Nov. it was perfectly located for touring the sights of the historic centre. We loved the Art Nouveau architecture of the communal areas and we were delighted to be upgraded to a luxury suite on our arrival as a large wedding was to take place during our stay and they wanted us to have peace & quiet. All the staff were very courteous and friendly, especially the restaurant staff and the maintenance man Jesus who sprang into action to show us how to lock the I room safe, operate the coffee machine and hair dryer !!
Very good choice of breakfast.

  • Stayed November 2013, traveled with family
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Helpful?
1 Thank LizB88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestService_Online, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, December 27, 2013
Thank you very much for your preference. For us is very important that you enjoyed every aspect of your stay. We enjoy creating unique experiences though our hotel´s architecture, service and history.
As a hotel recognized as “Tesoros de Mexico” or “Mexico´s Treasures” which is a prestigious National Distinctive which certifies high standards of quality and service; we feel deeply compromised to achieve this every time our guests reward us with their preference.
Please be sure we will always excel in our efforts to grant you a perfect stay every time you visit us.
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North Shore, Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2013

My husband and I stayed in this stunning royal like hotel. It's a little old but that makes it grand. The staff were friendly and could speak English. The hotel is central city Mexico and we felt safe checking out the local sites by day. We asked to stay in a room over looking the square. It was beautiful with a balcony we could stand on and overlook the CBD square. Felt like I was in a castle. The only downside was there was very loud fire works blasting all through the night. The local Mexicans were celebrating day of the dead so perhaps when you stay there you may get a good night sleep.

  • Stayed October 2013, traveled as a couple
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Helpful?
Thank melzivinkNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestService_Online, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, December 16, 2013
Thank you for sharing your comments with us. Is nice to know that you really enjoyed the room you stayed in. Gran Hotel Ciudad de Mexico is glamorous and fantastic, it is full of history and amazing architecture. As we are located just in front of Mexico City main square, guests are able to appreciate all the festivals and folklore the city prepares for every special event. It is worth to live this kind unique spectacles. It will be very nice to welcome you again for your next visit!
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olympia, washington
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 30, 2013

We splurged on our last night in DF with a stay at the Gran on the zocalo.

We booked early and got a good rate. It's a nice place, but I'm glad we didn't pay usual rate.

Very cool, Historic. They take you up to your room in a vintage elevator from early 1900s. Tiffany glass ceiling.

All in all pretty cool and glad we stayed there once. But it was definitely a splurge.

Don't expect too much and you won't be disappointed.

Restaurant on roof is fun to visit and have a drink or meal.

Room Tip: Not a bad room in the house.
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  • Stayed November 2013, traveled as a couple
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    • Rooms
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Helpful?
Thank tamale56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestService_Online, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, December 27, 2013
It is a real pleasure to read your opinion about us. Our restaurant “ La Terraza” has a nice view of Zocalo besides a wonderful menu that you can enjoy; If you prefer we have a delicious brunch all Saturday and Sunday.

We hope to see you very soon and perhaps on your next visit you would be interested in staying in one of our Zocalo View rooms, you will love it!!
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Playa del Carmen, Quintana Roo, Mexico
Level Contributor
3 reviews
Reviewed November 25, 2013

My daughter and I did stay in this hotel due a short vacation. I picked the hotel because I love the charme of those old reconstructed buildings. I love the space they rooms used to have back then. And the place left nothing to desire. Despite the fact that it is a historical building, it is very well renovated. Everything works and goes smooth. The elevator, the tiffany style roof and the restaurant with the view over the Zocalo do speak for themselve. I was a bit concerned if it may be noisy since it is located directly on the Zocalo but nothing of it. We stayed three days and I slept better then ever. The pillows are nice (btw. you do have a pillow menu), the mattress was good, just everything; well clean, hot floating water and excelent service from all the stuff. The reception personal as well as their manager was always friendly and helpful. One little down side is the "mess" on and around the Zocalo during festive days; the streets are closed and the cap cannot take you always directly to the Hotel but oh well.. this is what it is inside Mexico City. For antik lovers and city strollers, this Hotel is definitively recommendable. I would revisit!

  • Stayed November 2013, traveled with family
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Helpful?
Thank PetraBeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestService_Online, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, December 27, 2013
It is very nice to read your kind review and know that you enjoyed your stay in Gran Hotel Ciudad de Mexico. We really appreciate your preference. As you kindly mentioned, we offer some pillows from our Special Pillow Menu so our guests can have a comfortable rest more suited to their particular preferences. We dearly hope to receive you again sometime.. We will always appreciate the opportunity to attend you.
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San Francisco, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 24, 2013

This hotel is a little rough around the edges but I would still recommend it. I sense that in its heyday it was THE place to go in the city but now it's splendor has waned. The first floor/reception area has a beautiful old glass ceiling and renovated old time elevators but the rest of the hotel is very lack luster. One thing that I didn't understand is why at least half of light fixtures were turned off. For instance the beautiful crystal lamps and wall fixures were never on. And while walking up some stairs or down long hallways, there was no sufficient lighting to see where you were going.
All this said, I have to say that our room was very nice. It was a corner room that overlooked the Zocalo (the huge city plaza) and had the most incredible view of the palace and government buildings. This to us was the saving grace of this hotel. When we we first walked into the room late at night, the view was breathtaking.
Also, we liked the location. It's right on the corner of the Zocalo, which is the heart of the city. This area can be very chaotic but you're right in the thick of things. Sometimes there are noisy protestors and other times just holdiay celebrations. We were there for the Day of the Dead celebrations and thankfully had missed the noisy and disruptive teacher's protests from the week before. Another benefit is that you're in the historical zone and walking distance to museums, cathedrals, and Aztec archeological cites. There are other areas in Mexico City that are much more quiet , clean and posh such as Polanco, but I don't regret staying at this hotel and I would recommend it to other travelers with a few cautionary notes.
Tip: a good day trip is to Xochimilco to spend a few hours on the canal--its pure Mexican charm not to miss.

Room Tip: Make sure to ask for a corner room overlooking the Zocalo
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  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Attyhbz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestService_Online, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, December 23, 2013
Thank you very much for your preference. We find your review very important for us, it is interesting to read from you the aspects that must be checked. We will take action in order to correct them and be aware to turn on the lights on the right time. The hotel is lightened during the day time with the natural sunshine due to our Tiffany Ceiling, but as the summer time has finished, the night starts earlier.
Be sure that all the aspects that you mentioned will be double checked. We hope to welcome you again very soon!!
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Madison, Wisconsin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

Absolutely wonderful. Couldn't have higher praise. My mother and I were given a beautiful suite overlooking the square (room 203). The staff were warm and helpful. The building itself is gorgeous. Breakfast was included (and delicious. The location is excellent if looking to be in the historic center. Live piano in the lobby some nights.

Room Tip: Room 203 is excellent - on corner of the main square. Beautiful glass doors that open onto the squa...
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  • Stayed September 2013, traveled with family
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Helpful?
Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestService_Online, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, December 2, 2013
It is very exciting for us to receive such a nice review. We are so proud to know that we exceed your expectations. Perhaps for your next stay you would be interested in taking one of the tours available at our Concierge department. They are a great option for our foreign visitors to wish to know other places besides the many touristic spots our beautiful city offers.
We will be always proud to receive you so we hope we can do so sometime in the near future.
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Nanaimo, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 19, 2013

We stayed at the hotel for 14 nights in November, arriving on the Day of the Dead – a major festival. The rooms were clean and comfortable with nice beds, and supplied with every toiletry you would require including a toothbrush and razor if you had left yours behind. We didn’t use the Mini-Bar or In-Room service, but according to the prices these were not expensive options.
We found all the staff, from the Front Desk to the Cafeteria, to be extremely friendly and helpful. We had Continental Breakfast everyday in the Cafeteria, and with the bottomless Café con Leche, this was good value. One of the waiters, Estaban was always a smiling face every morning, and always knew what we wanted before we sat down. There are some cheaper places around, but the quality and service far exceeded anywhere else. We did eat a few nights in the Terrazo, on the top floor overlooking the Zocalo, but despite the excellent food – especially the weekend buffets – it was often too cool in the November evenings to sit up there. It would have been nice to have had the Lobby Bar and Coffe Shop open every evening, instead of the limited days.
The location is the main reason we stayed here. It is central to the Historic area, and despite what you read in the media, it is very safe, and you can easily walk around – unlike cities like Houston. There is a significant police presence, but don’t be intimidated, they are very friendly and helpful. Due to the crowds, you have to be careful of pickpockets, but that would be the same anywhere in the world. There are street people, which do not bother you, and the only people trying to solicit are from the restaurants waving menus in your face. No time shares here! The area tends to be very noisey, particularly on weekends, but the hotel and location far outweigh the occasional sleepness night.
We were able to walk to most of the nearby sites, museums, and markets, and the hotel had an arrangement with Zepata Tours, which we used for Teotihuacan and Puebla – both excellent tours.
We did walk to Chapultec Park, about an hour, but well worth it with the world renowned Museum of Anthropology, and the extremely interesting Chalpultec Castle which includes a very good Museum of post Columbian Mexican History. Be warned the Anthropology museum, has English translations, whereas most other museums do not, however you can get a guide or purchase an English brochure on the Alcazhar (the castle) in the gift shop. We didn’t like the Modern Art Museum, but there are some wonderful modern art sculptures around the city, including a series of ‘Cirque de Soleil’ style of sculptures along the Paseo de la Reforma – within the park. Guide books will tell you that Museums are free on Sundays – they are but only to Mexican Nationals! Regardless, they are always excellent value.
We took a taxi to the Coyocan area to see the Frida museum, this was well worth it, and the quaint town, cathedral, Artisan Market, and square in Coyocan were an oasis from the city. The taxi price worked out around $9-10 each way. Taxis hired from the street are safe, plentiful, and cheap, but stick to the common taxi companies, not the ‘one offs’, and all Taxis have to have the number on the side match the Licence plate, and have a picture of the drivers licence in the window. Some Taxis from Hotels charge flat rates which can sometimes be double the meter rates.
We would also highly rate the Franz Meyer Museum, the National Art Gallery, and the historic Post Office at the Alameda, as well as the Templo Mayor site and museum. The Mercado de Curiosidaes, 5 blocks south of the Alameda down Delores, is an Artisan Market, where you can even see them building guitars. The Zona Rosa area tended to be a bit seedy, but has the American style restaurant’s located on the Reforma if you require them.
Mexico City is a fascinating place, but be prepared for the crowds, and the total lack of spoken English, so buy a Spanish Phrase book and learn some basics before you go. Tourist information is limited, so read up before you go.
Would highly recommend this hotel to anyone.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stphng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestService_Online, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, December 2, 2013
It is always a pleasure to receive your kind reviews. We know that our future guests who are interested in a touristic trip will very much appreciate your thoughtful recommendations while staying in this Capital.
For us it is great to know that we achieved our goal of providing you an unforgettable lodging experience.

It is nice to know that you had the opportunity to visit some of the most important and attractive places in Mexico City.
We look forward to welcome you again for your next stay in Mexico City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Ciudad de Mexico

Property: Gran Hotel Ciudad de Mexico
Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#4 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Official Description (provided by the hotel):
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City

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