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“Oh what a highlight of our America's trip”

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Gran Hotel Ciudad de Mexico
Ranked #4 of 310 Hotels in Mexico City
Melbourne, Australia
Level 6 Contributor
162 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Oh what a highlight of our America's trip”
Reviewed June 8, 2013 via mobile

This hotel is absolutely lovely. Tiffany stainglass rooftop, large historical rooms, renovated bathroom, comfortable beds, desk, complimentary daily treats - chocolate coated strawberries, fruit bowls, chocolates were great. Service and amenities impeccable and view from the restaurant above is serene. Got a great deal and would stay here again if ever in Mexico City.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosiepoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarianaMoctezuma, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, June 12, 2013
Thanks for your kind comment. In the hotel we have a high commitment to the satisfaction of our guests, so we are always looking for opportunities to exceed the expectations of our visitors and we feel very proud when we made it.
We are glad that our facilities have been satisfactory for you. With pleasure we expect in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (423)
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English first
San Francisco, California
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2013

The hotel is exceptional in all aspects: quality, cleanliness, comfort and service. My room was spacious, very well maintained, organized and with all of the amenities needed for my business trip (wifi, iron, complete bathroom amenities). Breakfast was delicious and service was excellent. Front desk staff was great in assisting with taxi and any other questions. You can feel the history of the Zocalo while inside the hotel. Highly recommend as the best overall option in the Center of Mexico City.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SFHotelero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarianaMoctezuma, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, June 10, 2013
Thank you for taking the time to write your comment. We are glad that you liked our location, service and our rooms. At the hotel we strive to meet the experiences and meet the individual needs of each of our guests, so they constantly encourage them to express their wishes or requests. We always do everything possible to fulfill them and give them the best service.
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New York
Level 6 Contributor
675 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 608 helpful votes
Reviewed June 5, 2013

Great stay at this well located hotel right on the Zocalo. Very few rooms have windows onto the Zocalo, you might want to ask for it. The inner rooms are also quite nice, spacious with big windows. The staff is pleasant and helpful.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KANewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarianaMoctezuma, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, June 10, 2013
Thanks for your visit. As you mention, we have only some of our rooms have a Zocalo View”, the others can have a frontal view or inner view. Our employees are very pleased to offer a first quality service to our guests. We hope to have you back with us.
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Mayfield , Sussex
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 30, 2013

It opens up into a wonderful art nouveau atrium with rooms off. Friendly, welcoming staff, a large comfortable room and a car to meet me at the airport were all appreciated after an11 hour flight. I wondered why the cafe and restaurant closed Sunday evening until I experienced Sunday brunch on the rooftop terrace. No need to eat again all day! Location on Zocalo is ideal for both a walking tour of the historic centre or the great value hop in hop off open top bus tour. Don't be put off by the protest camp in the Square, it is small and peaceful and provides an outlet for a range of grievances. And don't believe the naysayers, this part of town felt very safe. Go and enjoy!

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank malcolmh194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, June 4, 2013
We feel pleased to know that your stay with us was perfect. Our colleagues are always trying to achieve the satisfaction of our guests, which is why we are always looking for ways to meet all of our guests´ expectations. We are happy to know that you had such a nice time, after all, our guests are always our main concern and we feel very satisfied every time they congratulate us. Be sure that every time you decide to visit us our staff will be eager to help you in every way you need
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CHapala
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 29, 2013

This is a lovely hotel and the service during my four night stay was excellent. However since getting home I realized that I had mislaid a pair of beautiful earrings. I have emailed the hotel on several occasions to ask if they would check my room, and also talk with the maid who cleaned my room as I believe they went missing in the room. Two weeks later I have not had a response from the hotel which is extremely disappointing. I would have expected better.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosalindamex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, June 4, 2013
We appreciate your kind comments, it is nice to know that your stay with us was excellent. “About your earrings, we feel very sorry to inform they were not found. As we mentioned before when answering your emails, we checked with our Housekeeping department and also checked our “Lost and Found” section, but unfortunately we did not locate you belongings. However you must get a response through your email account. We hope to have you back with us and we regret the inconvenience that happened.
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Washington DC, District of Columbia
1 review
Reviewed May 28, 2013

I stayed here for a wedding, which was held on the rooftop terrace. This hotel feels like something from a movie - the stained glass ceiling, the old manual elevators (there are also new automatic elevators), the enormous windows overlooking the historic and gorgeous plaza. The staff was incredibly helpful and friendly, the complementary breakfast was just right, and the wedding reception was absolutely wonderful. I would definitely come back here for a sightseeing trip to Mexico City given how centrally located and luxurious the hotel was. It can be loud here, given the location, but I'm not a light sleeper so it didn't bother me.

Room Tip: You could ask for a room that doesn't face the plaza, which might be quieter, although you would...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah02468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, June 4, 2013
Thank you for writing your sincere words about your recent experience with us. It is a shame though to know that you were bothered by the noise on the street. As we are located on a highly touristic zone, it is common that its liveliness starts at early hours. Sometimes this fact bothers our guests who are more sensitive towards this aspect when sleeping. Nevertheless, and as an alternative for them, we have our Internal View Rooms. This room category makes them ideal for guests who wish a most peaceful sleep. Please consider trying them for your next visit, we are sure you will feel completely comfortable in one of them.
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San Miguel de Allende, Mexico
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 26, 2013

My wife and I chose El Gran to celebrate our 20th wedding anniversary and could not have been happier!

Booking online for a suite cut the price in half and the attention to detail and wonderful staff made it a wonderful stay.

Unfortunately their main restaurant was not open, but the terrace restaurant was great and the view and service top notch...

The Tiffany glass window that covers the ground floor is just stunning and for having been installed around 1908 is in excellent condition...many people came in just to view it.

The suite was on the Zocolo side and we worried about noise, but it was delightfully quite.

We look forward to a return to this very Elegant European style hotel in the future.

Regards,

Preston

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Preston E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, June 1, 2013
We would like to thank you for taking the time to comment us. We feel very happy to know that you enjoyed the view you were able to appreciate from your room. Maybe next time you can visit our Gran Hotel coffee, where you can enjoy our menu service.
Be sure we always welcome our guests´ feedback in order to find out the way to best fulfill their specific necessities and we apply definitive corrective measurements when required.
We feel very grateful to knowing that you would stay with us again.
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Additional Information about Gran Hotel Ciudad de Mexico

Property: Gran Hotel Ciudad de Mexico
Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Official Description (provided by the hotel):
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City

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