We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel in a great location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Gran Hotel Ciudad de Mexico
Ranked #3 of 312 Hotels in Mexico City
Reviewed February 21, 2013

Great hotel in a great location on the Zocolo. Met all our expectations. Staff courteous and very helpful. Spacious rooms with wi-fi. Beds could have been more comfortable. Too hard. Excellent coffee shop and roof-top dining lounge. Bar off the lobby and a very nice restaurant on the 4th floor.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 101Catherine101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded March 16, 2013

We feel really happy to know that we met all of your expectations and that you were able to try our food services. Regarding our beds we would like to mention that sometimes our guests may find them extra firm because they happen to contain orthopedic special mattresses. In these cases we feel happy to offer them some pillows from our Special Pillow Menu so they can have a comfortable rest more suited to their particular preferences. We dearly hope to receive you again sometime; maybe you would like to try this service for your next stay. We will always appreciate the opportunity to attend you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,853)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,286 - 1,292 of 2,853 reviews

Reviewed February 20, 2013

A tourist attraction unto itself...a visual treat but reasonable & good value, great location (glad we stayed in historic centro are on our 1st visit anyway- most historic things to see are here, lots restaurants, all walkable); staff very helpful relocating us to another room the night of a nosiy plaza concert (us leaving early the next day); beds kinda hard but experienced this elsewhere in Mexico; one room we were in a/c strained a bit to keep room cool; only annoying issue was on check-out final room bill had tip added in daily for b-fast that came with room- we had left a tip on the table daily for waitstaff---this really needs to be clarified with guests upfront.

Room Tip: Its a difficult trade-off...the rooms overlooking the plaza have an amazing view with door sized win...
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NewHavenTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded March 16, 2013

We would like to thank you for taking the time to comment us. As you kindly mention, our location is very favorable for tourists since there are many interesting places to visit nearby. It is also good to know that you enjoyed staying in our internal rooms, which are the perfect choice for guests who desire a peaceful and quiet experience.
We hope to have the opportunity to receive you again since it will always be our privilege to do so.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013 via mobile

This hotel is opulent and design and decor. It is comfortable, clean, and has all the amenities that a business traveler could want. The water is safe to drink, the restaurants are excellent and the staff is both bilingual and helpful.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded March 16, 2013

Thank you for taking the time to comment us, we are proud to know that you were completely satisfied with our service. Maybe you would like to know that all the water used in the hotel is filtered through a water purifier. As members of the Hygiene Mexican Distinctive, we happily apply these and other measurements to ensure the safety and hygiene of the food and beverages services we offer. Please do visit us again; it is always a great joy to receive you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

I was born in Mexico City and had not been back in over 30 years. When I was doing my research, I was looking for a " mid-grade" hotel. There are obvious differences in that category from the US to Mexico.
Great value for the cost to stay in such a majestic piece of real estate, not to mention our very roomy room. "Grand" flowed everywhere. It was clear to me I was in a Gran Hotel.

I received an email from Gran Hotel guest services advising me of an event being held the Saturday of our stay. I considered canceling my reservation because I was already worried about crime etc. I couldn't imagine being there in a place I had not visited in over 30 years and with a reputation of having high crime.
We experienced the concert (Marc Anthony gave a live I beleive free concert paid by the mexican government)and all the crowds and never felt unsafe with all the police patrolling the streets. What a charm, right smack in the middle of historic Mexico City. What pride watching the flag wave.
Well, not only was I pleasantly surprised and rather impressed with the "majestic" true "Grand" hotel. The history, the architecture, was beyond my expectations. Your virtual tours and all the pictures on your site do not get close to the beauty of personally experiencing the grandiose of the hotel. What a beauty ! Highly impressed to say the least.
Your guest services team was very helpful and highly professional. I was very impressed by the special gesture of walking us to our room using the gorgeous antique elevator. What an experience simply taking an elevator.

The terrace restaurant gave us extraordinary views of the Zocalo.

Dafne Ramirez the online concierge sent us numerous emails offering various services to include tours. You can tell he is passionate about his job which we really appreciated.

I was very happy that I did not cancel my stay. I hope this answers your question as to "grade" your stay. Your choices did not fit. It was far from excellent.

Thank you,
Oscar

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Oscar Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded March 16, 2013

Thank you for you kind words. We feel really pleased to know that you liked the hotel and that you had a nice experience at the city. It is also nice to know that the assistance of the concierge on line was useful and that you found the service given by all our colleagues professional and helpful.

Be sure we will keep on attending you with the kind service you describe you enjoyed. Our principal concern always is our guests´ satisfaction and we constantly are working on the best ways to achieve it.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

We stayed twice at this hotel during a recent trip to Mexico City in January/Feb. 2013, and found the location great! Right at the Zocalo, very convenient to all sites in the historic center. Our double room with 2 queens was on the 2nd floor (3rd floor to Americans) on the side opposite the plaza, so it was very quiet, but no view. Large room, big bath, the usual hotel amenities, including safe dep. box. The hotel seemed pretty empty so that felt a bit odd, we asked and were told their busy time is Sept. through New Years, and then in the summer months.

We got a fabulous rate through AARP/Expedia, about $110. at night, with fees and taxes. Can't beat that for the location and quality.......

Our only problem was with the taxi service the hotel used to take us to the airport the first time. The desk told us it would be 165 pesos for two, which is the same rate we paid coming in from the airport, so we were fine with that. However, when we got to the airport the driver wanted 365 pesos for the trip, saying we were in a large van and that was the usual price. We were anxious to get to the ticket counter as the computer had told us there was a problem with our tickets when we tried to get our boarding passes, so after briefly arguing with the driver, we ended up paying the extra amount, knowing we were coming back to the same hotel at the end of our trip.

When we returned to the hotel 2 weeks later, we told them of this problem and they were very responsive. They collected as much info. as we had (a description of the van and driver, and partial license plate numbers, date and time of the hotel pickup) and told us the company was dealing with the driver involved. Our return trip to the airport on our departure was comped, not sure if by the hotel or the taxi service, but we were satisfied.

Funny thing is, my friend and I are very experienced travelers, and yet we neglected to verify the taxi fee with the driver upon leaving for the airport, something we normally would do, and just trusted what the desk had told us. Shame on us. We wondered how many other departing guests had been suckered by this particular driver, not having the recourse we had of returning to the hotel and complaining........a lesson learned. We certainly credit the hotel staff and the taxi service owner for dealing with this situation.......

Room Tip: If you want quiet, request a room on the side away from the plaza.
See more room tips
  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank calgal3840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded March 16, 2013

We dearly appreciate your feedback, which offers us the chance to keep improving our services. We feel very sorry to know that you had this problem with the taxi company. Nevertheless as you were able to witness, we immediately gathered more information and were able to solve this issue, so our future guests would not become affected by this anymore.
We hope to have the opportunity to receive you again. We are sure that, with this solved, we will be able to offer you a spotless experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2013

This hotel is right in the heart of the city, there is no better place to be.
On the other side it is not the newest one, but for me it was stil good. It was even not noisy, and the staff is friendly. so enjoy your stay here

  • Stayed: January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank joaquin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded March 16, 2013

Thank you for taking the time to comment about us. We are happy to know that you liked our location and enjoyed your stay. About our building we would like to mention you that this is an historic construction that was inaugurated by the president Porfirio Diaz back in 1899, when it hosted the “Centro Mercantil”. Perhaps for your next stay you could consider giving us the opportunity to share our history. Our Concierge has a lovely way of telling it and we would definitely like to share it with you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

We stayed here during our first trip to Mexico City based on its central location. The rooms are big (we stayed in master suite). Despite booking an internal view room, we were in a room facing the Zocalo. Initially I was concerned about the noise and asked to be moved to an internal room but none were available that night. We agreed to try the room for a night and then move the next day. We didn't need to move as the noise quietened right down at night and didn't wake us any morning. We then got to see the flag raising & lowering ceremony each day. The rooms are old and a bit tired but comfortable. The front desk staff were helpful and breakfast (which was included in our room rate) was fine.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CaterinaDue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded March 16, 2013

We are very happy to know that you have tried our Master Suite and that despite your worries about the noise you enjoyed your stay. We are also happy to know that you liked your breakfast. Maybe next time you would like to attend to our Rooftop Terrace restaurant to try our popular Brunch service. We dearly hope to receive you again some time; we will always appreciate the opportunity to attend you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mexico City hotels
Centro Historico
Zocalo Central
Zocalo Central
#15 of 312 in Mexico City
1,482 reviews
Lomas de Chapultepec 5
Isaaya Hotel Boutique
Isaaya Hotel Boutique
#1 of 312 in Mexico City
197 reviews
Centro Historico
Historico Central
Historico Central
#4 of 312 in Mexico City
876 reviews
Show Prices
Show Prices
Show Prices
Centro Historico
NH Mexico City Centro Historico
NH Mexico City Centro Historico
#34 of 312 in Mexico City
954 reviews
Reforma / Zona Rosa
Four Seasons Hotel Mexico City
Reforma / Zona Rosa
Sheraton Mexico City Maria Isabel Hotel
Show Prices
Show Prices
Show Prices

Been to Gran Hotel Ciudad de Mexico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Hotel Ciudad de Mexico

Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Family Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#9 Business Hotel in Mexico City
Price Range: $120 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Official Description (provided by the hotel):
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, TripOnline SA, getaroom.com, HotelQuickly, Cancelon and Evoline ltd so you can book your Gran Hotel Ciudad de Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Hotel Ciudad De Mexico Mexico City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing