We had booked one of the Executive Suites - the view out of the window over the Zocalo is amazing and with the central location the plus of the hotel.
The hotel itself is not recommendable -
reception - they tried to downgrade us, after we recognized this they provided us with the proper room, without any apology - the reception is very hard to reach from the room (you have to go down to be able to get the information needed) - the reception did not provide any additional information or the necessary wifi password by check-in, we had to request everyhting step by step
room/suite - the view is great - the rooms and the hotel have a very bad light concept, it always seems very dark - they do not clean everywhere (very dirty under bed, in the bathroom the clean around everything and also do not celan the corners), the couch in the sitting area was broke, the chairs need repolstering, the advertised dining area did not exist, the advertised entertainement system is a standard TV
other - the maid pushed us to leave the room within 30 mins so she clean it, if not no service for us this day. We had left the room early in the morning and came back in the afternoon for a short rest and had pretty much to leave immediately, the security staff could be friendlier, the restaurant Terrazza did not have any atmosphere
There are many more reasons why this hotel is for me not a 5 star hotel and therefore I do not recommend it as such.
The 3 points I give are actually for the location and the view to the Zocalo.
- Official Description (provided by the hotel):
- Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more less
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- Also Known As:
- Gran Hotel Ciudad De Mexico Mexico City