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“Delightful Hotel, Sweet Staff, History All Around”

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Gran Hotel Ciudad de Mexico
Ranked #2 of 306 Hotels in Mexico City
Certificate of Excellence
Pueblo, Colorado
1 review
“Delightful Hotel, Sweet Staff, History All Around”
Reviewed May 31, 2012

My wife and I loved this place. I have lived in England, visited Paris, Munich, etc. and we also love Rome but this place was special. Almost no other Americans there; perhaps they were scared off by the drug cartel violence that was happening 1000 miles north of Mexico City. We felt quite safe, certainly in the hotel, and even elbowing our way through the mercado crowds and strolling to the amazing museums and churches nearby. Many police and I am told they put more cops 'on the beat' the way New York did in the 90's to lower its crime rate.

People gawked a bit (I am a 6'3" bald guy so I look much different from most people there) but if we spoke to them, especially in my [rather improvised] Spanish, they were warm and friendly. I urge others to learn some Spanish before they go, as people there seem to really appreciate your efforts.

The hotel is beautiful, substantial, recently remodeled, and inexpensive if you get a package deal online. The staff were very efficient and sweet, and would patiently allow me to practice my Spanish on them. Excellent champagne brunch served all day on weekends, outdoors in the shady roof restaurant, with a grand view of the Zocalo (huge square) surrounded by the massive cathedral and the 300 plus year old Palacio National. In the evenings they have a fabulous menu and it was a real highlight to sip wine and savor the richly lit cathedral and other historic buildings around the Zocalo. On weekdays, breakfast at the luxurious, wood-paneled Cafe is very good also.

Only complaint was a wedding with a very stylish reception afterwards that thumped on until 2 AM, and our room was unfortunately nearby. But the tradeoff was the excitement and commotion of the wedding, with many beautiful people gathering for it there in the hotel.

People, especially the attractive locals, dressed up a bit to go to dinner in the hotel, but I would recommend more casual clothes when you go out on the streets, as many of the street sellers are obviously poor. For guys maybe avoid the American tourist look of white sneakers, baseball cap and shorts if you want to fit in. There are good -looking women all around town but they dress a little less sexily than in the US, and my wife felt self-conscious in a halter top, even on a hot day. The Metro (subway) is close, costs less than a quarter, is fast and modern, but again if you dress up you may feel a bit out of place, other than at rush hour when there are locals going to work in suits.

Rooms are luxurious and centrla A/C excellent. We were there in late May, great time to go, sunny daily despite daily forecast of rain.

We want to return there and stay at this hotel.

Room Tip: Aim for a room not on the Zocalo side if you want more quiet. You will still see the Zocalo at meal...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma M, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, June 20, 2012
Thank you for your complete review, we also are looking forward to receive you again as you will always be gladly welcomed. We feel very happy to know that you noticed what a safe area we are located in. It is common to see policemen around and besides that, we count with our very own Security Department, with colleagues that are constantly guarding our guests´ safety.
It is also great to know that you decided to book through our official website and that you were able to take advantage of some of our best deals. We are constantly releasing new offers and promotions through this media and our guests who have had the chance of booking this way have been really satisfied about it. Perhaps for your next visit, you would also like to take a look at our Rooftop Terrace Restaurant official website. There you will find attractive promotions too as well as our complete selection of courses. We would love to know your opinion about it so please do not hesitate in visiting it for your next stay in Mexico City. We hope to have the privilege of attending you again soon!
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (400)
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Hong Kong, China
1 review
Reviewed May 24, 2012

When looking for hotels for my stay in Mexico city, I found lots of good comments about Gran Hotel Ciudad de Mexico. The good comments were too good that almost made me doubt them not "real". After I stayed there for 4 days plus the bad experience in another hotel following in the same city, I do miss Gran Hotel very much.

The staff is super friendly and helpful that made me feel like being home. The location is good that I didn't have to stuck in traffic jam like in other areas. The room was super clean that house keepers did a great job. And they introduced a very tourist guide for us to have a private tour. Wish all the best for everyone working there. You guys did a great job.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank Hiwinnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma M, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, May 25, 2012
We feel relieved to know that you decided to experience the quality of our services by yourself, and that you were able to test out a whole lodging experience at the hotel. We feel very proud to receive all kinds of feedback from our guests and, without mattering whether if they are positive or negative, we pay special attention to each one of them. Due to this we have been working and improving our services for some time, fortunately, most of the reviews we receive nowadays are positive; thanks to all our colleagues. Nevertheless, we are aware that there are aspects that still can be improved, which is why we welcome all kind of comments from our guests: by using and applying them is how we will continue to offer our guests the best lodging experiences. Please keep on visiting us as we would always feel honored to attend you.
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Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 19, 2012

stayed there for 2 nights in a junior suite, perfect location, right at zocalo, my window is looking at zocalo directly, helpful concierge, fascination lobby decoration and antique lift, very good stay overall

Room Tip: junior suite is great
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  • Stayed May 2012, traveled solo
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Helpful?
1 Thank starhubl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma M, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, May 25, 2012
It is a pleasure for us to attend you and we feel very happy to know that you had the chance of using our wrought-iron panoramic elevators. These lifts, like most of the building, have their own personal and interesting history which we would more than happy to share. These completely original lifts have been carefully preserved to the point that nowadays they still work perfectly and continue to transport our guests when requested, like they did on their very beginnings. Getting on them is a very fun experience, which we definitely recommend for our guests that need to reach the 3rd or 2nd floors. Consider trying it for your next stay!
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Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 16, 2012

This beaux-arts historic hotel is wonderful; large rooms with high ceilings, unbeatable location, excellent amenities, and palatial hotel lobby and entrance. However, the service does not warrant a 5 star. The service is surprising perfunctory, and does not match the grandeur of the hotel. My magnetic key had problems every single day and had to be reprogrammed twice every day by the front desk. One day the maid did not replace the bathroom mat - not a big deal except that the shower is prone to leaks outside the tub - which makes the bathroom mat a necessity. No early check-in even though the room was ready before our arrival.

The all-day buffet at the Restaurant La Terraza was great, but when I was back for dinner, somehow everything went wrong. We were refused a table change even though other guests were directed to the empty table facing the Zocalo square, the server was inattentive - didn't give us dinner napkins, and my soup had a piece of hair floating in it. No apologies, just another replacement soup. Then, when I asked for the bill along with a coupon from a Mexican website Queremoscomer.com - a good website for dinner coupons - it took a 15 minute pow-wow amongst the staff before providing us the bill. Then, when we gave them the $50 coupon offered to us by tripadvisor for booking the hotel, another 15 minute pow-wow ensued and only finally did we get the bill. In other words, it took them 30 min to figure out a bill for two. Other guests around us were equally frustrated.

Conclusion, go to the Terraza restaurant for buffet, or drinks - since it is the best restaurant for a complete 180 view of the historic square - but go elsewhere for dinner. By the way, the dinner food was very mediocre except for the arranchera. Do not order the res!

Room Tip: Standard rooms are huge with high ceiling, but the view is of the internal courtyard - meaning white...
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank freqtraveller2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma M, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, May 19, 2012
Thank you for taking the time to write your sincere thoughts on your recent stay with us. It is a shame that you had such an impression about your latest experience, nevertheless in the hotel we are always working on our opportunity areas in order to keep excelling on our services; which is why we dearly appreciate all the feedback we receive from our guests.
As you know, we work with magnetic card locks on all of our rooms. These cards are programmed on our Front Desk but sometimes the magnetic fields generated by other electronic devices such as cell phones or laptops interfere with these cards and resets them. Due to this, we advice our guests to keep them as far as possible from this kind of devices in order to enssure their proper functioning.
About our rooms, we would like to mention that our schedule for check in is at 3:00 p.m. and our check out is at 12:00 p.m. We also count with the option of an Early Check-in for our guests who require their rooms in the morning and we are more than happy in assigning them if our availability allows us.
As for our Terrace restaurant, we are very sorry about the situations you mention and offer you our sincere apologies on them. As you know, we work with different portals on internet with the purpose of offering our guests different and attractive promotions for their visits. The application of this coupons requires an internal process of data verification; which is why sometimes we need some time to verify everything is in order. Nevertheless we perform these procedures as quickly as possible but sometimes the high affluence of guests makes this a little harder.
Also, we would like to mention that we are always looking for ways to overcome our guests expectations; which is why we are more than pleased in preparing our guests who require it, a special course prepared according to the their specific likes. Our cheff is always prepared to delight his customers with his cooking abilities so please feel free to express your desires next time you visit our Terrace. We will be pleased in cooking according to your particular likes.
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Aussie
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 11, 2012

Hello,

The hotel is fantastic, as is the beautiful room where we stayed. There was a little problem with the shower, which was fixed immediately.

The American Breakfast was very nice, as was the service from start to finish.

I must ask which room we stayed in, so we can ask for this room again!

Stayed December 2011, traveled as a couple
Helpful?
2 Thank AussieJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma M, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, May 21, 2012
Thank you for letting us know you had such a pleasant time at our hotel. We are always looking for different ways to fulfill all of our guests’ expectations in order to offer them very especial experiences. Due to this we dearly appreciate to receive their comments, doubts or requirements because this way they offer us the chance to get more involved in organizing and coordinating their stays. Also, we will fix right away any aspect that you find unfavorable, like the shower situation you mention.
We hope that you visit us again as we love to receive returning guests. This way we are more familiarized with their particular requirements and specific details and we are able to offer them more personalized services each time.
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Melbourne, Victoria, Australia
Level Contributor
5 reviews
3 hotel reviews
Reviewed May 8, 2012

Fantastic grand hotel. We were pleasantly surprised by the size and quality of the bedroom and bathroom. Very, very convenient location.

Room Tip: We stayed in a room off the street and my boyfriend needed to wear his ear plugs in order to sleep t...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma M, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, May 21, 2012
Thank you for your kind comment, it was our pleasure to attend you. As you kindly point out, one of our great advantages as a hotel is the zone we have the privilege of being located in. The downtown area of Mexico City is without doubt one of the most important and remarkable places in all the History of our country. Legend says that the ancient Mexican-war god told his people to look for an eagle devouring a snake and posed on a Cactus. Wherever they would find that, they would have to establish their new city in there. They found this sign in which nowadays is the Downtown area of Mexico City and this is the reason why this symbol is displayed on our national flag. Also, there is a statue a few blocks away from the hotel commemorating this special moment in Mexico City so if you care for this kind of historical monuments, we definitely recommend visiting it for your next stay.
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el paso texas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 25, 2012

Stayed at this magnificient hotel 5 days in april. Great location right on the Zocalo. Rooms decorated nicely ...beds ,bathroom, furniture, safe all that you could want. Staff vert helpful and arranged for a tour of PUEBLA. We will definitly come back to this hotel.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bradElpasotexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irma M, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review, May 7, 2012
Thank you for your kind comment. Be sure that every time you decide to visit us you will be gladly welcomed and that we will always be eager to help you plan your stay in the City. We are always looking for opportunities to assist our guests and have a more active participation in their traveling experience. Due to this we are always pendant of special events and activities in order to offer our guests the best alternatives. One of the most popular options for this purpose are the tours that depart on a daily basis from the Hotel. There is the option of taking the one that goes to the ancient ruins of the Aztec City Teotihuacan or the City Tour that visits different important points in the Downtown area and its surroundings. Both of them are very interesting and amusing experiences that count with English speaking guides and can be booked directly at the hotel. Please consider either of them for your next stay.
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Additional Information about Gran Hotel Ciudad de Mexico

Property: Gran Hotel Ciudad de Mexico
Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Official Description (provided by the hotel):
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City

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