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“A classic business hotel in a classic neighborhood”

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InterContinental Presidente Mexico City
Ranked #20 of 309 Hotels in Mexico City
Certificate of Excellence
Los Angeles, California
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A classic business hotel in a classic neighborhood”
Reviewed October 31, 2011

NEIGHBORHOOD:
This is standard business hotel in Polanco, a lovely upscale neighborhood near the Lincoln and Chapultapec Parks with major sights and museums. We didn't care much about the international brand stores on Masaryk Ave., but highly recommend three restaurants there - El Bajio, Izote by Chef Patricia Quintana and La Valentina. Our guide book revealed a lot of really good restaurants within walking distance of the hotel as well. Two Starbucks cafes and a Coffee Bean within walking distance from the hotel are a convenience for a lactose intolerant soy latte fan, but I could have done without them, definitely.

THE HOTEL:
*The look and feel of the hotel is slightly out dated.
*The rooms are quite comfortable and updated. Higher floors offer stunning views of the city.
The bathrooms are small and average.
*Cleaning service and the overall service were good, but nothing special.
*A very loud and busy lobby with a huge collection of art work on sale every where you look.
*Some neat local stores carrying exclusive and overpriced local handicrafts, a convenience store and a few boutiques are also located in the lower level of the vast lobby.
*There is a health center, but we did not get a chance to use it.

FOOD:
We were very happy with all the food we tried at this hotel. On a day during our five day stay, when you need a break from Mexican food, we tried the Italian restaurant here and had a world class dining experience. They make their own pasta, have an excellent wine list, and have the best profiteroles I have ever eaten! The consomme and salads at the Cafe were quite good as well. We were not happy with the pizza from the Cafe, however, that we shared as a snack one afternoon. Our colleagues told us that the award winning French restaurant as well as the Asian restaurant are also both excellent.

We were glad to be on the 41st floor of the hotel. It was totally worth it! The North side offers great views of the surrounding hills and the sprawling city while the South side shows off the massive Chapultapec park close by and the endless city beyond. I preferred the North side, but honestly, both sides are good.

I would definitely recommend this hotel to business travelers. We were on a business+family trip and the location and facilities of the hotel worked well for us. As a tourist, I would have liked to be closer to the Centro Historico, but then again, I am not sure you would have the stunning views that the higher floors of this room offered. The views are definitely worth the stay here!

Room Tip: Higher floors offer great views. It is worth it to splurge on a club room (I think it is the 32nd to...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taranaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (217)
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English first
Mexico City, Mexico
1 review
Reviewed October 25, 2011

I stayed at the hotel for about a week, and the service was amazing.

I've traveled to over five different countries, and this by far meets the global standard. It is a mix of modern and traditional elegance. The staff at the hotel is amazingly attentive, and if you have any problem they solve it right away.

It is definitely one of the top hotels in Mexico City, in one of the most exclusive regions, and is about 25 minutes away from the airport if there's no traffic.

If you choose to stay at the hotel, or even if you don't, it is definitely worth visiting. The restaurants there are amazingly chique. Au Pied de Cochon is the French restaurant often visited by celebrities. Bono celebrated his birthday here when he was touring in Mexico.

Zhen is a Chinese restaurant, which has delicious gourmet platters, and a modern lounge-type interior design.

Be sure to stop by on your next visit to Mexico City!

Room Tip: If you book at the hotel, try getting a room facing the park beside the hotel. It's called Parqu...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel27_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Getxo
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 21, 2011

The hotel is in a great location, and is a good sleep factory if you come to mexico for business. But if you do like that, you will be missing that they only have internet connection if you pay for that additionally and you can only connect one device at a time. I use my mac, iPad and iPhone and need to be able to connect them at the same time, this can not be done.
The carpets are a little worn and decoration on the main areas are bit old fashion.
One thing I did not like is that they charge you the hotel room daily cost plus 150USD per stay day as a guarantee. This is too much as a guarantee and I complained about that. Also the breakfast is included but you have to sing the costs everyday and then they say will be deducted. I will see if I have no problems when I check out.

Room Tip: All the views from the tall rooms are great with a big wide window
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aizepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAA-PIC, Gerente at InterContinental Presidente Mexico City, responded to this review, October 24, 2011
Dear Guest,

Thank you very much for your mail and taking your time to give us your most valuable feedback.

On behalf of the entire Presidente InterContinental Mexico City Team we extend our most sincere apologies for the inconveniences caused to you.

In regards to your comments about your room, we are currently refurbishing and adding new amenities to all our bedrooms, we should be reach the 100% completion by December this year.
We ask for our guest signature when breakfast is included in the room rate, this is an internal control.
We are currently working a formula to charge for connectivity to internet for all the guests computers and phones instead of by unit.

Again, please accept our apologies. We shall take the necessary training actions in order to avoid similar situations.

Hoping to have the pleasure of welcoming you back soon,

Kind regards,

Jorge Moran Ize
Executive Assistant Manager
PRESIDENTE INTERCONTINENTAL MEXICO CITY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bulle, Switzerland
1 review
Reviewed October 19, 2011

I went to Mexico city to visit a friend and I stayed for 4 nights in a room on the 30th floor upon my request, since I arrived at the reception the attentions I received were amazing, not a single flaw. The view from my room over the Bosque de Chapultepec was spectacular, the minibar had a great variety of snacks, the room service food is delicious and the seafood from Au Pied de Cochon is simply mouthwatering. The staff was always happy to help and they always called me by my name. The hotel is just a few steps from the subway and Polanco is the place to be and so is La Condesa neighborhood which is very close too. It was a memorable stay that I will definitely repeat.

Room Tip: Those rooms overlooking the Bosque de chapultepec.
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  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manuelhdez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAA-PIC, Gerente at InterContinental Presidente Mexico City, responded to this review, October 21, 2011
Dear Guest,

Thank you very much for staying with us and for taking the time to share your experience in the social network.

We are highly motivated by your kind words and ensure you that we shall continue to strive for excellence in our Hotel. We are proud to know that our location at Polanco, our Front Desk staff, the spectacular view of the rooms over the legendary Bosque de Chapultepec, the proximity to the Condesa neighborhood and the delicious seafood from our French Bistro “Au Pied de Cochon” met your expectations.

Thank you very much for your patronage and your kind words.
We hope to welcome back soon.

Sincerely yours,

Jorge Morán Ize
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
Reviewed October 13, 2011

A group of us for work have stayed here four times this year and we love it. The staff is amazing, remembering all of our names each time. The food service is equally amazing, preparing meals off the menu that they think we will like. Top notch staff and service.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamiejq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAA-PIC, Gerente at InterContinental Presidente Mexico City, responded to this review, October 19, 2011
Dear Guest,

Thank you very much for staying with us and for taking the time to share your experience in the social network.

We are highly motivated by your kind words and ensure you that we shall continue to strive for excellence in our Hotel. We are proud to know that our staff attitude and food service met your group expectations.

Thank you very much for your patronage and your kind words.
We hope to welcome back soon.

Sincerely yours,

Jorge Morán Ize
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level 6 Contributor
98 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 7, 2011

This is a great hotel if you are planning to do business in Mexico. It is easy to get to the main attractions in the city (of course you have to take into account that there is always traffic in the City). It is near a subway station and Reforma (a mayor avenue). Also Polanco is a great place to eat. However the rooms are outdated and urgently need the be changed.

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leoncioreyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAA-PIC, Gerente at InterContinental Presidente Mexico City, responded to this review, October 10, 2011
Dear Guest,

Thank you very much for staying with us and for taking the time to share your experience in the social network.

We are highly motivated by your kind words and ensure you that we shall continue to strive for excellence in our Hotel. We are proud to know that our location in Polanco with its accessibility to its main attractions such as being the main companies’ district, Art Galleries, restaurants, the Reforma Avenue, National Auditorium, Chapultepec Park and Shopping Malls, is adequate for the performance of your business without losing time in traffic.

Regarding the rooms we are currently upgrading our rooms and Suites with new features such as bathroom equipment, electric outlet over the desk, ergonomic Hermann Miller chair, black-out window blinds, new mattresses and pillows, the latest model of I-homes, Nespresso or Melita Coffee-makers, brighter illumination in the bathroom area, and some other. Currently many rooms have been already renovated and we are scheduled to have all our Rooms and Suites fully operational by the end of November.

Thank you very much for your patronage and your kind words.
We hope to welcome back soon.

Sincerely yours,

Jorge Morán Ize
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 3, 2011

I have stayed at this hotel from time to time over many years. Judging from my stay last week, I must say that the Presidente has made some progress.

The public areas are as stunning as when the hotel first opened in the 70's, having evidently been refurbished. The rooms have also been renovated (at least the one I got last week - on a regular floor), with some remnants of the past, though. The iPhone / iPad caddy on the nightstand is a nice touch, but you still have to crawl under the desk to connect your laptop to the grid ... yes, you read right ... an Intercontinental in the 21st Century, where you still have to crawl under the desk to connect!

The restaurants in the hotel have long been a sore point for me. In their obsession to become some sort of culinary center, there are no fewer than 7 restaurants in the hotel, many of them big international names, and all overpriced. Mind you, Mexico City is full of good and reasonably priced restaurants. With all those excellent options nearby, why go overboard at the hotel? If you want a simple meal for light dinner, or for breakfast, you are limited to a small and cramped cafeteria, in what used to be a lounge, as it's original space has been taken over by a fancy Italian restaurant. Bring your elbows if you plan to use the breakfast buffet, which I must say offers a good selection.

Service is so-so and impersonal, which is to be expected in such a large hotel. Don't be surprised if you are asked for your ID, instead of being welcomed upon arrival.

So, the bottom line? For me at least, it is the rate. With four major hotels next to each other in the area, there is quite some competition. I stay at whichever has the lowest rate that particular week. So, I stay only when rates are attractive. It is with this understanding that I recommend it.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chocolatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAA-PIC, Gerente at InterContinental Presidente Mexico City, responded to this review, October 10, 2011
Dear Guest,

Thank you very much for staying with us and for taking the time to share your experience in the social network.

We are highly motivated by your kind words and ensure you that we shall continue to strive for excellence in our Hotel. We are proud to know that our refurbishment of the Lobby, and the rooms’ renovations made a good impression during your stay at the Presidente InterContinental.

Regarding the electric grid, you are absolutely right, we are currently still on the renovation process and just as you wisely point out, to have the electric grid comfortable for our customers is a must, therefore in our full-renovated rooms and Suites it is placed over the desk and it has also been adapted for American and for European mode. The renovation of all our Rooms and Suites is going to be fully operational on the end of November.

Thank you very much for your feedback on the Gourmet Center, we are providing this valuable information to our Food & Beverages Director.

Thank you very much for your patronage and your kind words.
We hope to welcome back soon.

Sincerely yours,

Jorge Morán Ize
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Presidente Mexico City

Property: InterContinental Presidente Mexico City
Address: Campos Eliseos 218, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#19 Business Hotel in Mexico City
#30 Family Hotel in Mexico City
#31 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Presidente Mexico City 4*
Number of rooms: 700
Official Description (provided by the hotel):
Presidente InterContinental Mexico City is an award-winning hotel in Polanco, one of the capital's most dynamic cultural, business and shopping areas. This prestigious building is close to the National Museum of Anthropology, Chapultepec Park and Castle and the National Auditorium. Nearby Mazaryk Avenue and Antara Mall are also worth seeing. ... more   less 
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Also Known As:
Intercontinental Presidente Mexico City Hotel Mexico City
Intercontinental Mexico City
Mexico City Intercontinental

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