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“awesome place in santa fe”

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Sheraton Santa Fe, Mexico City
Ranked #71 of 306 Hotels in Mexico City
Certificate of Excellence
Paris, France
Level Contributor
197 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 370 helpful votes
“awesome place in santa fe”
4 of 5 bubbles Reviewed June 20, 2014

one of the hotels in santa fe that offers walking distance to a number of businesses. So could we walk up the street to reach the office and think about it for Mexico ! The rooms are awesome spacious and made up of several ections and seperate clothing room.Spacous bathroom with walk-in shower. I had a room looking to the East, if you are noise sensitive, ask better for a room looking west and on fifth floor at least. Restaurants and steak houses are in walking distance, small shopping facilities and a bigger mall accessible easily within minutes. Front desk staff was really helpful.

Room Tip: Rooms looking to West, higher floors
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caramellino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review, June 22, 2014
June 22nd, 2014.



Dear Mr. Caramellino,

Hope you are doing great. Thank you for taking the time to share your comments with us.
We are truly grateful to hear your positive impressions about our location, indeed Santa Fe has grown so much offering several options as you mention in business, but also you can spend a great time, including cultural, entertainment, and night life activities, when coming to Sheraton Santa Fe our Concierge Department will be delighted to assist you and recommend places you must visit before you leave Mexico City.

As well is a pleasure for me to know that you could enjoy your stay in our just remodelled rooms, as you said if you have an especial request for the location of the room you can let us know and we will gladly assist you.

In the other hand I will share your kind comments with our front desk staff. They will be thrilled to hear about that.


We look forward having the pleasure to see you again at Sheraton Santa Fe.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Milford, Michigan
Level Contributor
439 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed May 20, 2014

great location. check in was great, rooms are great. Only issue I have is paying for internet. But, upgrade to club level and internet, club lounge, breakfast is included. The club breakfast was great food, and awesome service. A bit on the more expensive side, but this is Santa Fe.

Room Tip: upgrade to club level
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review, May 27, 2014
Dear Mr. Steve,

Thanks a lot for your wonderful reviews about Sheraton Santa Fe.
We are so excited to read that you liked and enjoyed our Sheraton Club and our just renew rooms. As well that the service provided to you during the check in met your expectations. Likewise I would like to share with you that all our guests have 30 minutes of free internet access in our Link @ Sheraton which is located at the lobby.

We will be keeping up the good work and we definitely look forward to welcoming you again in your next visit to Mexico City.


Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed May 18, 2014

Ideally located in Santa Fe. Reasonably priced with big room almost like a suite. Proper services though no much surprises and feeling genuine and humble service. It is also not far away from toe shopping malls, The hotel is obviously starting to look a bit outdated but largely comfortable.

Room Tip: Dante fe is a relatively safe area and the hotel is located alongside the other major hotel chains i...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmtsuigolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review, May 21, 2014
Dear Guest;

We want to thank you for sharing your comments about you recent stay with us. We are pleased to hear about your positive impressions about our service, rooms and location. Also we are happy to announce you, we finished remodelling all our rooms, the furniture was replaced and its size modified as well. We are glad you enjoyed these changes of our renovated facilities. Likewise as you mentioned Sheraton Santa Fe is located less than five minutes away from the biggest shopping mall of the city in which you can find plenty options of entertainment for all ages.

We will be thrill to receive you again at Sheraton Santa Fe in your next visit to Mexico City.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
93 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed April 14, 2014

This was my 7th or 8th stay here. If you are a Starwood junkie, this is a good choice. You can get to a large mall, well-stocked grocery store, dozens of restaurants, three Starbucks, and numerous fast-food places within a 3-4 block radius. The rooms are quite large on the standard (non-executive) levels. They are comfortable, quiet, well appointed and clean. The bed was awesome. The HD TV excellent. The fitness facility above average for a hotel, but below average as a health club. Still, it had all the machines and aerobic stuff you could want...well kept, attended and very clean. The one and only complaint (but it's a whiny one, especially from a world traveller in a foreign country) was the restaurant staff could speak much English.

Room Tip: High floor. If you get a lower floor, ask for a view off the front of the hotel. The back side, lowe...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T204raveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, April 23, 2014
Dear Guest,

Thank you for sharing with the Trip Advisor community your wonderful reviews regarding your recent stay at Sheraton Santa Fe Mexico City.
Indeed Santa Fe Mall has lots of entertainment, restaurants, boutiques, skating rink and much more, actually it is the biggest mall in Mexico.
We love you loved our one and only Sheraton Sweet Sleeper Bed, made exclusively for Sheraton Hotels, thinking in our guests’ specific demands and comfort.
Also, we are glad to share with you that we have finished our facilities renovation process, all our rooms have been remodelled keeping the Sheraton essence but giving a more updated atmosphere.

Your reviews always help us improve our service, we believe in constant training and continuous learning so be sure we will work on your suggestions with our staff.

It will be great to receive you at Sheraton Santa Fe for your 9th time so you can keep enjoying the attractions of our great City.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 14, 2014

I stayed for two nights during a business trip. Unlike some sheraton properties this has fairly modern looking and renovated rooms. The size of the rooms surprised me positively. Room service was a bit of a let down in terms of quality and value but breakfast was nice. Service was as expected for the brand and left me with a positive impression. All in all was a good option for someone working in the santa fé area. Would not stay here as a tourist

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joaocalmeida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, March 24, 2014
Dear Joao,

Hoping you are doing great today; we want to thank you for sharing your reviews with us regarding our recently renovated rooms and facilities. We are glad to know that they exceeded your expectations, because that is our goal; to create memorable experiences that exceed your expectations and traveling needs.

It will be great if we could receive you for your leisure trips as well, even though the main attractions and site seeings from Mexico City are around 30 – 40 minutes from Santa Fe, our concierge department will be glad to help you with transportation or guided tours, you don’t have to worry about anything, just to have fun and enjoy our beautiful Mexico City.

We look forward having the pleasure to receive you again in your next trip to Mexico City.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed March 10, 2014

Overall, I had a nice stay at the Sheraton Santa Fe. The rooms are quite large. They include a king-sized bed, a couch and a desk. The bathroom is spacious, with a large walk-in shower and no tub. The room had two large windows that provided quite a bit of natural light.

Judging from other reviews, the rooms and the lobby in general have been remodeled and are clean and well designed. I found the front desk staff to be helpful and friendly, and the bell staff was great.

Overall the service in the restaurant was good. Breakfast was included in my stay, and the buffet was simple, but tasty.

Service in the bar was great when you could get someone to help you, but two times we sat in the bar for a good 10-15 minutes waiting on someone to help us.

Overall a solid "four dots". I'd recommend it.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eldub1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, March 14, 2014
Dear guest,

It is great to know that you have enjoyed our recently renovated facilities, this is a project that we could made possible thanks to the efforts and good work of the Sheraton team, so it is really great to know you liked the rooms, the different hotel areas and service. We will let know our Front desk and concierge staff your kind comments regarding to their good work.
Our Executive Chef is also following up on your comments, regarding to the welcoming atmosphere when you arrive at the bar.

We hope to see you soon at Sheraton Santa Fe.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
347 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

I always enjoy staying at this Sheraton, not because it's on a beach, a lake, or some idyllic setting but because the rooms are so spacious, modern, clean, and well appointed. I can't help but smile after I check in and get to my room. Nice marble bathrooms, nice living room area with coutch and flat screen TV, desk area, big windows, and it feels like a nice condo not a hotel room. Great place to stay if you have business in the Santa Fe area of Mexico City.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DallasRdWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, March 11, 2014
Dear Chris,

We hope you are having a wonderful day; thank you for your positive feedback regarding your last stay with us, it is grateful to know that we made of your stay a memorable experience even though you travelled for business, and also that you get to enjoy our recently renovated rooms and facilities, this is really important for us to know because this is a reflection of the efforts and good work from all our staff.

We hope we could have the pleasure receiving you again, be sure we will be waiting for you with our arms wide open.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Santa Fe, Mexico City

Property: Sheraton Santa Fe, Mexico City
Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Business Hotel in Mexico City
#32 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City

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