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“Not bad, but would've expected more from Sheraton”

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Sheraton Santa Fe, Mexico City
Ranked #70 of 305 Hotels in Mexico City
Certificate of Excellence
Mexico City, Mexico
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not bad, but would've expected more from Sheraton”
Reviewed October 20, 2013

The good, I got a Junior suite for the price of a regular room. The service was good, not so great, had to request an extra bathrobe and one more thing twice before they got delivered.
The bad, the furniture in general was old, making it look not like a suite. Also, the floor on the top of my room was under redecoration or something like that and there was loud hammer noises of during the day (on a weekend). Another bad point, when I've stayed in other suites in different chains, the minibar products are included, not in this case (maybe on a higher level suite, but not in the one I got, although, for the price sounds like a fair deal)

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khano_galvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, October 28, 2013
Dear guest,

First of all, we hope you had a safe trip back home.

We want to thank you for your comments regarding your recent experience, we are also pleased to share with you that we have renovated all our rooms and facilities, all this process is and has been always thinking on your welfare and comfort, nevertheless we apologize for the inconvenience this may have caused to you, be sure we will be more careful about all renovation activities, we hope you can enjoy the new features in our rooms in your next trip to Mexico City.

Please give us the opportunity to show you the excellent and warm service that always has characterized us, at Sheraton Santa Fe.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Liberty, Missouri, United States
Level Contributor
262 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 18, 2013 via mobile

Was the second time staying at this hotel, selected primarily for its proximity to my office in Santa Fe. Food ess good, rooms are being renovated and nine was good. Hotel staff was helpful, friendly, and Apple good English.I would stay here again.

Stayed October 2013, traveled on business
Helpful?
Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, October 23, 2013
Dear Guest,

We are delighted to know that this is your second time at Sheraton Santa Fe. We are so excited to hear that our newly renovated rooms fulfilled your needs, we have renovated our facilities for your comfort and wellness, but always keeping the Sheraton service that characterizes us.

Once again, thank you for your grateful reviews about the quality of the service and all our facilities and location; these motivate us to work better every day.

Please let us welcome you again.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north carolina
Level Contributor
573 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed October 16, 2013

I stayed here for a short 2 night visit for a business trip. The hotel communicated to me nearly immediately after I made my reservation with transportation suggestions and things to do. Upon arrival I was greeted cordially by each of the hotel staff who answered all my questions during my visit. My room was a suite and it was spacious and very clean.

I would highly recommend staying at this hotel if the location you are visiting or the business your are visiting is nearby. The hotel is quite a ride from the hotel depending on traffic and route chosen.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, October 23, 2013
Dear Guest,

It is great to read that even though it was a short trip, you had a wonderful stay with us. We look forward to receive you again and hopefully you can take more time to spend with us and visit some places that our great Mexico City has to offer.

We will be waiting your next visit with us.

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 10, 2013

I like the lounge on the 9th floor. Services for breakfast there was wonderful & light snack + wine for dinner was a dream. Room was spacious, clean & quiet.
Checking in close to midnight was not ideal. There was actually a line to check in. I stayed for 2 weeks & really enjoy the friendly staff who constantly made me feel at home. What else can I ask for?

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redcubia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, October 14, 2013
Dear Guest,

We hope you are enjoying a beautiful day. We want to thank you for taking the time to let us know your amazing reviews with us.

You can be sure we will share your incredible comments with our Guest Service Staff who will be excited to know that all their efforts in providing warm and comfort are appreciated.

Likewise it is also wonderful to know that all our facilities and service exceeded your travelling needs and expectations.

Please let us know when we will have the pleasure to welcome you again at Sheraton Santa Fe in your next trip to Mexico City.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 5, 2013

This is my second stay. I have been given one of the newly furnished rooms. This is now a great choice. Rooms very confortable, shower great, bed good. Overall good Hotel.

Outside the room, the breakfast area / garden is excellent. Extras are always expensive, but the improvements to the rooms will make me come back again.

Room Tip: This is naturally a good place to stay if your area of business is Santa Fe. If not, this is someway...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJRMadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, October 14, 2013
Dear Guest,

I would like to let you know that it is a pleasure for us receiving you again at Sheraton Santa Fe, our primary concern is giving a memorable experience to our guests, thank you for let us know with your kind reviews that you enjoyed your last stay with us, your comments really inspire and motivate our staff to keep on the good work.

We are excited to know that our totally renovated rooms and facilities fulfilled your needs, all this process is with the purpose of making you feel in a special and comfortable atmosphere, we want to make Sheraton Santa Fe your “home far away from home”.

We hope having the pleasure to welcome you again very soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medellin, Colombia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 12, 2013

Instead of be one of the oldest hotels in the area, It is a comfortable hotel, nice view, nice food, there's variety, good taste, and local food restaurant with delicious menu, excellent service, extremely clean, room are so spacious and great bathroom facilities, quiet, perfect for business trips. The Wifi access is a opportunity area.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tatiana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, September 18, 2013
Dear Tatiana,

We hope you are having an excellent day. We want to thank you for taking the time to share your amazing reviews with us.
It is also great to hear that our service, atmosphere, location and facilities fulfilled your travelling needs, creating a memorable experience with us here at Sheraton Santa Fe.

Thank you for letting us know your kind suggestions about the Wifi service, your comments are always appreciated because they help us improve the quality of our service.

We look forward having the pleasure to welcome you again in your next trip to Mexico City.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio De Janeiro
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 25, 2013

I have stayed at this hotel twice on business trips, and the latter was for an entire month. Rooms are big and comfortable, with a small kitchen and great bathroom facilities; staff is really friendly and breakfast and meals in genereal are superb. Nice fitness area too. The Santa Fe area is somehow far from the touristic sites, but it's quite close to the largest shopping mall in Mexico - and one of the largest in Latin America -, less than 10 minutes by cab. Highly recommended.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alnasc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, September 1, 2013
Dear guest,

We are delighted to know you enjoyed your last stay at Sheraton Santa Fe.
We truly appreciate your amazing comments about our facilities, service and our location.
Indeed Santa Fe area has lots of interesting places such as restaurants, bars, pubs and shopping malls that complement your stay with amazing experiences. Likewise if you want to enjoy our wonderful city and its cultural richness, our Concierge department will be glad to assist you and recommend places of your interest.
Be sure we will share your comments about the food quality and standard with our Executive Chef.

We would love to welcome you again at Sheraton Santa Fe very soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Santa Fe, Mexico City

Property: Sheraton Santa Fe, Mexico City
Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Business Hotel in Mexico City
#32 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City

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