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“Very nice stay, great location and very large suites”

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Sheraton Santa Fe, Mexico City
Ranked #73 of 305 Hotels in Mexico City
Certificate of Excellence
Cleveland, Ohio
Level Contributor
58 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Very nice stay, great location and very large suites”
Reviewed February 20, 2013

Great stay at Sheraton Suites Sante Fe. Staff was very kind upon arrival and able to understand/speak/accommodate English. Nice location in Santa Fe - very safe and comfortable. Taxis readily available at the front. Not too long of a distance from the airport either. Free WIFI could have been better - had significantly difficult time connecting and staying connected.

Rooms were huge. I had a bar, a couch, two TVs, comfortable king bed, large bathroom, two free bottles of water a day, safe, iron/ironing board, and more.

Question: Would I stay again? Answer: Yes

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pezman2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, February 22, 2013
Dear guest,

We appreciate your comments regarding your recent experience at Sheraton Suites Santa Fe. We are glad to know our location in Santa Fe fulfilled your travelling needs. Santa Fe besides of being a corporate area has to offer to our guests lots of entertainment.
In name of our entire staff we want to thank you for your positive comments regarding our service and hotel facilities, this encourages us to keep on the good work.
Likewise be sure we will let our IT Manager know your comments about the internet connection.

It will be a pleasure to receive you again at Sheraton Suites and offer you again an amazing experience with us.

Warm Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Bogota, Colombia
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 24, 2013 via mobile

Great breakfast bur expensive, huge rooms, maybe too big for my taste of for just business, you can have a party here. Great service, very good bathroom, huge king bed, nice set of tv channels, old tv on the living room but ok because I did not use it. Internet was ok.

Stayed January 2013
Helpful?
Thank juansegura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, January 26, 2013
Dear Mr. Segura,

We want to thank you for sharing your comments about you recent stay with us. Regarding to the breakfast costs, we will let the Executive Chef and managers know your suggestions and comments about it.
Also we are happy to announce you, we are remodelling all our rooms, the furniture is going to be replaced and the size of the rooms will be modified as well. We hope you can enjoy these changes of our renovated facilities with us.
We appreciate each and every comment you made, be sure we will work on them and improve our service.
We will be thrill to receive you again at Sheraton Suites Santa Fe in your next visit to Mexico City.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 11, 2012

I've been here many times. These past few days, I've noticed some changes. The hotel is in the middle of a remodeling project. So far, the reception's front-desk looks quite nice. They are currently working on the main stairway and lobby bar. Absolutely NO noise, no dust, no annoying anything. Good job Sheraton. Other than white drywall covering the work in progress... I can't notice it.

Pros:
o Executive lounge is great. Staff is awesome. Gustavo makes a world of a difference. Excellent service, great breakfast. Above all, an awesome sight at dawn.
o Rooms are very large, even the smallest suites.
o Room amenities are nice. Toothpaste, razor, etc. are standard.
o Room's restrooms are spotless. The cleanest I've seen.
o Internet Service, is very good. Video streams work great (netflix, youtube, etc).
o The gym is equipped with Lifefitness hardware...

Cons:
o Rooms' doors are hollow wood and let all the noise pass through. You can hear every whisper in the hallway, and even your neighbor.
o Carpeting in general seems a bit old. not stained, not dirty. Just a bit old.
o

Room Tip: Hotel's taxi service is rather expensive. Ask the bell boy to call a regular taxi from PIRINEOS...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank compost1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, December 14, 2012
Dear guest,

Hope you are doing great. Thank you for taking the time to share your comments with us. We are truly grateful to hear such positive impressions of our staff, services and remodelling process. It is rewarding to know our efforts allow us to exceed your expectations. Nevertheless regarding to the doors room and carpeting we are pleased to let you know we are remodelling the rooms as well so both things are going to be changed.
We look forward to see you again at Sheraton Suites Santa Fe, so you can enjoy our renovated facilities. Thank you once again in name of all our staff members.
We wish you a Merry Christmas and a great 2013 in the company of your loved ones

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level Contributor
373 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed November 14, 2012

For business trips this is an excellent hotel, with good value. The rooms are large and well designed. The hotel is near many large firms operating within Mexico. The staff, particuarly the front desk, is most helpful and friendly. They really take care of you. The one plus is the food. The hotel restaurant exceeds the normal Sheraton standard by a wide margin! Food and food sevice is great!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilViking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, November 21, 2012
Dear guest,

We truly appreciate the time you took to share your comments with us. We are pleased to hear your positive impressions about our service and the hotel location, they serve as motivation for our staff and also as confirmation that our efforts in providing warm and comfort, allow us to exceed your expectations.
Likewise be sure we will let the Executive Chef know your kind comments about the food quality and standard.

We hope to welcome you shortly at Sheraton Suites Santa Fe.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campinas, SP
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 5, 2012

Very good hotel. Large rooms and very clean. The location of the hotel is perfect (lots of restaurants on walking distance). Very safe area. Stayed there for business purpose for a week. Breakfast is okay! The support from the employees is amazing, everybody is very polite and willing to help.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agnursmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, November 6, 2012
Dear Guest
We really appreciate you have taken the time to write about your positive experience at our hotel. We are pleased to hear that you enjoyed our service and our location and we hope we could have the pleasure receiving you again at Sheraton Suites Santa Fe next time you come to Mexico City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 2, 2012

I stay 29Oct-2nd Nov 2012 in this hotel as my office is walk able from hotel. Internet is very poor,disconnect every 10min and can't use two device together.... Worst food, no good choice...

Bar 5min walking distance "Big Yellow" is great place from hotel on main road, Cento Shoping mall is 10min walk.
I will not recommend to upgrade to Club room at $40 perday, lounge is pathetic with no variety simple popcorn, chips, soft drink, sushi etc only.

Room Tip: Don't upgrade to Club room, it cost $40 extra with no value, Lounge is pathetic no use of paying...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cadelhi77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, November 7, 2012
Dear guest,

We thank you for taking your valuable time to share your comments and suggestions with us, they are truly important, this way we can improve our service and bring to you better experiences.
About the food quality and the snack variety, the Executive Chef will be verifying your comments and suggestions, as well as the implementation of new choices to offer to our guests.
Regarding to the internet service please be sure we will be verifying it. We apologize if this may have cause to you any delays in your work and daily activities.

We hope we could have the pleasure receiving you again at Sheraton Suites Santa Fe and make you have an excellent stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 18, 2012

The hotel is beautiful, the attention is the BEST, service is excelent, bedrooms are huge, the location is ok if you have to stay in Santa Fe. But the restaurant food was no good at all (and service not so good either). Also if you want to have dinner outside the hotel, there are a lot of places but most of them are empty during the week...

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Santa Fe, Mexico City

Property: Sheraton Santa Fe, Mexico City
Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Business Hotel in Mexico City
#32 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City

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