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“Take the good with the bad!” 3 of 5 bubbles
Review of Hilton Mexico City Airport

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Hilton Mexico City Airport
Ranked #44 of 305 Hotels in Mexico City
Wellington, United States
1 review
“Take the good with the bad!”
3 of 5 bubbles Reviewed June 2, 2014

Location is outstanding, but do not expect to use your internet efficiently. My room was in the middle of the hotel and it was still terrible. If I wanted to send e-mails, or use SKYPE, I had to go to the lobby. Also, the wall are like tissue paper.

  • Stayed May 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, June 11, 2014
Mr. David H;
I really appreciate every comment, it is very important for us, because we can improve our service and quality. we hope we can give us another opportunity in your next visit to the area, in order to serve you as you deserve.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,055 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
130 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed May 28, 2014 via mobile

Very basic rooms, small and even more basic bathroom. The hotel also had a not completely pleasant smell. The service is good. The high cost reflects the position, very practical inside terminal 1 and a short train tide away from terminal 2.

Stayed May 2014, traveled on business
Helpful?
Thank Marco Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, June 11, 2014
Dear Guest;
Every comment is very important for us, because we can improve our service, we are very sorry to know that we can not uncovered your expectations. be sure we will take care of each point.
All staff hope can have another opportunity to serve you in your future visit and can offer you a different experience.
Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mexico City hotels

Uckfield, United Kingdom
1 review
5 of 5 bubbles Reviewed May 27, 2014

This is a well-positioned hotel inside Mexico City airport, terminal 1. The staff were very friendly, helpful and well-informed. The room was quiet, clean and comfortable, so I had no complaints at all about this hotel, and I would recommend it to anyone as a convenient stop-over when arriving in Mexico City by air. I have used it once before, and would do so again.

  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, June 11, 2014
Google Translation
Estimado Alan B;
Primeramente agradecemos sus comentarios, en verdad nos da mucha satisfaccion, el saber que haya tenido una estadia completamente placentera en dias pasados. como bien menciona nuestra locacion es completamente conveniente, asi como tambien el servicio de transportacion de terminal 1 a terminal 2, el cual es completamente gratuito los 365 dias del año.
Esperamos seguir contando con su preferencia, durante sus futuras visitas.
Muchas gracias una vez mas.
Saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandeville, United States
2 reviews
4 of 5 bubbles Reviewed May 22, 2014

This hotel is a great stop when I do business in Mexico. Easy access to the international terminal. Able to catch an early am flight back to the US with no hassle. Rooms are clean and quiet. 24-hour restaurant service is a plus. Shuttle to Terminal 2 is available 24-7 if the train is down. Business service room could use a little improvement. Was difficult to print boarding passes.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, May 23, 2014
Dear Guest;
We really enjoy, that you had a wonderfull stay with us. as you mentioned is very convenient the property. as well our shuttle service is free 7/24.
All staff hope can see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas, United States
1 review
5 of 5 bubbles Reviewed May 20, 2014

i think hilton in the airport was the best option that i could imagine ,the people was very helpfully , i really enjoyed my stay there, thanks for everything, i will come back on July for business and i will bring my family .

  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kevin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, May 23, 2014
Dear Kevin Z;
Is very important for us know, that you had a great experience during your last visit with us.
We are working every day in order to give all of you the best experience ever had.
Hope to see you and your family in your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles, United States
1 review
5 of 5 bubbles Reviewed May 19, 2014

The best service! i love shuttle on sundays , i had not taken the air train to terminal two, friendly check in by alejandro, i recommend this hotel if you need to stay in the airport, i think mexico city aiport is the best option .

  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Josef S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, May 23, 2014
Dear Josef;
We are really proud to know that you found very convenient and helpful our staff.
As you know our restaurant and bar are open 7/24. as well our shuttle service.
Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed May 1, 2014 via mobile

The hotel in it self is quite average, but a perfect place if you only have a night to stay. I read a lot of the reviews and most say it is really hard to find. If you land at terminal 1, find area F and exit 8. Take the escalator just inside exit 8 up one floor and you will spot the Hilton sign. Take the elevator to the 3 floor.
If you arrive at Terminal 2, make a right after clearing customs. In between the rental car stands, close to exit 3 you will find a Hilton sales office. They will set you up with free transport directly to the hotel, they have a shuttle service both ways! The rooms are large and nice, but wifi is a bit slow. Lot of food options on floor 1 if you prefer something other than hotel food.

Stayed May 2014, traveled as a couple
Helpful?
Thank Birger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, May 6, 2014
Dear Mr. Berger E;
Thank you for all your kind comments, each one is very important for us. we really like that you had a nice stay in our property. Now a days our service of shuttle from Terminal 1 to Terminal 2 is available 24/7.
Hope to see you soon.
Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mexico City Airport

Property: Hilton Mexico City Airport
Address: International Mexico City Airport | Distrito Federal, Mexico City 15620, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mexico City Airport 3.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hilton Mexico City Airport Hotel Mexico City
Hilton Hotel Mexico City
Mexico City Hilton
Hilton Aeropuerto

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