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“Great location but rooms are noisy” 3 of 5 bubbles
Review of Hilton Mexico City Airport

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Hilton Mexico City Airport
Ranked #45 of 305 Hotels in Mexico City
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location but rooms are noisy”
3 of 5 bubbles Reviewed January 19, 2013 via mobile

Stay there in January to connect to my trip back to USA. Gym, bar and restaurant are good specially for breakfast. Rooms ok clean and comfortable

The bad: be prepared for lot of noise, the building and rooms get lot of noise from the outside. Also TV channels limited

Great choice if need something right in the hotel, you will save time staying here

Stayed January 2013, traveled on business
Helpful?
Thank Armando B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, January 31, 2013
Hi ArmandoB; We really appreciate you give us your appreciation about your last visit to Our property.
deeply regret for the problems occasioned by the noise.
We hope we can see you in your next trip to Mexico City.
Thanks.
Sincerly.
Raul Vertti E.
Guest Assistance & P.R
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,057 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Nanaimo, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 17, 2013

We stayed at this hotel for convenience, having enjoyed our stay there two years earlier.. The accommodation is adequate and the staff very helpful. However, the room (#430) proved to be very noisy and we achieved very little sleep. We used this hotel because of a late arrival and early departure the following day. Breakfast buffet was good. We will not stay at this hotel again. A red-eye flight followed by an early departure would be preferable.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mexico City hotels

NJ
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 7, 2013

I visited this hotel in Nov 2012 and then in Dec 2012 both on a business trip. Both stays were for one night and only a few hours while i connect to another flight. This is the only place i used my company credit card while travelling as everything else was paid for. Upon my return to the US, I received a call from my bank's fraud department that someone tried to use my credit card in Mexico city at an Office Depot. Fortunately my bank was on top of everything and stopped the transaction. All indications show that someone got my credit card info from this Hotel. I have already made a complaint to the Hilton Head Office and awaiting at least a call back.

  • Stayed December 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ashvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

We were in transit overnight and staying at the airport was the best option to get some sleep between a late night and an early flight the next day. The facilities were typical Hilton; good standard, good bed, clean and a decent shower. The stand out were the staff who understood exactly the needs that transit travelers require; speed of check in/out, baggage storage, and clear directions to airline counters and terminals. Very helpful on all counts.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Helot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, January 10, 2013
Hi Helot:we appreciate your kind comments about your last visit. we are glad to know you enjoyed your stay.and found very convenient.
Hope to see you very soon.
Raul Vertti E.
Guest Assistance Manager & P.R
Hilton Mexico City Airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
638 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
3 of 5 bubbles Reviewed December 29, 2012 via mobile

Stayed overnight Dec 25 connecting for a 9am ADO bus to Oaxaca. Convenient as it is right in the terminal but there are other choices close by you can access via the road overhead walkway. Room was OK but had a strange odor and we thought it was overpriced for what was provided. The hotel offered a taxi to the TAPO bus terminal for $170 pesos but you can go down to the arrivals area and purchase the official cab for $135 pesos. It is about a 15 minute ride to TAPO. One nice thing about over-nighting at MEX is the wide choice of dining options in the airport and reasonably priced. The Hilton breakfast was not included in our price but we did eat in the hotel dining room and as we only had juice, fruit, rolls and coffee the waiter only charged us for one not two. Nice but $25 US is a bit much.

Stayed December 2012, traveled with friends
Helpful?
Thank Ted M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, January 10, 2013
Dear TedM: Hilton Airport Mexico City staff are very glad to know, you found very convenient our location to take your bus and also all the variety of restaurants around the property.
We hope we can serve you again in the future.
Sincerly.
Raul Vertti E.
Guest Assistance Manager & P.R
Hilton Mexico City Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Napa, CA
Level Contributor
155 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed December 15, 2012

Older hotel, clean adequate rooms, helpful staff. They offered a free breakfast, which was awful... No flavor, tasteless unripe fruit, dried up scrambled eggs -although they had an omelet station, etc. Beds okay, not great.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank csteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, December 18, 2012
Dear Csteen: Thank you very much for all your kind comments, About your last visit to our property.We appreciate that you found a good location for your flyght. And also we are very sorry for the inconvenience you had with the breakfast.
We hope we can see you in your next trip to Mexico City and we can serve you.
Thank you very much.
Sincerly.
Raul Vertti E.
Guest Assistance & P.R
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed December 14, 2012

During a recent trip to Mexico, I stayed on the way in and then out at the Hilton at Mexico City Airport. Arriving from Canada, I was off the plane and in my room within about a half hour, which was great. The lobby is nothing special, but rooms were clean and comfortable typical of most Hiltons. The next morning I took the shuttle to the domestic terminal which worked great (shuttle runs every half hour). All in all, the stay was exactly what I was hoping for - clean, comfortable and simple.

Stayed December 2012, traveled on business
Helpful?
2 Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, December 18, 2012
Dear Sr. First of all .We appreciate that you could find our property very convenient for your trip.
It kind of comments make, that we Work with passion every day to offer you the best in our service as well quality.
We hope we can see you in your next visit.
Thank you very much.
Sincerly.
Raul Vertti E.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mexico City Airport

Property: Hilton Mexico City Airport
Address: International Mexico City Airport | Distrito Federal, Mexico City 15620, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mexico City Airport 3.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hilton Mexico City Airport Hotel Mexico City
Hilton Hotel Mexico City
Mexico City Hilton
Hilton Aeropuerto

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