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“Good location, lots of problems”

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Best Western Hotel Majestic
Ranked #118 of 307 Hotels in Mexico City
Vancouver
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Good location, lots of problems”
Reviewed October 30, 2013

I should have listened to all the reviews, but after years of reading tripadvisor reviews I thought that the complaints were from people who had unrealistic expecations.

The good: location is excellent for seeing sites near the Zocalo. It's a very pleasant walk to other parts of the city via Madero street, which is pedestrian only for many blocks. There are lots of shops and restaurants steps from the hotel. The room was clean enough, and the bed didn't give me any problems, but I like very firm matresses. The lobby is very pretty. The hotel is very well secured. The gentlemen operating the elevator were all very nice. There is a coffee maker and 2X500ml bottles of water are provided every day as the tap water is not drinkable.

The bad: the very thin walls and doors between connecting rooms. Many had said it here before, but I had no idea how bad it would be, because I'm usually not noise sensitive at all. For instance, it's true that if you're on the 6th floor you can hear tables and chairs moving around in the restaurant above you. That didn't bother me at all. Lying in bed and feeling like the couple chatting in the room next door are right beside you- that's uncomfortable.

The rooms were adequately cleaned, but one day they took our towels away and never replaced them. We didn't realise it until we got home after 12:30 am, so it was 6 flights of stairs up and down to ask for some since the elevator wasn't manned at the time. I didn't realize how much the manned elevator would bother me until I was there and wanted to pop out quickly to the Circle K for a drink at 2am but felt too awkward to ring for the elevator there and back. We mostly ended up walking down every time and only using it to go up.

The safe in our room did not have a key (I guess it had been lost long ago?) so our only option was to use the front desk's safe. The TV remote was by request only, so we didn't bother. We were barely in the room anyways.

The terrace restaurant does indeed have a spectacular view of the zocalo. The menu is very pricey because of this. It was a nice place to sit with a beer at sunset, though.

We got a very cheap price for 4 nights, so I wasn't too unhappy about our stay, but I would never recommend it to anyone else, and for the same price there are many better options.

  • Stayed October 2013, traveled as a couple
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Helpful?
3 Thank bcBEZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Denver, Colorado
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 9, 2013

This hotel is disgusting. The bedding had holes in it, we got flea bites while we slept, and the staff is rude and extremely unhelpful. The rooms are sparse and the hotel overall is in pretty bad shape. On Sunday morning we were awoken at 6:30am from loud hammering in the room next door. It was a nightmare!! We were miserable here and couldn't wait to check out and switch hotels the next day.

Room Tip: Choose a different hotel!
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  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank passport2earth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mexico City hotels

Kaposvár
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 18, 2013

The location of the hotel is very good, near by the center square. The beautiful architectural design of the building. Good size of the room accommodations. The food was good and the breakfast included lot of special food from mexico. The restaurant on the top of the building, with a wonderful view of the Zocalo. The staff is friendly, and the wifi is free, just you have to ask the code.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Tulip13HKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax VA
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 8, 2013

Hotel is located steps from the Zocalo plaza, where the Cathedral and the Government buildings are located. As a Spanish speaker, I found the staff to be very friendly and welcoming.
It boasts of one elevator--the first one in Mexico--which still works and is reminiscent of the days of yore with an attendant who responds to a bell when you ring from above, or will accompany you into the elevator, then closing out door (with a wheel) and then closing the metal grating door before taking you to your floor. (Afternoon guy was very friendly--had lived in Illinois for 10 years!)
It is an OLD hotel, with smaller rooms and high ceilings. If you like firm beds, this hotel is fabulous. Soft pillows with firm bed led for a very comfortable rest. My window faced the inner atrium, with no way to dim the exterior light (no working drapes to darken room). Plasma TV--you get the remote when you check in and there is a 100 peso fee if not returned. Coffee maker, ironing board and iron have to be requested if needed. While there was a safe-box in my walk-in closet, the key had been lost so I had to use one of safe-boxes in the basement behind the front desk. Towels are frayed, but absorbent. No washcloth, just an occasional hand towel (had to ask for it 2 out of 6 days) to accompany the bathmat and regular towels. Only shampoo and soap provided unless you ask for other items from the front desk.
Due to flight delay, I arrived at 4am. Hotel was sealed with outer barred door and inner door closed. There is a bell to ring on the left side, and I was swiftly admitted and shown to my room. There were two staff in the lobby and also a security type outside.
Restaurant. The hotel restaurant is upstairs..with an indoor and outdoor part. We ate in the covered "terraza" and had the sumptuous buffet every morning: Fresh fruit, 3 types of yoghurt, homemade granola (delicious!), bread and sweetrolls, pancakes, cereal, and then into the more substantial "Mexican cuisine" buffet dishes. Traveling with a group, I would recommend the breakfast as a great way to gather before heading out each day as food was good and service also great. However, if you are traveling early--ask for a BOX lunch the day before and they'll hold it in reception for you to take with you in the morning as doors open at 7am (NOT BEFORE).

One last thing---although the hotel shows a US dollar exchange rate, they don't exchange money. While there are ATMs and banks nearby, the woman at the front desk volunteered the name of a bank that was offering a better exchange rate, about 6 blocks away. She was spot-on, as it was 13.45 vs. the 12.35 closer to the hotel.

Room Tip: Because it is on the Zocalo Plaza, I would recommend an interior room, such as _11 (i.e. 211, 311, e...
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  • Stayed July 2013, traveled with friends
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Helpful?
3 Thank chelimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
149 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed July 8, 2013

Located in front of the Independent Plaza, this hotel has a very old Spanish era atmosphere. Difficult to describe, but if you see architecture and interior from Antonio Banderas' Zorro movie, then you'll get the picture.

Everything in this hotel is old, and not everything work very well. You must call or complaint several times until you get what you want. However, they do have a wi-fi for free. The elevator is also a classic one. Operated by human, so there must be an operator everytime you want to go upstairs. Many times the operator is not available, so you must take the stairs.

Breakfast is quite ok, and located in upstairs. You can have a beautiful view of the plaza and all buildings surrounding the plaza. The ancient cathedral is also there, which according to history was an Aztec temple.

The location itself is perfect. Located in the heart of the Old City of Mexico, you can have many things there: book store, CD store, museums, restaurants (incl junk foods), jewellery stores, money currency changers, etc.

The area/ neighbourhood is under heavy construction when I visited there in 2009. The whole area was built on an ancient lake, or so I heard. The surface is unstable now, and many centuries old buildings were being renovated. Or completely closed. During weekends no cars allowed there, to reduce the risk.

If you're only looking for a place to sleep and keep your luggage, then this is the place. But if you want to spend your visit inside the hotel, I wouldn't suggest this hotel.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Surjorimba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed June 9, 2013 via mobile

If you want in the center if historic Mexico City you can't get any better than this. You walk out the front door and just a few steps you are in Independence Plaza.
If you want comfort, 4 or 5 star hotel, this is not it. The lobby and public areas are pure old world charm. The rooms are dated, carpets worn, towels frazzled, beds are hard as the floor. Tub would not drain thus showered in 3" deep water. Elevator is old style, manned, but is not manned 24 hours. I had to walk down 6 stories on couple occasions. Some people had to walk up! Upon checkin you sign for a TV remote, mine did not work. Frankly, rooms at Motel 6 are more comfortable. If you book with hotel ask for room overlooking plaza. I booked through online discounter for $78 per night but didn't get option overlooking plaza. Despite the room description the location merits a much higher rating than I would normally give.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaguar030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart
Level Contributor
210 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 2, 2013 via mobile

Loved where the hotel is, but combination of poor ventilation, smells in the bathroom, lack of any type of view, hit and miss hot water and threadbare towels for example lessened the experience. Bed was very hard but ok. Thin wall or dividing door meant that you could hear every word in the next room. An internal room was provided when id expected something with a view of the square that is used to promote the location I appreciate that it's an older hotel, but its certainly not a 4 star experience as advertised. Location (which is exceptional) was what got the two stars I gave as a rating.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Dale F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Majestic

Property: Best Western Hotel Majestic
Address: Avenida Madero 73 | Col Centro, Mexico City 06000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #118 of 307 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Hotel Majestic 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Majestic Hotel Mexico City
Best Western Mexico City
Mexico City Best Western
Best Western Hotel Majestic Mexico City

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