Although the building was beautiful and the location great, the hotel badly needs renovation. There is neither double glazing or air conditioning so the windows have to be kept open at night and the noise from the Zocalo is unbelievable.
Everything was dirty - the carpet, the curtains, the coffee mugs. The towels were torn - we had them changed every day in an effort to get ones without holes in them, but never did. The bathmat disappeared the first day and was never replaced, despite requests. The coffee was not replaced the last 2 days. The drains were blocked and it took 2 requests before this was fixed. The beds were hard. The address given by the hotel reception to exchange our money gave us 2 counterfeit notes.
On the positive side, we felt safe. The hotel was guarded and the Zocalo and the avenida Madero was unthreatening. The staff were very pleasant although the room service was inefficient
I would never stay there again or recommend it to anyone else.More
- Free Wifi
- Breakfast included