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All reviews los canarios great hotel business trip upgraded to a suite walking distance turn down service excellent location per day chapultepec park excellent stay room service anthropology museum fitness center an upgrade concierge service comfortable rooms four seasons
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Reviewed March 16, 2018

The hotel itself is beautiful. The staff was so very accommodating and helpful, very patient with my broken Spanish and I didn't encounter a single staff member who didn't speak excellent English. The front desk upgraded our room upon arrival and it was fantastic. Andres was our waiter during our stay and he was incredible. He was personable and kind, and gave us local recommendations as well as making great suggestions for our meals which turned out to be wonderful. Thank you to the Marquis Reforma and Andres for making our trip so special.

Room tip: The higher the better
Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mckenzie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 20, 2018

Dear Ms. Mckenzie,

Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay at Mexico City.

There is nothing more rewarding for us than a happy guest like you, it means all our efforts were worth it to get your satisfaction. I will be glad to share your review with our team, be sure it will encourage them to keep offering you an excellent service on your future stays to make you feel special.

We appreciate your preference and we will be glad to welcome you back on your home away from home.

Yours sincerely,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2018

We stayed here 3 nights. Arrived tired after overnight flight and the arrivals manager found a room for use right away (even though it was well before noon). We were upgraded to a lovely King suite - great bed, tons of room, superb bathroom, and well equipped. A sweet treat was delivered every night and the room was spotlessly clean.

We were here when a 7.9 earthquake occurred. Hotel staff was very professional, safe evacuation and no damage at all. It was our first ever earthquake and the hotel staff made us feel safe and cared for.

Now, the spa. We booked deep tissue massages and even though I get these often I must admit this was the best one ever! The spa facilities were lovely and restful. Was treated like royalty. Gym looked really good too.

Finally we ate in the hotel for a few meals including room service one night, All meals were well prepared and the service was excellent. They location on the Paseo Reforma is very good - near park, lots of nearby restaurant options, and walkable to lots of places. Uber or hotel taxi can take you further afield.

This is a first class, small and warm hotel in a very large City. I recommend staying here.

Room tip: Higher is probably quieter through well sound proofed generally
Date of stay: March 2018
Trip type: Traveled with family
2  Thank DebiLovestoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 16, 2018

Dear guest,

Thank you for choosing Marquis Reforma Hotel & Spa and for taking the time to share all those good comments with us.

There is nothing more rewarding for us than knowing you lived a great experience, it means we did a good job to make your stay pleasant through the hospitality of our team and by offering you details as the ones you mentioned.

Thank you for pointing out the attention you received from our team during the earthquake. Part of our philosophy is our guest security, that is why we implemented since the hotel was opened, protocols to protect people during these types of situations.

Our team will be pleased to learn your opinion, and I am sure it will encourage them to keep treating you like the royalty.

Marquis Reforma appreciates your preference. It will be a pleasure to welcome you at home away from home.

Yours sincerely

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2018 via mobile

Review of the hotel

Location and hotel staff was really super also the food at their resturant was excellent.

Pros:
Location
Hotel staff- really super, they tried to make the best of your visit
Room size - very big and specious, kept well and was clean
Concierge service is super- ask them anything they know it and tried it

Cons:
Only thing to notice is that the hotel is not very modern, but it has been renovated

Would stay there again :)

Date of stay: March 2018
Thank riccardob508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 16, 2018

Dear Ricardo,

Thank you for taking the time to share your experience regarding your stay at Marquis Reforma Hotel & Spa.

We always take great care of each and every guest by providing you excellent food and by pampering you to make you feel at home.

That is why we are so pleased to learn your stay was pleasant and that you received and excellent service from our team.

I would like to let you know our pent house was recently remodel where we have modern and spacious suites with butler service included. Please let us know about your next trip to Mexico City and we will be delighted to offer you this type or rooms.

Marquis Reforma appreciates your preference and we yearn to welcome you soon again.

Yours sincerely,

Sara Lizarraga

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Reviewed March 7, 2018

The rooms are nice, the bed is SO comfortable, and the staff is great. Luis & Axel waited on myself and a coworker every morning for breakfast in the restaurant (Los Canarios) and they were friendly & made great recommendations.

Date of stay: January 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 13, 2018

Dear Sara,

Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.

We are so delighted to learn you received and outstanding service from our team, as our aim is to pamper you and assist you to make you feel at home. Luis and Axel will be pleased to hear they got your satisfaction through their hospitality.

We appreciate your preference and we yearn to welcome you soon again.

Yours sincerely,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2018 via mobile

We were very fortunate to find this place. 8 day stay. Rooms are awesome, staff great and Restaurants have a huge selection. The first day we got there we ate at the Cafe, I ordered California rolls, and flan for dessert. The next morning we went to a restaurant on lobby floor can’t remember the name but what a delicious breakfast! I ordered omelette light with green sauce it was delicious and our waiter Moises was on point! We asked him if he was working tomorrow morning. We are asking for him tomorrow.
Pictures from Café

Date of stay: March 2018
Trip type: Traveled with family
Thank bizzyqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 8, 2018

Dear guest,

Thank you for taking the time to share your experience at Marquis Reforma Hotel & Spa

We are so happy to learn you lived a great experience with us as our aim is to take great care of each and every guest by providing an excellent service and premises to make your stay pleasant.

Thank you for pointing out the delicious meals you ate at our restaurants. We appreciate the special mention you made about Moises, he will be happy to hear he was very helpful for you.

Marquis Reforma appreciates your preference and we look forward to welcoming you soon again.

Yours faithfully,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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