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All reviews los canarios great hotel business trip upgraded to a suite walking distance turn down service excellent location per day chapultepec park excellent stay room service anthropology museum fitness center an upgrade concierge service comfortable rooms four seasons
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Reviewed March 5, 2018

The Marquis Reforma in Mexico City was a wonderful experience. The staff were exceptional , especially: Jaime and Javier at the front and Capitan - Naranjo - Ivan - Adan in the dining room. Very thoughtful and caring.

Date of stay: February 2018
Thank Alexandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 7, 2018

Dear Alexandra,

Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.

I would like to let you know we always take great care of each and every guest by pampering and by assisting our guest on their needs. That is why we are so happy to learn you had a top-notch experience with us.

Jaime, Javier, Mr. Naranjo, Iván and Adan will be delighted to know they got your satisfaction through their hospitality.

Marquis Family appreciates your preference and we would be pleased to welcome you on your next trip.

Yours sincerely,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2018 via mobile

Came here for business. Staff was incredibly helpful and engaging. Great place to do business, meet people, and location to explore the city. Also, great restaurants and food. I lost definitely recommend.

Date of stay: March 2018
Trip type: Traveled on business
Thank Alfredo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 5, 2018

Dear Alfredo,

We are delighted to know you lived a great experience at Marquis Reforma Hotel & Spa.

For all of us was a pleasure to welcome and assist you during your stay, as our aim is to get your satisfaction by providing excellent service.

Thank you for pointing out our privileged location.

Marquis Reforma appreciates your preference and we hope to serve you again whenever your travels bring you back to Mexico City.

Yours sincerely,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2018

I visited for the 1st time on business and was thoroughly impressed, even before I stepped foot in the hotel. I was efficiently and enthusiastically helped by Jose Acero, the Concierge who assisted me in making round trip air transport arrangements. He also helped to locate one of my boxes for a conference I was attending. He was so pleasant and accommodating. I was also excellently supported and served by the entire staff at the Market Gourmet Café. I had a private breakfast for 17 people and was served by Diego who was so attentive to our every need. This hotel is top notch and I'll be sure to come back again.

Date of stay: March 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Sph70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 5, 2018

Dear guest,

Thank you for choosing Marquis Reforma Hotel & Spa for your recent stay in Mexico City.

Part or our philosophy is to provide you the hospitality through our team service to meet your needs and requests, as we know the importance to you to have all the preparatives for your conference and the special events you mentioned at Martket Gourmet Café.

Thank you for all those good comments, our staff will be pleased to learn they met your expectations, specially José Acero and Diego.

Marquis Reforma appreciates your preferences and we hope to serve you again whenever your travels bring you back to Mexico City.

Yours faithfully,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2018 via mobile

If you are ever in this hotel and decide to enjoy a quite meal after a long day, make sure you ask for Octavio Barcenas as your waiter. He offers magnificent service. Truly impressed with his hospitality and care for the client. Thank you! Will definitely visit again!

Date of stay: March 2018
Trip type: Traveled on business
Thank cinthiaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 3, 2018

Dear Cinthia,

Thank you for choosing Marquis Reforma Hotel & Spa on your recent stay in Mexico City.

For all of us was a pleasure to welcome you and assist you to make your stay memorable. We feel proud that our team took great care of you to pamper you and make you feel at home. We appreciate the special mention you made about Octavio, he will be glad to learn he got your satisfaction through his hospitality.

Thank you for your preference and we long to see you soon.

Sincerely,

Sara Lizarraga

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Reviewed February 28, 2018

This hotel aims to be a LHW. Ok. They are not there yet.

First and foremost; the property is OUTDATED! This 1991-style does not do its charm anymore!

Location is top! Very enjoyable views of the Paseo.

Gym is divine! Well done!

Room was big and convenient, but lacking in taste!

Service was mixed. Really mixed. From excellent to whaaaat???

This hotel is clearly no real 5 star hotel, but I think excellent service could make up for the outdated nineties-deco...

So please make an effort and you can get there!

Hasta luego!

Oh, and the value for prize is fantastic!!! ;)

Room tip: Suite on 2nd floor with balcony!
Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MartinJohannesH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded March 1, 2018

Dear Mr. Johannes,

Thank you for your visit and for taking the time to share your valued opinion about your experience with us.

We are so happy to hear you enjoyed our premises at the spa, the gym and that the location was convenient for you.

On the other hand, we take your feedback very seriously, that is why I already shared your comments to the relevant Heads of Department to ensure the necessary actions to prevent the bad experience from occurring in the future. Thank you for alerting us on that issues and please accept my sincere apology for not having met your expectations.

Likewise, I would like to let you know our pent house was recently remodeled and we have spacious, beautiful and modern suites with Butler service include. Please let us know about your next trip and we will be glad to offer you this type of room and assist you on your special requests. My email is: calidad@marquisreforma.com

Marquis Reforma appreciates your preference and we hope you give us the opportunity to serve you once again.

Yours sincerely,

Sara Lizarraga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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