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“We thought the Spa would be better.”

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Marquis Reforma Hotel & Spa
Ranked #16 of 312 Hotels in Mexico City
Reviewed November 30, 2013

The Spa has a certification but this does not matter, the place does not worth the visit. It is in bad shape, dark, old and very small. The staff does not provide information but the therapists are not bad. No, the spa is not good, the Melia's is by far much better.

  • Stayed: November 2013, traveled as a couple
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Thank azb61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded December 27, 2013

Dear Guest,

We appreciate you taking the time to tell us about your experience at our SPA and to have shared the good and the bad points about your visit.

We hope you can have the chance to visit us in the future and let us show an improvement in the areas you had a bad experience in.

Best Regards,
Angelica Villalobos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 22, 2013

Hello fellow travelers, I stayed at this property in Nov. 2012. This hotel has an amazing restaurant that is decorated beautifully and rooms are very nice too. The hotel is several blocks walking distance to the Four Seasons Hotel which confirms good location. The hotel staff was very kind in assisting with car service to tour Mexico City as well as airport transportation services. I felt safe at all times. At this price, it's tough to beat.

I will certainly stay here for my next trip again.

  • Stayed: December 2012, traveled on business
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Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded November 23, 2013

Dear Guest,

We appreciate you taking the time to tell us about your experience at Marquis Reforma.

Our staff is constantly looking forward to exceed your expectations and we´re glad you were satisfied with our services such as restaurants.

We hope to welcome you back some time in the future.

Best regards,
Angelica Villalobos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

I stayed here for 2 separate 3-week stretches in the summer of 2011 for business. The staff were very friendly, everything was very clean and done well. Room decor did feel dated, perhaps that has changed now. There was a nice big TV in the room, although on my first trip one had HDMI for me to hook up my laptop to watch movies, the other did not. It was also tough sometimes to do work in the room with a glass-topped table that was rectangular in the first room, and circular in the second. It was also tough to juggle a laptop, some papers, and anything else on the table, like dinner or drinks. The turndown service became a bit of an annoyance and I eventually stopped using it. The water in the room was nice, but I had been told by a coworker who stayed there in the past to get a bigger bottle of water to use for brushing teeth or drinking as you get charged after the 2 bottles get used. I ate almost all my meals here, and it is a bit on the expensive side and the burgers tasted 'off' (perhaps it was the spicing used?). I echo the comments of others that a single-serve coffee maker would be most appreciated, and a reduction of the 80s style stocked bar and fridge in the room, as well as the option to buy just about anything provided in the room.

Check-in and out was very good, I had no problem with getting set up in the room, and did not find it to be cramped like others. The shower did have a large step-over to get in, but I'm a tall guy and didn't have problems.

It was also appreciated to get some English TV stations in the room, so I could keep up with some news and watch some shows. It was odd when some porn came on around 10pm one night though!

I also was a bit disappointed in the pricing on the Internet. In today's age I would expect that to be provided at no charge. However, I was not footing the bill so it didn't bother me too much.

You're close to some attractions, food, and a convenience store. I was using a driver service while there so I can't comment on prices for anything.

The bellhop started to recognize me after a few days so that was nice and made me feel comfortable.

The A/C was very cold (not a bad thing when there in the summer) but I did eventually have to start wearing a sweatshirt in the room due to it (but only because I was working all day in the room and didn't leave). Having an opening window was also nice to let in some air early in the morning and at night.

I would recommend staying here while on business.

  • Stayed: November 2012, traveled on business
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Thank RyanFromHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded November 23, 2013

Dear Guest,

We appreciate you taking the time to tell us about your experience at Marquis Reforma and to have shared the good and the bad points about your stay.

We are glad you found our staff friendly and that our service was good and that our location was ideal for you to have a chance to visit our surroundings.

We are also working on the air conditioning and in our home page you will find rates with internet included.

We hope you can have the chance to visit us in the future and let us show an improvement in the areas that yoou mentioned.

Best regards,
Angelica Villalobos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

This is a very nice hotel, good service, good rooms. The only problem from my point of view (nothing wrong with the hotel) is that it's a little bit expensive and not much value for a conscious user looking for a balance in price and quality. I knew internet was not provided, but I think for the price, they should definitely throw it in.

Room Tip: Better if you don't face main street to avoid noises.
  • Stayed: October 2013, traveled with friends
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Thank bmaxim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded November 23, 2013

Dear Guest,

We appreciate you taking the time to tell us about your experience at Marquis Reforma.

We are thrilled to know that you will be visiting us in the future when you come to Mexico City and we hope you have the opportunity to get to know our different types of rooms including Internet services in our home page you will find it.

Best regards,
Angelica Villalobos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

For US travelers, I would say this is the equivalent of a Westin in terms of quality and luxury. My room was very spacious and clean. Nice décor. Super friendly service. You get your slippers, bathrobe, turndown service, etc. etc.

The hotel is in Paseo de la Reforma, a very convenient location for business and tourist travelers.

Valet parking at the garage was $8 US per night, very reasonable. The bar was open until late and had good food.

  • Stayed: September 2013, traveled on business
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Thank TheRealG-Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded October 15, 2013

Dear guest

Thank you for sharing your positive comments about your stay at Marquis Reforma.

We certainly strive to provide quality service and keep all of our areas such as our Restaurants, Bar and rooms in great conditions as well as the service that our staff provides.

We hope to welcome you soon in the nearest future and thank you once again.

Best regards,

Angelica Villalobos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

I just completed a 5 night stay at this hotel and found it's 4+ star rating a bit exaggerated. The hotel is nice enough although a rather dated formal interior (no design awards here). The staff were all friendly although hesitant to recommend a breakfast place outside of the hotel and no one could give us accurate information about catching a bus to Centro Santa Fe. The room was comfortable and very clean...but....a few things seemed obviously out of step. There is no coffee maker in the room, meaning you need to either order room service (expensive) or leave your room in the morning when you want your first cup. I can not remember the last hotel I stayed in that did not have in-room coffee makers. There was a ridiculously huge mini bar selection including teddy bears, art nouveau mirrors????, t-shirts...all kinds of expensive souvenirs but no space for a free cup of coffee with your room? Secondly, I was stunned that you did not have the option to reuse your towels, something I thought all hotels had adopted in this environmentally conscious age. Not only does the hotel not have a towel program in place but there is only one small towel bar so for a couple you have no choice but to leave your towel on the floor. It seems like the hotel is set up more for a single-person, expense account, business crowd than vacationing couples. Regardless, the one aspect of the hotel that was really annoying was the design of the room entries. We stayed in a room that shared a small vestibule off the main hallway with an adjacent room. The problem was that the vestibule acted as a sound amplifier, so that every time the people in the adjacent room entered or left the sound of the door opening and closing was extreme. And the people staying in the room adjacent ours unfortunately entered their room every night between 3 and 4 am, first lingering in the vestibule chatting and laughing with friends.....they may as well have been inside our room. I have never experienced a hotel room with such bad noise transference from the hallway. We did ask the front desk to let the people in the room know about the sound travelling, but it did nothing to affect their nightly routine, so we were woken up in the middle of the night every night of our stay. This alone would prevent us from staying here again.

Room Tip: If you must stay here be sure NOT to get a room with a shared entry vestibule!!!!!
  • Stayed: August 2013, traveled as a couple
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1  Thank er_rh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded October 15, 2013

Dear Guest

We appreciate you taking the time to tell us about your experience at Marquis Reforma and to have shared the good and the bad points about your stay.

We are now working in these things you have pointed out such as the towels and the coffee machine in the room. We are also remodeling all of our rooms and giving our guest more options and better amenities.

We are sorry you had to experience the noise issue and that this ruined your stay. Our staff is also being coached and updated in order to provide a better service and provide the information you need.

We hope you can have the chance to visit us in the future and let us show an improvement in the areas you had a bad experience in.

Thank you once again for your comments and your time.

Best Regards,

Angelica Villalobos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Have stay in the top 5 hoteles in Mexico City and Marquis Reforma is far the best in service, food and accommodations. I have been staying at this hotel for the last 10 years.
The SPA treatments are excellent and the facilities are top notch.

Room Tip: Eat at Los Canarios Restaurant is the best in town.
  • Stayed: May 2013, traveled solo
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Thank SSoftheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded July 16, 2013

Dear Guest

We appreciate your positive comments about Marquis Reforma.

We certainly strive to provide quality service and keep our Restaurants, SPA areas and rooms in great conditions and I´m glad you have chosen to stay with us for the last 10 years and that you find our services the best.


Thank you once again and we hope to welcome you back in your next visit.

Best regards,

Angelica Villalobos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marquis Reforma Hotel & Spa

Address: Avenida Paseo de La Reforma 465 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Mexico City
#10 Business Hotel in Mexico City
#12 Luxury Hotel in Mexico City
#18 Romantic Hotel in Mexico City
#28 Family Hotel in Mexico City
Price Range: $134 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marquis Reforma Hotel & Spa 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can dinf the best of the Mexican , Spanish, Italian, Argentinian and Japanese gastronomies. ... more   less 
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Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel & Spa Mexico City

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