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“Great Hotel”

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Marquis Reforma Hotel & Spa
Ranked #18 of 309 Hotels in Mexico City
Belleair Shores, Fl
Level 6 Contributor
164 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great Hotel”
Reviewed November 16, 2012

This was an excellent hotel choice! We had a business trip to Queretaro, but decided to visit Mexico City first. I am a huge trip advisor fan, and this hotel received rave reviews for being clean and friendly. They deserve it! Mexico City gets a bad rap (not any different to Chicago, New York, etc) but the staff was always very accommodating and we felt safe to walk to various destinations nearby. There is also a starbucks in walking distance which was a huge plus on our list! I wish we would have tried the spa....it looked wonderful, but we just didn't have the time. The breakfast was fantastic, and we tend to do breakfast and skip lunch. This is easily done, as the choices were never ending. We booked a day trip through our hotel to see the Teotihuacan Pyramids and Basilica of Our Lady of Guadalupe. Both worth seeing! Two devices receive free internet service, which was nice. Hard when you have laptops, phones, and iPads to decide which device to use, but a nice perk!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAChivers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, November 21, 2012
Dear Mr. Mclabaugh:

We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

We appreciate the time you took to share your concerns, and we look forward to serving you in the future.

Sincerely,

Angelica Villalobos
avillalobos@marquisreforma.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level 5 Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 13, 2012

I stayed in this hotel for one weekend and I the main reason was to get the use of the SPA.

The hotel is old but clean , the bed is super comfortable and the room was clean and up to standards. The gym was really big with really good equipment and the view while you run is pleasant. The spa was ok and it lived to its standard as well.

No complaints although I find it a bit pricey for what they offer especially that you will need to pay an extra 10 euros for pool entrance when you have paid 170 already for the room. In that sense it is expensive.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xronis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, November 21, 2012
Dear Mr. Patjeninks,

We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

We appreciate the time you took to share your concerns, and we look forward to serving you in the future.

Sincerely,

Angelica Villalobos
avillalobos@marquisreforma.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Level 6 Contributor
97 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 10, 2012

Good Location in Reforma, (many restaurants 2 blocks behind), Big gymnasium, excellent japaneese restaurant, delicious breakfast and very nice & efficient staff.
Rooms X24 (324, 424....) with a non-stop air conditioner noise coming from outside
BUT 200 Pesos (around 20 USD) to pay to get an internet access/ each tool, with a laptop, ipad & smartphone, you gonna spend 3 x 200 Pesos!!! Unacceptable!!

Room Tip: Do not accept the 224, 324, 424 ...cause noisy with the air conditioner extractions...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patjeninks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, November 21, 2012
Dear Mr. Xronis:

We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback.

Please accept our most sincere apologies for the inconveniences with our airconditioner experienced during your stay.

We have taken the necessary measures, in your next visit please let me know and we can give you our special rate with internet included.


Sincerely yours,

Angelica Villalobos
avillalobos@marquisreformahl.com.mx

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
speeknoevul
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 7, 2012

Not spectacular but a very nice and decent hotel in Reforma. Hotel staff is warm and friendly. Breakfast is delicious but the waiters are not quick and one dining experience left us very displeased with long waits, cold food, etc. but we were in a hurry so we had no time to deliver feedback to the manager. Rooms are not very big but all you need and decorated nicely with big plush beds and pillows. I also enjoy the decorations in the lobby and the restaurants. Turn down service was a nice touch each night. The fact that the pool area requires a charged entrance fee is a little tacky. The "nickle and diming" is a turn off as we had a slight issue wherein we were charged a fee for something that we were not informed about ahead of time BUT the hotel manager took care of it and apologized for the inconvenience. It is a comfort to find a hotel in Mexico that has that type of US hospitality principles so kudos to them for that!

Room Tip: If you are looking to spread out, get an upgrade.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank speeknoevul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, November 21, 2012
Dear Mr. Speeknoevul,

We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

We appreciate the time you took to share your concerns, and we look forward to serving you in the future.

Sincerely,

Angelica Villalobos
avillalobos@marquisreforma.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 28, 2012

while this hotel is ideally suited for business, we found the location great for a few days stay in Mexico City. Hotel upgraded us when they found out we were staying as part of our honeymoon trip. Breakfast was excellent, as was the spa and gym facilities however I do not agree with having to pay to use hotel facilities if you are a guest, especially the pool (spa/steam/sauna and pool). Also surprised that a hotel of this standard charges for internet/wifi.

Walking distance from zona rosa and condessa areas for dinner/drinks.

Apart form the extra charges, all round very satisfied.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaditz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, November 13, 2012
Dear Ms Jaditz:

We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks, we will let you know that we have specials rate with spa included or if you want you would call to our reservations department.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Angelica Villalobos
avillalobos@marquisreformahl.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level 6 Contributor
408 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed October 5, 2012

A true LHW rated. Gret service. Very good location, you can walk very safe all the around.

The room are in an excellent condition, an all premises.

Good choice to stay in DF.

The staff are very professionals!!!!!!!!!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Licey7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, October 22, 2012
Dear Mr. Licey

We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Angelica Villalobos
avillalobos@marquisreformahl.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 26, 2012

As in most hotels in mexico, the room is big or suite.
Good location between polanco, chapultepec and historical district.
Good bkf.
Good gym.
CONS: you must pay an extra fee to enter the pool. Ok, rules are rules, but not 20usd!!
you must pay to enter the business center...

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Segundo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, Manager at Marquis Reforma Hotel & Spa, responded to this review, October 7, 2012
Dear Guest,

We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team and we will focus on your observations, who I am certain will be encouraged by your remarks. the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marquis Reforma Hotel & Spa

Property: Marquis Reforma Hotel & Spa
Address: Avenida Paseo de La Reforma 465 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Mexico City
#10 Business Hotel in Mexico City
#13 Luxury Hotel in Mexico City
#18 Romantic Hotel in Mexico City
#28 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marquis Reforma Hotel & Spa 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can dinf the best of the Mexican , Spanish, Italian, Argentinian and Japanese gastronomies. ... more   less 
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Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel & Spa Mexico City

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