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Hyatt Regency Mexico City
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Reviews (2,308)
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1,495
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All reviewsteppan grilltennis courtsgreat hotelpolanco areachapultepec parklobby restaurantbusiness hotelbusiness tripindoor poolclub levelsafe areafitness centerhotel is locatedexecutive floorlarge hotelbreakfast buffetanthropology museum
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986 - 991 of 2,308 reviews
Reviewed August 2, 2014

On many previous Mexico City trips I stayed in a different hotel but am glad to have given the Hyatt Regency a try - it is a fantastic property in a great location with superb service. I recently had extended stays in February and June this year with a few stays last year too.

In recent months the lobby construction has been challenging for staff and guests alike but now the lobby is complete and very nice. The rooms themselves with modern, decor, are clean, well positioned with everything you need. They are clean and comfortable, even for long stays like mine. The Internet is not blazing fast but good enough and reliable connectivity. Great laundry service.

The spa, indoor swimming pool and gym are very nice added values. The gym is fully loaded with machines, bikes and free weights. There is a nice sunning area just outside of the gym or you can relax upstairs by the tennis courts.

I can't praise the staff enough. I mean from the concierge, to the housekeeper, they are polite, helpful and even the earliest room service coffee delivery is on time and served with a smile.

Being located in Polanco, the hotel is perfectly located. You can safely walk to many, many restaurants, shops, grocery stores, pharmacies and the park is relaxing. I also recommend the animal shelter. Yes, the Polanco animal shelter. If you have spare time, just leave your ID and you can walk the shelter dogs. They love a walk around the beautiful park and I feel good for doing it. Just a short cab ride away from the Hyatt are other fantastic areas of Mexico City.

I am hoping that with the new lobby area open that the Hyatt will expand their dining options. The room service menu is fairly extensive but, for my taste, they need more restaurant options.

I look forward to the next stay at the Hyatt Regency Mexico City.

  • Stayed: June 2014, traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank DizzyTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014

Positives:
- Central location
- Good view from room
- Gym
- Comfortable room

Negatives:
- Poor internet speed
- Limited dining options in the hotel
- Limited room service menu with hardly any healthy options

  • Stayed: June 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank anotherglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014

One of the nicest hotels i've ever stayed in. Very clean. Very friendly. Service was impeccable but not overbearing. So much staff waiting to help and trained to anticpate when a guest wants/need assistance and when to leave them alone. It's a thin line...and the Hyatt hits that mark every time. The rooms were comfortable, clean and quiet. The restaurants are very good. The lobby is welcoming and lovely.

Room Tip: Have a mojito in the main lobby restaurant. Muy delicioso.
  • Stayed: July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Holly_Penguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

I was at this hotel for a few days on business and could not have been more impressed. The service is great--everyone was very eager to please. My room was nice--very clean and modern. Room service was delicious. The hotel is in a nice area of Polanco near a lovely park--next time, I am bringing my running shoes!

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Megipsaloquitur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

You would want an excellent hotel for the price and this place certainly delivers. Great location, clean and comfortable rooms with good views, helpful staff a decent pool area, large gym, safe area to walk around at any time of the day. An excellent option in Mexico City.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank Matthew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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