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Hyatt Regency Mexico City
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Reviews (2,303)
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All reviewsteppan grilltennis courtsgreat hotelpolanco areachapultepec parklobby restaurantbusiness hotelbusiness tripindoor poolclub levelsafe areafitness centerhotel is locatedexecutive floorlarge hotelbreakfast buffetanthropology museum
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Reviewed July 18, 2013

stayed at Hyatt for 5 nights on a recent visit to Mexico City. This was a family vacation with kids etc.
Hyatt location at Polanco is excellent. It's very handy walk to Chapultepec park, to lots of restaurants and cafes and even places such as Starbucks, Subway etc for a quick meal or coffee.
The rooms were very nicely maintained and tidy. Room and bathroom sizes were good too.

The service at front desk and concierge was excellent, but couldn't say the same about the restaurant El Jardin. We ate breakfast there every day and found that service was variable based on who served you and how much tip you gave them. This was slightly disappointing for an otherwise excellent experience.

  • Stayed: July 2013, traveled with family
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Thank Shami_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

Having stayed at the Hilton in Reforma and the Intercontinental next door to the Hyatt, this turned out to be an equally good choice. Polanco is nicer than Reforma for starters. The hotel itself has a huge impersonal lobby -- it used to be the Nikko and many cab drivers still call it such -- with a gigantic bar with an equally larger big screen television. But the rooms are very personal and warm, with nice beds and well-appointed baths. Great views of the city from the upper floors. The gym was very good and the Executive Lounge, though noisy at peak times, served a very good breakfast and had a nice selection of drinks and appetizers at day's end. Many good restaurants in the area. The hotel's sushi restaurant, a holdover from the Nikko, is not as good as it was under the former owner.

Room Tip: Ask for a room facing the city on a high floor.
  • Stayed: June 2013, traveled on business
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Thank kev1438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

I have been several times in the Nikko Mexico City- and was not really amused: old rooms, staff unfriendly, no good English skills. Now after the rebranding to Hyatt I have experienced a totally different picture. The rooms are nice and modern, however still no operable windows for fresh air which is for me actually a must have, staff is much more motivated and you can even find employees speaking perfectly English, in a country where oddly nobody does. According to reception the lobby will also be refurbished in the next months. So I am excited and thrilled to frequently use the Hyatt in the future ;)

  • Stayed: June 2013, traveled on business
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Thank Bjoern_LH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013 via mobile

The hotel it is in an excellent location. The service is very good. The rooms are nice and clean. Every thing works properly. Try ro ask for a room nos very close to the elevators because you con listen to them.

  • Stayed: July 2013
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Thank Alvaro Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

great for business. well located in Polanco district near downtown and not too far from the international airport. clean, modern, and great buffet breakfast. only 15 minute walk or 5 minute drive from the world class Anthropology museum.

  • Stayed: June 2013, traveled on business
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Thank Aalbertan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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