I stayed at this hotel for business in early November and I wanted to give an honest review. The hotel itself is nice, rooms are well appointed, and all of the restaurants were very good.
The major problem was an issue we encountered at check-in with the front desk and Management. When we checked in they told me I was supposed to check in the night before and they would have to charge me the cost of the night. I argued the point with an email correspondence with the correct dates; however they would not reverse the charge. Even after speaking with Management, they would also not reverse the charge.
My company is a large company and does a lot of business at this hotel as it was the choice for our employee travel, however due to this situation and some other recent issues I heard about from our management, we will no longer be staying at this hotel. It backs up to the intercontinental and that is now our hotel of choice. It’s a shame that the hotel was so focused on this incident they failed to look at the bigger picture and the business we bring in.
I was also traveling with a coworker who had stayed there when it was the Nikko and they shared since Park Hyatt has taken over it is going downhill.
With other great options right next door in Polanco, there is no need to stay here.
- Official Description (provided by the hotel):
- FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more less
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- Also Known As:
- Hotel Nikko Mexico City
- Hyatt Regency Mexico City