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Reviewed September 4, 2017 via mobile

Location - Can't ask for anything Better
It's like the Hub for everything . Very very lively and walkable to the mall Reforma 222....
Angel of independence is the most famous monument of Mexico City and the hotel is bang opp to it ....

Hotel - I stayed in Sheraton for 45 days and not a single day I missed home .
The Gym is very well equipped , spacious plus it's open 24/7☺
The gym instructors are helpfully though they don't understand English - they make sure they are around you and help you when needed ....

ROOM cozy n very comfortable .
The view from my room was the famous angle of independence

And my neighbouring building was the American Embassy

Overall - excellent

Stayed: May 2017, traveled as a couple
Thank SoniaM6169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCanoSheraton, Gerente at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded October 4, 2017

Dear Sonia, we appreciate your comments and we are glad you enjoyed every minute of that 45 days with us and that you had the chance to try our fitness center.
We hope to have you back home soon and treat you as you deserve.

Maria Cano,
Marketing & Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2017

Stayed here for my family summer vacation, what a great stay. Hotel is located best possible place. Walking distance from great attractions (Chapultepec/ Reforma).
Just in front of a very famous monument "Angel de la Independencia", here you can easily get to anywhere you need the transportation is readily available. Very safe area. Hotel is in excellent conditions, staff is mega friendly. Best place to stay without a doubt.

Room Tip: Try to stay on the tower in front of the Angel for a great view!
  • Stayed: July 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Maribel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCanoSheraton, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded September 13, 2017

Dear Maribel H, Thank you for taking the time and leave us a review, I´m glad you and your family had a blast and all Sheraton associates are more than happy we help making your family summer vacations one to remember!

Looking forward to have you back soon,

Maria Cano
Marketing & Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2017

The location is great but that's about it. The decor of the room is horrible and the bathroom very shabby. I had stayed one night before in a boutique hotel that was half the price but much much bigger and more stylish. Also, the reception staff are very nice but their English is patchy. Some speak it well, some seemingly not at all.

  • Stayed: September 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank cocostan19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCanoSheraton, Gerente at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded September 4, 2017

Dear cocostan19, thank you for taking the time and share your opinion about your last stay with us. We regret it was not as you expected to be, we will work hard to be better next time you visit us.
We will share your feedback with our front desk manager to improve the quality of our service.

Have an excellent day!

Maria Cano
Marketing & Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2017

The hotel is on Reforma so it offers very easy access during business visit. The executive tower room give you free access to the executive club, which is a big plus while we are there for business. The club floor is spacious and offer free breakfast and coffee and water the whole day. Perfect for a business trip.

Room Tip: Book a room with executive floor access, it gives good values.
  • Stayed: July 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank RosyInMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCanoSheraton, Gerente at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded October 4, 2017

Dear RosyInMexico, we appreciate the time taken to give us a review and we are happy you enjoyed our facilities even during a business trip.
We look forward to have you here again soon.

Maria Cano,
Marketing & Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2017 via mobile

The hotel it's in an excellent location, service is good and promptly, they offer transportation in lobby, as members of Starwood's alliance they offer most of their complimentary services, however the oldest wing of the hotel needs urgent remodeling, old furniture, colors and deco in general. No complementary wifi in rooms it's also obsolete to new era!!! That's why 4 stars, amici restaurant pretends but not close to restaurants close by!!!

Stayed: August 2017, traveled as a couple
Thank aldochicon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCanoSheraton, Gerente at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded October 4, 2017

Dear aldochicon, thank you for choosing Sheraton Mexico City Maria Isabel Hotel during your last stay in Mexico City, your comments will be shared with the appropriate areas in order to improve our services and facilities.

Kind regards,

Maria Cano
Marketing & Social Media Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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