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“Good experience”

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Sheraton Mexico City Maria Isabel Hotel
Ranked #46 of 312 Hotels in Mexico City
Reviewed May 29, 2014

Nice location , huge hotel with more than 700 rooms. Staff is very nice and always ready to help especially the ladies at reception who were so helpful and gave us some useful infos about the city. Rooms are large and quiet and very clean. Breakfast buffet is nice , there s also a Starbucks coffee in the hotel as well as different shops and a convenience store open till 11pm. The only remarks is about room service : it took almost 50 mans to get food delivered but I must say the quality was good.

Room Tip: 199 pesos for 24 hours with 3 devices included
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  • Stayed: May 2014, traveled on business
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Thank mariomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded May 30, 2014

Dear mariomad Guest: Thank you so much for your wonderful review about our Associates and services. We also appreciate your feedback about our room service delivery time, same that have been shared with our Food and Beverage Director. We hope that during your next trip to Mexico City, we have the pleasure of welcoming you. Cordially,

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490 - 496 of 1,500 reviews

Reviewed May 18, 2014

I ordered the "Mexican" breakfast this was a continental breakfast plus, two scrambled eggs with tomato, onion, Serrano peppers, cilantro and served with refried beans and corn tortillas.

Pastries were small and ok, nothing special, however the eggs were tasteless couldn't even taste the cilantro and it was just warm in temperature, the refried beans were almost cold.

Coffee was just coffee, if that says anything, I preferred my Starbucks coffee in the lobby yesterday, that's saying something as I'm not a big Starbucks fan.

Overall disappointed with breakfast this morning. Tasteless, just warm in temperature?

The room service gentleman was pleasant, in fact all the staff are nice, polite and make an effort.

The bed of course is a Sheraton bed, the best!!! Comfortable and had two great nights sleep. Rooms are a bit old fashioned but clean and tidy. Bathroom usual toiletries and a bit dated.

I would recommend to stay here but be selective about what and where I eat.

Stayed: May 2014, traveled solo
1  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded May 20, 2014

Dear James B: Thank you for sharing us your recent experience at the Sheraton Maria Isabel Hotel & Towers. We offer you our sincere apologies for not meeting your expectations. We are addressing your feedback to our Food & Beverage Director in order to make a follow up with the areas involved. Your comments are very important to us, since these allow us to improve our opportunity areas. We look forward to haivng the pleasure of welcoming you during your next trip to Mexico City. Cordially,

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Reviewed May 13, 2014

Hotel is at a good location but the place is run down.
Place needs an update on the rooms. We had a room on 7th floor facing the Paseo. I believe they start the work this year. Ground floor section and the bar still looks nice.

  • Stayed: May 2014, traveled with family
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1  Thank FrancJMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded May 14, 2014

Dear FrancJMB Guest: We appreciate your feedback regarding your recent stay with us, same that we are addressing to our Hotel Management. Thank you for your preference and we look forward to the opportunity to welcome you again soon. Cordially,

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Reviewed May 13, 2014

This place would get a better score if it provided free internet access. What kind of business hotel does not have this? It is about $10 a day for internet. Location wise, it is right next door to the US Embassy, a lot of shopping and places to eat. The Hotel has a Starbucks attached which is nice and the staff is super friendly. This is a business hotel so expect a busy lobby area. The area around the hotel is very busy which is great for people watching. I have stayed here twice and will again because the location is good. The A/C's in each room are awesome in my option. They cool really well but most importantly they have different fan settings that can be adjusted for the level of noise you prefer when sleeping. I like lots of noise so the high setting will run all night and drown out any other sounds allowing for a great sleep.

  • Stayed: April 2014, traveled on business
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1  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded May 14, 2014

Dear Chris C Guest: Thank you for your preference for the Sheraton Maria Isabel in Mexico City. We appreciate your feedack regarding the Internet service and we are addressing to our Hotel Management. We are happy that you enjoyed our service and location. We look forward to having the pleasure to welcoming you back at this your home soon. Cordially,

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Reviewed May 10, 2014

I have stayed at the Sheraton Maria Isabel on a short business trip to Mexico City. Hotel is central and has all the facilities you need on a business trip with a good and efficient service. I probably wouldn't choose to stay here on a vacation as i believe it lacked a bit of charme.

  • Stayed: October 2013, traveled on business
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Thank francescacanneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded May 11, 2014

Dear francescacanneva Guest: Thank you for your preference for the Sheraton Maria Isabel and for taking the time to share us your experience with us. We hope you change your mind and come back during your next trip to Mexico City. Cordially,

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Reviewed May 8, 2014

This hotel is on the main thoroughfare - Paseo de la Reforma. I stayed for a week whilst on business. Room had all the facilities you would expect. I had a view out the back, but since I was not in the room much this did not matter. There are a number of restaurants in the streets behind the hotel within walking distance.

It is also possible to walk to the historic centre if you like exercise! I did this in the day time and felt safe.

Breakfast was plentiful and varied.

  • Stayed: March 2014, traveled on business
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Thank IIliketogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded May 11, 2014

Dear Iiliketogo Guest: Thank you for your preference in choosing the Sheraton Maria Isabel Hotel & Towers. We appreciate your sharing your recent experience with us, looking forward to having the pleasure of welcoming you back soon. Cordially,

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Reviewed May 5, 2014

In December 2013, my husband and I were on an escorted bus tour to Mexico City and spent eight nights in the Sheraton Maria Hotel, which is located in the Zona Rosa.
Our room was spacious, and very nice, and we were fortunate that we had a room facing the Angel of Independence Statue. This statue is one of the most recognizable landmarks in Mexico City, and it has become a focal point for both celebration or protest.
The buffet breakfast was extremely good, with a wide variety of options to choose from.
All the staff we had contact with were very polite and accommodating; the concierge people were very helpful when we wanted to take the TuriBus, and they gave us useful information.
On the lower level of the hotel, there is a Starbucks coffeeshop, which was convenient for coffee or lunch.
The hotel was beautifully decorated with Christmas decorations.
If we were ever in Mexico City in the future, we would definitely stay here

  • Stayed: December 2013, traveled as a couple
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Thank Relwog2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded May 11, 2014

Dear Relwog2 Guest: Thank you for choosing the Sheraton Maria Isabel for your long stay at Mexico City. Our hotel is well located in an important zone in the city. We appreciate our feedback about the hospitality of our Team and we feel proud about their job. We hope that during your next trip to Mexico City, you choose the Sheraton Maria Isabel as your home away from home. Thank you for your preference. Cordially,

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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Family Hotel in Mexico City
#29 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range: $93 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Official Description (provided by the hotel):
Sheraton Mexico City Maria Isabel Hotel is perfectly located in Mexico City's financial district, across from the Angel of Independence. Our elegant hotel in Mexico City offers 755 Rooms, including 67 suites and 5 penthouses. All guest rooms features Sweet Sleeper Beds and Wireless Internet Access. Services and amenities at our hotel include: 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Mexico City Maria Isabel offers a business center area with Link-Sheraton Technology by Microsoft. Our hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

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