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Sheraton Mexico City Maria Isabel Hotel
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Reviews (1,617)
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603 - 608 of 1,617 reviews
Reviewed December 10, 2013

This is an old hotel and the rooms show the wear. Pubic areas look good. I stayed only one night, as a layover in Mexico City. Wasn't too bad. They have a lounge downstairs with dancing and a mariachi show - very good! Unfortunately, the city closes important streets that impact traffic going into downtown (where the hotel is located) and access to/from hotel is severely impacted. You have to research and adjust accordingly...

Stayed: November 2013, traveled as a couple
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded December 13, 2013

Dear KellyS Guest: Thank you for your preference and for sharing your recent experience at the Sheraton Maria Isabel in Mexico City. We are glad to inform you that we are in the process of giving a solution to your observations, in order to meet your expectations. Thank you again and we hope to welcome you back soon. Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013 via mobile

Big clean room with great view over monument , large bathroom shower area with plenty of sockets everywhere. Had really yummy room service one night which was also great value. Gym is really good with loads of equipment, pool not so great as tiny but it did seem to be heated though I did not brave it! Hotel is older but it is well maintained. Wifi is pricey at about £10 per 24hr but you do get 2hr free a day in the hotel lobby using 'the link' connection. Breakfast at the hotel is really great with fab selection very good value and the girl on the egg station does the most amazing omelettes and poaches eggs to perfection!

Stayed: November 2013
Thank lauren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded December 13, 2013

Dear laurenO Guest: Thank you very much for your great review. We are glad to read that you enjoyed your stay, our outlets and Sheraton Fitness. We look forward to having the opportunity of welcoming you in a near future. Cordially,

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Reviewed December 4, 2013 via mobile

Have stayed 4 nights back in the Sheraton in Mexico. The staff was very attentive and helpful and my stay was in general very pleasant. One of the four elevators was under refurbishment and it was getting a bit annoying using the remaining three during peak times as a simple up or down journey could last for several minutes going up, down and stopping in every floor on the way. I hope this will be fixed soon. My room had to my surprise a window which I could slightly open which I really liked.

Due to the central and convenient location one will need to consider some spare time when leaving for meeting early morning.

I would pick the same hotel again for my next stay in Mexico.

Stayed: October 2013, traveled on business
Thank Niels13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded December 5, 2013

Dear Niels13 Guest: We are so happy to read that you have chosen the Sheraton Maria Isabel as your home away from home each time you visit Mexico City. We appreciate your loyalty and look forward to welcoming you back soon. Cordially,

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Reviewed November 26, 2013

The Sheraton Maria Isabel is located just in front of the "Angel de la Independencia" roundabout. So location is great. But the room I stayed in was kind of old (specially the faucets), but the bed was really comfortable. TV signal was not very good. General áreas does need an uplift.

Room Tip: Best romos are in the front tower.
  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Signore_Colomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded November 28, 2013

Dear Signore_Colomo Guest: Thank you for sharing us your recent experience at the Sheraton Maria Isabel in Mexico City. In our ongoing committment to improve our installations, our maintenance team is working on our rooms. We look forward to having the pleasure of welcoming you back soon. Cordially,

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Reviewed November 25, 2013

Super hospitable and hard working staff. The rooms are very clean, despite other reviewers saying the things are outdated inside the hotel. For me it was just right. The gym for one has top of the line brand new machines, is super clean, cold water great entertainment. The breakfasts are great with fresh native fruits, fresh juices, eggs made to order etc. I really think this is a great place to stay and the location is perfect. Walking distance to Chapultepec Park (Bosque de Chapultepec), great little taco joint right down the street across from the American Embassy as well as a market.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank veggieluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded November 26, 2013

Dear veggieluv Guest: Thank you very much for your wonderful review. We are happy to read that our Associates made your experience a memorable one. We are sharing your feedback with our Associates and Food & Beverage team. We hope that we have the opportunity to welcome you back soon. Cordially,

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