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“Great Location, Love the D.F.!”

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Sheraton Mexico City Maria Isabel Hotel
Ranked #45 of 312 Hotels in Mexico City
Reviewed June 1, 2008

This property has a great location. There are tons of restaurants, bars and shops of all kinds within a 10 minute walk. The rooms are typical Sheraton fare. I had a corner combined suite which had a great view of the Angel of Independence monument. The staff were all great, taking care of any issues in a timely manor and quick with advice when asked. The one thing I did notice is the lobby is quite dated. It could definitely use a refurbishment.

  • Stayed: May 2008, traveled on business
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3  Thank dc2005b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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871 - 877 of 1,554 reviews

Reviewed March 15, 2008

The Sheraton Maria Isabel provided a flawless experience. It is conveniently located in Mexico City. Prices are very reasonable for a major chain hotel in Mexico City, and the restaurant is an exceptional value, offering extremely fine quality Mediterranean cuisine at reasonable prices.

  • Stayed: February 2008, traveled on business
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4  Thank NKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2008

I stayed in this hotel for 31-days, and this was the worst I had in my 20-years plus of world traveling, considering is a Sheraton. The service is well below 3rd class quality, the personnel were a little inept, and the security and safety were below the standards. This review is based on the fact that this is a Sheraton, an US hospitality enterprise, and the return in satisfaction compared to price/ rate. The rooms are small, not that comfortable, with not enough closet space and not well lit. The sound proofing and sealing was very bad. Noise travels easily from room-to-room, room-to-hallways, and the doors-to-frame do not seal well. The negative results were expected. Room service was friendly but above all not very customer service oriented. The hotel restaurant, Manhattan Deli, had the worst customer service I ever experienced. They did not like to take phone orders, hung on calls, had the orders wrong, were never timely, etc, etc. In terms of security, I had the terrible of experience of people attempting to gain access to my room in 5-times while I was in it. In 1-ocassion the security guards did not even bothered to investigate, in another incident took them 20-25 to respond to my room. Bear in mind, the security guards (5+) are always hovering on the lobby. Twice, room service walked on me without knocking the door or ringing the bell while checking for room availability. The evacuation charts are very confusing since they display several dots showing where you are standing. It seems that a template was prepared and used for different locations. I contacted the management in several occasions to point out my terrible experience, and they did not show much concern. Two individuals from my party abandoned the hotel before the end of our stay in disappointment. Make no mistake, I am Hispanic and fully-bilingual, and this is very professional, objective observation. Overall, I will not recommend the place to a family or friend. You will not get your money’s worth for a Sheraton.

  • Stayed: February 2008, traveled on business
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4  Thank Pegasus165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2008

I was working at the U.S. Embassy for the week and this hotel was right next door.

Since I booked at last minute, I had to get a "Smoking" Room; however, I could not smell any hint of smoke, so that was good. In the hallway I could, but the smell did not permiate into the room.

I had free access to the Executive Lounge on the18th floor and it was nice. For those wanting Starbucks, there is one on the first floor of hotel.

I enjoyed my stay and will be going back in August for another week.

  • Stayed: January 2008, traveled on business
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1  Thank MIkeyG1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2008

Pretty good hotel with good services and bedrooms. Has a good gym and pool as well. Has three restaurants with good service and food. The concierge is right in front of the registration desk and has plenty of tips and useful info for those who don't know Mexico City well.

  • Stayed: October 2006, traveled on business
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1  Thank Denver_Nugget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2008

My sister and I stayed at Sheraton Maria Isabel for the first time. This was a nice upgrade from the Calinda Hotel in the Zona Rosa, but that's another review. The rooms were clean and quiet, and I smelled no smoke whatsover in our smoke-free room. My only complaint was the bedspread was unusally thick and heavy. It was a balmy 65-70 degrees so the thick covers were unnecessary. It would have been okay to kick those off, but then the blanket was very coarse and itchy. Other than that, we had a great stay. The staff was very helpful and solicitous, and we will return.

  • Stayed: December 2007, traveled with family
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1  Thank Rockfordpeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2008

We stayed at the Sheraton Maria Isabel in the Plaza De Reforma over Thanksgiving. The location is about 3 miles from the downtown sites. I would have preferred to stay at the downtown Sheraton, simply for the location. However this hotel was very nice and comfortable rooms.

  • Stayed: November 2007, traveled as a couple
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Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range: $103 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 756
Official Description (provided by the hotel):
Sheraton Mexico City Maria Isabel Hotel is perfectly located in Mexico City's financial district, across from the Angel of Independence. Our elegant hotel in Mexico City offers 756 Rooms, including 67 suites and 5 penthouses. All guest rooms features Sweet Sleeper Beds and Wireless Internet Access. Services and amenities at our hotel include: 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Mexico City Maria Isabel offers a business center area with Link-Sheraton Technology by Microsoft. Our hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

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