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“Excelente”

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Wyndham Garden Mexico City Polanco
Ranked #148 of 306 Hotels in Mexico City
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293 reviews from our community

Traveler rating
    81
    105
    64
    23
    20
See reviews for
38
44
15
153
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 27, 2013

This hotel is newly refurbished. The room was relatively small and the view not great. That was the only downside. It is well located for the Polanco region and well priced (a lot less expensive than some of the other hotels in the neighbourhood). The facilities are good and the staff very welcoming. The hotel has a super breakfast room with a wonderful view. The food is good and great value.

Room Tip: Ask for a room with a view!!
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DicconW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Mexico City Polanco, responded to this review, March 2, 2013
Dear Mr Dicon:

Thanks a lot for your comments, ayes we have rooms with different view and sizes, will be a pleasure to know when you will be with us again to find a better room for your needs.

The hotel has a great location, we are please that you recognize our value proposition, hope may have a new opportunity to serve and host you.

Best Regards

Rosario Ortiz.
Wyndham Garden Polanco GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
Reviewed February 18, 2013

While I liked it here the first time I stayed about 3 years ago, this time the hotel was even better.

Staff / manager were very helpful and attentive.

Room was nice, clean, stylish. Free internet that actually worked (as opposed to my experience in one of the Camino Real hotels where they charged for service that did not work well.)

Location is great, on the edge of Chapultepec park, 10 minute drive from most of my customers' offices.

Taxi service there was good and cheaper than in some of the "fancier" (and more expensive) hotels a couple miles away. Same service, better price!

Room was quiet, couldn't hear traffic noise from outside - so easy to sleep.

Finally, restaurant on the 10th floor has an awesome view of the park.

I will definitely make this my hotel in Mexico City for future visits.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Mexico City Polanco, responded to this review, February 26, 2013
Dear Mr.Jason:


Thanks for your comments, we are committed with the service and will be a pleasure to be your home in town. Please let me know when are you planning to come down again.


As said we are focused on your needs and satisfaction so please let me know what elese we can do for your or better.


Regards

Rosario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level Contributor
84 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed January 30, 2013 via mobile

Second time I stay here, and this time i got to stay in a better room, 705
I will not say much about this hotel since I said it everything on my first review, the difference between last time in august and now, the hotel has improved everything I found not so good, the room is perfect, good value, excellent location, amazing bedding, so comfortable!
Nothing better for business trips, since it is walking distance from presidente mazaryk and it is in the heart of Polanco.
Also for tourists, since the area is super safe and you can walk around or grab a taxi to easily get anywhere.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lmiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Mexico City Polanco, responded to this review, February 3, 2013
Dear guest, thanks a lot for choosing us again and gave us a new chance to serve you. Your first comments helped us to improve and you noticed it. Please let us know when you will be visit us so we can give you a room with a great view of the Chapultepec Castle.

Again, all kind of comments and costructive ones like yours help us to improve and provide a better service for you and all our customers.

Oppss please do it again!!!

Kind Regards

Rosario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
3 reviews
Reviewed December 22, 2012

On a recent business trip, this hotel met all of my needs. It was very quiet and clean with a very comfortable bed and everything was in excellent working order. Although I didn't have any need for a fancy restaurant, I can say that the Mexican food at this hotel is excellent.

Room Tip: visited the Museum of Anthropology and took a taxi to shopping in the city.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Mexico City Polanco, responded to this review, January 12, 2013
Many Thanks Dear Guest for your comments, all the staff are passionate by the service and to provide all our guest everything they may need to be satisfied.

Regards.
Rosario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 14, 2012

We stayed in for two nights. It was our first time in Mexico City so we asked the staff for information and details. They were very friendly and supportive.

We had a flight at night, we checked out early in the morning. However, we still had things to do in the area. Hotel staff kindly offered to store our baggage so we could pick up on our way to the airport.

Room Tip: Away from stairs
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lesteherr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Mexico City Polanco, responded to this review, January 12, 2013
Thank You for stay with us, was a pleasure!!! We are waiting in your next visit to the Mexico City.

Best Regards,

Rosario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2012

Visit Mexico four times every year, always stay here, service is gat from tom to bottom. Great location, service and ambience. My rate includes all that I need, American breakfast is great can choose anything from their menu, Wifi is free and has tv channels in English. Will be great if can rent movies.

Will keep visiting you guys and Rosario which provides an answer with a gat smile.

Room Tip: Ask for the 901, big room close to restaurant and great view
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whilhaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Mexico City Polanco, responded to this review, December 10, 2012
Dear Guest!
Thank you for ypur comments, it´s a our pleasure to serve You, and hope you can give us a new opportunity to host you.
My team and I will be please and happy to see you here soon again.

Best Regards.

Rosario
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Mexico City Polanco

Property: Wyndham Garden Mexico City Polanco
Address: Calle Tolstoi No. 22, Mexico City 11590, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #148 of 306 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Mexico City Polanco 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Wyndham Garden Mexico City Polanco

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