The reviews of this hotel are very mixed so I wasn't really sure what to expect. The location is convenient although our Garmin sent us round in circles for an hour until my husband called it rude names and we navigated by common sense. The staff were not very smiling or friendly but checkin was efficient. I have a lurking suspicion that Expedia clients get the worst rooms and ours looks right into the building opposite. The room is small and I can't remember when I last slept (not very well) in a double bed as opposed to queen or king. The bathroom is small but with spectacular water pressure, a decent hairdryer and a proper makeup mirror, something I would like to see more frequently in other hotels.
The room is worth what we paid through Expedia but NOT worth their rack rate.
Continental breakfast (included) is where I came unstuck: weak coffee, watery orange juice, fruit cocktail and a basket of stale bread and strawberry jam. Butter had to be requested and when asked if they had peanut butter or cream cheese or anything except strawberry jam, was informed that it wasn't included in the menu but I could order separately if I wanted. I was not given either a knife of a plate and when asked snarkily if these were not included either, the waiter laughed but didn't bring them until I lost my temper. While realising that "continental breakfast" is somewhat open to interpretation, this is easily the worst and most minimalistic that I have ever had anywhere.
Anyone who knows Mexico City knows that there is impeccable service and abundant food everywhere so my advice is to ignore the hotel restaurant and go out and find breakfast elsewhere which is what we will do tomorrow!
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- Also Known As:
- Wyndham Garden Mexico City Polanco