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“Muy Fantastic”

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The St. Regis Mexico City
Ranked #10 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed April 10, 2014 via mobile

Stayed for 3 nights in the most comfortable bed ever with impeccable service from the moment you enter. Centrally located in a safe and posh area, doesn't quite feel like the Mexico you have in your mind, but wherever you are, it doesn't matter with this stay. All amenities are gorgeous, from gym to pool to King Cole bar. Top hatted bellman are a little silly upon entering, but support the fantasy they want to create for you. Only complaint, where's the Mexican food?! Yeah, we still want to be in Mexico that why we're there! Thanks for a great stay.

Stayed: April 2014, traveled on business
1  Thank chichinyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard d, General Manager at The St. Regis Mexico City, responded to this reviewResponded April 11, 2014

Dear Guest,

Thank you for your comment, we are thrilled knowing about your experience. We are delighted to know you had a comfortable, impeccable and fantastic stay. We will be waiting for your next visit to sublime your senses with delicious and authentic tacos made by our chefs, just as they would prepare them for their own family, along with guacamole, blue corn tortillas, a homemade soup and a refreshing margarita, not forgetting a dessert that will make you feel like a Mexican child enjoying for the first time the sweet essence of this country.

Warmest Regards,

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388 - 394 of 997 reviews

Reviewed March 31, 2014

Excellent location, outstanding service, and beautifully appointed rooms. The beds were super comfortable, great water pressure/ shower, and very quiet. Sadly, the only drawback for us was their restaurant. The restaurant itself is beautiful - both the outdoor seating and inside. Upon arrival, we had lunch on the terrace and everything was cold - not even warm. My side dishes came when I was done with our meal and they were cold - those I sent back because who likes cold beans? The service was not would I would expect from the St Regis - needless to say, we ate the rest of our meals out. I would stay again, but with the food being average for the price (very expensive for Mexico City), we'll eat elsewhere.

  • Stayed: March 2014, traveled on business
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Thank DSMTravel91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard d, General Manager at The St. Regis Mexico City, responded to this reviewResponded April 2, 2014

Dear Guest,

We are terribly sorry about this experience with your food being cold on Diana’s terrace. Please be confident I spoke personally with Guy Santoro, Executive Chef and Javier Perezrubio, Food and Beverage Director, to ensure we resolve this using a cloche, especially when is windy on our terrace. I have also asked Javier to look at our service procedures to assure your next visit is perfect. We are sure that Diana and J&G Grill are great examples of Mexico’s gastronomic heritage.

Please accept my sincerest apologies,

Warmest,

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Reviewed March 30, 2014

The St Regis is a wonderful hotel and actually is the first time I've stayed at one. Before our arrival I had issues getting in touch with a local tour company so decided to use the concierge services. Arturo was most helpful and friendly. He and team worked hard to get the information and notify me every step of the way. A delight! The hotel rooms are huge and beautifully appointed in rich woods, purple and beiges. We had a nice sitting area. The bathroom and shower area were huge. Another plus is the high ceilings so the room feels absolutely luxurious in addition to floor to ceiling windows. Remede bath products top it all off. The pool and workout facilities are small but nicely appointed with great views of the city. I wish I could live here and was sad to leave. You won't be disappointed!

  • Stayed: March 2014, traveled as a couple
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1  Thank 88MM88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard d, Community Manager at The St. Regis Mexico City, responded to this reviewResponded April 2, 2014

Dear Guest,

I am enchanted reading your warm review, specially when you say “Wish I could live here” which epitomize what we want to do for you with our service. I have passed your comments to Arturo (who is delighted with your words), he is the right person to advise about the city trends, he is a devoted and friendly concierge, who loves his job.

I am happy to know you loved our facilities, the breathtaking view of our pool and Remède top amenities. We wish you could live here too!
We cannot wait to see you again, I will be looking forward to meeting you personally.

Warmest regards,

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Reviewed March 27, 2014

My wife and I were lucky enough to have a week's stay at the St. Regis in an Executive Suite, one of the finest places we have ever visited. The location is excellent, on the Paseo de la Refoma, the best area of the city, and just a few blocks from the wonderful Chapultepec Park. The staff is the most eager and energetic we have ever seen. A minor problem is complex routes to elevators, requiring at least two or more separate elevators. However, when we got lost when we entered the hotel, a staff member saw our confusion, chatted with us, walked us the first elevator for us to take, remained with us and led us to the second elevators to be sure we had the right route. The restaurant, the Diana, is one of the best in the city. Our room, over 600 square feet, was truly comfortable. The large bathroom has a separate shower room, with your choice of a hand spray or 10' high rain shower, plus a sauna in the shower room. We did not have coffee or ice in the room; instead, one just presses the "Butler" button on the phone and ask for what you want to be brought quickly. We've been to other fine hotels; this is unquestionable one of the very best we've seen in other great cities.

Room Tip: There is construction across the street of one corner; ask for a different one.
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  • Stayed: March 2014, traveled as a couple
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4  Thank Dunsmurian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernard d, Director General at The St. Regis Mexico City, responded to this reviewResponded March 29, 2014

Dear Dunsmurian,

Thank you so much for your generous comment. We are thrilled with your review, as it is very rewarding for the team.

For The St. Regis Mexico City, it has always been a pleasure to provide a seamless experience, delivered from the heart, yet we are extremely lucky to have an incredible team which purpose is to delight and anticipate our guests potential needs.

We have read your comment with attention regarding the elevators, and we will be working with Arturo Ortiz, Head Concierge, and Javier Mayo, Security Director, to ensure the team is more proactive explaining arrival process to the hotel and then to the privacy of your room.

We will be looking forward to your next visit and celebrate your return to this magical city. I will be glad to welcome you personally,

Warmest Regards,

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Reviewed March 20, 2014

This is a beautiful new hotel, with an extraodinary design and located in an unbeatable part of Mexico City. The rooms are gorgeous and well-appointed, of course, but what really makes the hotel incredible is the lengths the team will go to in order to make each stay as great as possible. They met our various request for assistance with enthusiasm, and really went above and beyond to ensure everything was just right. From the butler service, to a late checkout (accommodating our flight schedule), they came through every time. The views from our room were stunning, and the brunch buffet in Diana restaurant was among the best I've ever had.

It is certainly expensive by Mexico City standards, but if you're in the mood for a wonderful stay and willing to splurge on it, go for it. You won't be disappointed.

  • Stayed: February 2014, traveled with family
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2  Thank Fraser S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Community Manager at The St. Regis Mexico City, responded to this reviewResponded March 24, 2014

Dear Guest,

We are pleased to know you had a wonderful stay, enjoying our premiere address in Reforma Avenue. Our commitment is to deliver an uncompromised service and our touchstone to perform it with enthusiasm. We will be glad welcoming you back, always assisting you in every request.

Warmest Regards,

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Reviewed March 16, 2014

We stayed at the St Regis near Polanco last week and it exceeded our expectations. Customer service is bar none, our room was very spacious with included sitting area. Clean, comfortable and outfitted with wonderful amenities. Your dedicated butler is a call away. If I would have known ahead of time, I would have brought the right pair of shoes to take advantage of the complementary shine service. You must try the signature Bloody Mary at this location. It is one of the best I have had. We will definitely stay here again when in Mexico City

Room Tip: Look for good weekend packages on the St Regis site.
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  • Stayed: March 2014, traveled with family
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Thank jmullen1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Community Manager at The St. Regis Mexico City, responded to this reviewResponded March 18, 2014

Dear Guest,

Thank you very much for your great review! It is an honour to learn that you have thoroughly enjoyed your time at The St. Regis Mexico City. We are also glad to see you experienced our legendary services such as The St. Regis Butler and tried our signature bloody mary, the Sangrita Maria, prepared with local chile and mezcal.

We look forward to receiving you very soon!

Best regards,

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Reviewed March 16, 2014

Last week, I spent a night at the St. Regis in Mexico City. The property, accommodations and service were top notch to say the least. Everyone went above and beyond to ensure the guests were happy and comfortable.

Room Tip: I was in a room (10th floor, I believe), which overlooked the main street. During rush hour you cou...
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  • Stayed: March 2014, traveled on business
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Thank Lissy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Community Manager at The St. Regis Mexico City, responded to this reviewResponded March 18, 2014

Dear Lissy G,

First of all thank you very much for your kind comments regarding the service and accommodation at The St. Regis Mexico City, we are always compromised in offering our guests unparalleled service and ensuring their stay is an unforgettable experience.

We hope to receive you again in the very near future.

Best regards,

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Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Colonia Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Spa Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Price Range: $282 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Official Description (provided by the hotel):
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel in Mexico City enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 
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Also Known As:
The St. Regis Mexico City Hotel Mexico City

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