Remixto Rental Agency does not deliver on their word, their promises or their service. We visited shortly after the Mexico City Earthquake and during the Formula One Race.
We paid 3 times the market rate due to the high demand for rooms, we excepted this but we did expect a broken elevator and no concierge service as promised on their website. What a joke, we were never met by a representative and when he said he was coming he never showed up. Their Merida Office agreed this was unacceptable service, apologized and promised a refund of one night’s rental for our inconveniences. Three months later, many unanswered calls and emails and finally a promised refund was never delivered.