I would like to express my disappointment with the manager of this hotel. I made a reservation for 28 nights, non refundable , pre paid. Two days before checking, for medical reason I could not make the trip I was planning, I called the hotel explaining everything, they asked me for the medical report, a sent what they asked for and after that they said they wouldn't guive the money back. I am not talking about a few nights, I am talking about U$ 3.636.23. The guest didn't give any expense for the hotel as I didn't make the checking and tried to negotiate two days before.
I know the reservation has a cancelation police, but for medical reason they didn't matter about The employee Grecia and Silvia were very rude the way the treated with the situation.
They sent me a email telling that was going to charge me 5 nights as a penalty and was perfect, after that they didn't do what they promised , after that the only think a can say that this hotel is not a serious one.More
- Room Service